Customer service here is absolutely HORRIBLE!!! They are more focused on there conversations with each other rather than preparing orders. There were 4+ employees and we waited FOREVER for a simple bagel, hash brown and bacon order. Just for them to get the order wrong and me going up to counter asking for them to fix it and the man saying ok he's got it. 10 minutes later I had to ask again what's taking so long. It wasn't that they were busy because they were just in the back laughing and goofing around. Didnt get my order until I got upset and went back to counter for a 3rd time. Definitely will not be returning to this dunkin.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Bagel
Vidi Sosa
I paid extra for cookie butter cold foam and this is how I received it
Kyle Olson
Prices are higher than other dunkin donuts and their machines have been down for a month.
Atmosphere: 4
Food: 1
Service: 4
Mira Davis
It's a convenient location. Cannot deny that. Michael is a nice guy and he has always made my coffee right. I've never had any problems at this location. I feel bad for those who complain about the location but can't speak up when they are there to make their experiences better 👀
Atmosphere: 5
Food: 5
Service: 5
NERUSU SAI VENKATA VIKAS
I order a large pumpkin spice late and they gave this look in the picture and they charged me for large and gave me medium
Food: 1
Service: 1
Diane Beaulieu
$3 for a slice of bread that does not even fill the box. This is not your normal standard. Please do better! My egg wrap was also over done and crunchy.
Atmosphere: 4
Food: 2
Service: 4
jose rodriguez
Customer service is garbage here!! they play unappropriate music and way too LOUD you can enjoy your food sitting there !!!!
Atmosphere: 1
Food: 2
Service: 1
Katelyn Nisbett
Okay, so here's the thing. I've worked in food business, and so I know it can be exhausting, irritating, people are a chore to deal with sometimes-- I get it, I really do. But if you are so incompetent, that you cannot understand, or listen to even one aspect of a customer's order, theres something wrong with the establishment, or at least some of the people working within it. Before I go any further in the body of my complaint, I would like to make a brief segue to honor the one person there, who has it together. There is one guy who works there, he usually is the one handling the drive thru transactions, and handing the orders out. He is great. He is accurate, respectful, efficient, and hard working. 10 stars for him.
But then there are the kids working there. I swear, I am not trying to sound old, hating on the youth and everything, but I was their age not too long ago, and I am just, beyond unimpressed with their level of competence, or incompetence i should say. The number of times they have misunderstood a MOBILE order...its like, how does that get lost in translation if it's written down? I ordered avocado spread,( to spread on my gluten free bread @ home) and a couple of drinks, and when I picked it up I was waiting in the drive thru line for so long, like 10 minutes. When I got my order I was so annoyed I didn't even check it before leaving (my fault). When I got home, instead of a little sealed container of avocado spread, I pulled out a soggy piece of bread with avocado SLATHERED all over it. And it was cold. I threw it out, it was just disgusting. Like, if I had wanted toast I would have ordered the avocado toast, but i ordered the spread. Anyway, I can't even tell you the drama of ordering a matcha latte with oat milk, you might as well ask them to find the square root of infinity, its just as hard for them to figure out.
And lastly, today my husband ordered orange juice, and they hand him an apple juice. Like dude. Get one thing right.
This location used to be great. And then all these guys with middle parts and broccoli hair started showing up and getting paid for their sub par performance. Its a shame, because the location is convenient, but these 10 minute drive thru waits for a black coffee (that they're going to try and ruin with cream and sugar, 5 times out of 10). Just isn't worth it.
Atmosphere: 2
Food: 2
Service: 1
Lisa McConnaughay
Good donuts and bagel bites. Coffee was good and hot
The worst location ever. We've been here before and had a couple mishaps so we let it slide. Whoever is on the speaker at the drive thru, he needs to either quit or don't do the drive thru at all. Repeated my order 4 times because he did not understand it. Went up to the window to pay, which the guy who works giving out the drinks, is okay. He did nothing wrong. It's the guy who takes the orders and makes the drinks that needs to quit. Made the wrong drink, so the other guy had to make us pull to park. My husband, at this point isn't so happy, went into the store, proceeded to wait AND guess what.... made the wrong size of the drink...??. He had to remake it into the size we got and went on to the county farm location lol... obviously this is the last time we will ever go to this location. I don't care to wait for getting the correct drinks, it's that kid that makes the drinks who ruined it. Or just don't come here on a Sunday morning.May I add... I ordered an everything bagel with a side of veggie cream cheese and they gave me plain. Like I said, he needs to quit or just greet people because if you can't understand people thru a drive thru, people will continue to have issues at this location
Atmosphere: 1
Food: 1
Service: 1
demondjm
Hard to review the food when you can't be helped. Went at 11:30 on a Tuesday and employee's conversion with her friend was way more important than helping with my order. Stood there full 5 minutes and made myself very obvious. Walked out and took my business elsewhere. Sweet business model.
Atmosphere: 1
Service: 1
William W
WOW! $3.97 for extra large coffee....most I've ever paid.
Alan White
I was the only one in the place. She forgot my order as 3 other people came in & got theirs!
