My cousin felt discriminated and I’ve been living in America for my entire life. My cousin has a green card Visa and showed his passport to get drinks from while golfing, while they clearly had no knowledge of looking further showing it’s a green card. Yet they said “you need a US passport or a US card to get drinks”. As far as everything the manager needs more education to learn how to read and think before speaking.
Atmosphere: 2
Food: 4
Service: 1
John WL
I visited this Top Golf in Schaumburg for the first time in this country. The facilities are good and the food is good.
$78 Dollars well spent.
My problem was, the day after this visit, I was charged $50 extra on my credit card, with no explanation.
I called the facility via my mobile and spoke to a lady who after listening to my concern, she asked me to call back later as she couldn’t hear me. I called her back on 2 separate land lines and she claimed she couldn’t hear me or assist me.
She asked if I tipped $50… which of course I absolutely did not.
Beware of this extra charge scam that appears to be happening at this golf facility.
Management- feel free to contact me for further details regarding this unacceptable and unauthorized transaction.
Service: 1
Recommended dishes: Fries
brianna Spike
We came for my friends birthday and we had a blast! Jess was our server and she was so great at recommending food and drinks- she was quick to ensure our glasses were never empty and Phil made sure we didn’t have any confusion or questions about the game play and new games at top golf. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Philip Ramirez
Reason for 1 star is just to make others aware that COSTCO GIFT CARDS DID NOT WORK.
Atmosphere: 4
Food: 4
Service: 4
Michael Flis
Of course, I understand when you go to TopGolf, you aren’t just paying for hitting balls. You pay for the atmosphere, experience, technology, everything. But for 90 minutes, paying $72 is just insane. We didn’t order any food or drink. You better hit alot of balls; every second you spend distracted by your group is literally costing you. It’s a fun experience of course, but just too much money in my opinion.
Alex Luna
Hello, I’m usually not someone to write reviews but the way both of these employees treated my family and I was in a very disrespectful manner. It seemed that we were treated in such a horrible manner based upon our ethnicity. We were denied entrance and we had drove more than an hour to celebrate our cousins birthday. I’m very disappointed with the customer service provided it was extremely dismissive, unwelcoming, and we felt very uncomfortable. Both these employees lack professionalism skills and basic decency.
Atmosphere: 1
Service: 1
Ali Barkley
After my experience with speaking to call center representatives, staff and the manager on 11/15 I will choose not to have my event at Top Golf.
Atmosphere: 1
Food: 1
Service: 1
Daniel Kim
Brought my parents here for the first time. We had an absolute blast. Thank you Alyssa S. & Jose for going above and beyond. Your service and care made our experience that much better!
Service: 5
J Abbs
Easy check-in. Greeted at the counter, assisted immediately. Our bay was clean, warm, and everything was functioning. Our server was helpful, polite, and at one point a manager came to check on us.
Atmosphere: 4
Food: 3
Service: 5
Tyquan Creagh
To the top golf management, I made a call today and spoke with one of your workers and the conversation was unpleasant. I was excited about visiting top golf and within 1 minute of speaking with the employee my spirits were brought down. The employee didn't seem to want to be bothered or answer my questions and sounded as if she was irritated by me asking questions, therefore I asked to speak with a Supervisor or Manager. I have never been to Top Golf and only gave it 5 stars because the supervisor/manager I spoke with was very pleasant and patient when answering my questions. I know I told the manager I would visit in January, but I'm not so sure now. I don't feel that good or excited about visiting now. I can only hope that if I have a change of heart to visit Topgolf that the rest of the staff is more pleasant than the employee I spoke with 30 minutes ago.
The variety of golf mini-games is what makes topgolf stand out. Had a lot of fun playing against my brother.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Game, Buffalo Chicken, Nachos, Fries, Tater Tots
Jamie Anfeldt
Had a great time celebrating the hubby’s 40th birthday with the family. Great place and fun!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac and Cheese
Mohammed Shalabi
The staff was amazing and very helpful, not to mention EXTREAMLY professional... Especially isael he was absolutely fantastic and really nice.... 10/10 would recommend without hesitation.
Atmosphere: 5
Food: 5
Service: 5
kacper Kotowicz
Would stay as far as possible from this place, horrible horrible service
My cousin felt discriminated and I’ve been living in America for my entire life. My cousin has a green card Visa and showed his passport to get drinks from while golfing, while they clearly had no knowledge of looking further showing it’s a green card. Yet they said “you need a US passport or a US card to get drinks”. As far as everything the manager needs more education to learn how to read and think before speaking.
Atmosphere: 2
Food: 4
Service: 1
I visited this Top Golf in Schaumburg for the first time in this country. The facilities are good and the food is good.
$78 Dollars well spent.
My problem was, the day after this visit, I was charged $50 extra on my credit card, with no explanation.
I called the facility via my mobile and spoke to a lady who after listening to my concern, she asked me to call back later as she couldn’t hear me. I called her back on 2 separate land lines and she claimed she couldn’t hear me or assist me.
She asked if I tipped $50… which of course I absolutely did not.
Beware of this extra charge scam that appears to be happening at this golf facility.
Management- feel free to contact me for further details regarding this unacceptable and unauthorized transaction.
Service: 1
Recommended dishes: Fries
We came for my friends birthday and we had a blast! Jess was our server and she was so great at recommending food and drinks- she was quick to ensure our glasses were never