Customer service here is absolutely HORRIBLE!!! They are more focused on there conversations with each other rather than preparing orders. There were 4+ employees and we waited FOREVER for a simple bagel, hash brown and bacon order. Just for them to get the order wrong and me going up to counter asking for them to fix it and the man saying ok he's got it. 10 minutes later I had to ask again what's taking so long. It wasn't that they were busy because they were just in the back laughing and goofing around. Didnt get my order until I got upset and went back to counter for a 3rd time. Definitely will not be returning to this dunkin.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Bagel
I paid extra for cookie butter cold foam and this is how I received it
Prices are higher than other dunkin donuts and their machines have been down for a month.
Atmosphere: 4
Food: 1
Service: 4
It's a convenient location. Cannot deny that. Michael is a nice guy and he has always made my coffee right. I've never had any problems at this location. I feel bad for those who complain about the location but can't speak up when they are there to make their experiences better 👀
Atmosphere: 5
Food: 5
Service: 5
I order a large pumpkin spice late and they gave this look in the picture and they charged me for large and gave me medium
Food: 1
Service: 1
$3 for a slice of bread that does not even fill the box. This is not your normal standard. Please do better! My egg wrap was also over done and crunchy.
Atmosphere: 4
Food: 2
Service: 4
Customer service is garbage here!! they play unappropriate music and way too LOUD you can enjoy your food sitting there !!!!
Atmosphere: 1
Food: 2
Service: 1
Okay, so here's the thing. I've worked in food business, and so I know it can be exhausting, irritating, people are a chore to deal with sometimes-- I get it, I really do.
But if you are so incompetent, that you cannot understand, or listen to even one aspect of a customer's order, theres something wrong with the establishment, or at least some of the people working within it. Before I go any further in the body of my complaint, I would like to make a brief segue to honor the one person there, who has it together. There is one guy who works there, he usually is the one handling the drive thru transactions, and handing the orders out. He is great. He is accurate, respectful, efficient, and hard working. 10 stars for him.
But then there are the kids working there. I swear, I am not trying to sound old, hating on the youth and everything, but I was their age not too long ago, and I am just, beyond unimpressed with their level of competence, or incompetence i should say. The number of times they have misunderstood a MOBILE order...its like, how does that get lost in translation if it's written down? I ordered avocado spread,( to spread on my gluten free bread @ home) and a couple of drinks, and when I picked it up I was waiting in the drive thru line for so long, like 10 minutes. When I got my order I was so annoyed I didn't even check it before leaving (my fault). When I got home, instead of a little sealed container of avocado spread, I pulled out a soggy piece of bread with avocado SLATHERED all over it. And it was cold. I threw it out, it was just disgusting.
Like, if I had wanted toast I would have ordered the avocado toast, but i ordered the spread. Anyway, I can't even tell you the drama of ordering a matcha latte with oat milk, you might as well ask them to find the square root of infinity, its just as hard for them to figure out.
And lastly, today my husband ordered orange juice, and they hand him an apple juice. Like dude. Get one thing right.
This location used to be great. And then all these guys with middle parts and broccoli hair started showing up and getting paid for their sub par performance. Its a shame, because the location is convenient, but these 10 minute drive thru waits for a black coffee (that they're going to try and ruin with cream and sugar, 5 times out of 10). Just isn't worth it.
Atmosphere: 2
Food: 2
Service: 1
Good donuts and bagel bites. Coffee was good and hot
Kid-friendliness: Lots of kid friendly options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Chicken Bacon & Cheese Croissant Stuffer, Donuts, Plain Stuffed Bagel Minis, Bagels, Munchkins Donut Hole Treats
Good fresh donuts, coffee, and bagels. What could be better?
Vegetarian options: None
Dietary restrictions: None
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Plain Stuffed Bagel Minis, Bagels
Restaurantji Recommends
The worst location ever. We've been here before and had a couple mishaps so we let it slide. Whoever is on the speaker at the drive thru, he needs to either quit or don't do the drive thru at all. Repeated my order 4 times because he did not understand it. Went up to the window to pay, which the guy who works giving out the drinks, is okay. He did nothing wrong. It's the guy who takes the orders and makes the drinks that needs to quit. Made the wrong drink, so the other guy had to make us pull to park. My husband, at this point isn't so happy, went into the store, proceeded to wait AND guess what.... made the wrong size of the drink...??. He had to remake it into the size we got and went on to the county farm location lol... obviously this is the last time we will ever go to this location. I don't care to wait for getting the correct drinks, it's that kid that makes the drinks who ruined it. Or just don't come here on a Sunday morning.May I add... I ordered an everything bagel with a side of veggie cream cheese and they gave me plain. Like I said, he needs to quit or just greet people because if you can't understand people thru a drive thru, people will continue to have issues at this location
Atmosphere: 1
Food: 1
Service: 1
Hard to review the food when you can't be helped. Went at 11:30 on a Tuesday and employee's conversion with her friend was way more important than helping with my order. Stood there full 5 minutes and made myself very obvious. Walked out and took my business elsewhere. Sweet business model.
Atmosphere: 1
Service: 1
WOW! $3.97 for extra large coffee....most I've ever paid.
I was the only one in the place. She forgot my order as 3 other people came in & got theirs!
Service: 1
Recommended dishes: Donuts
Great coffee !!
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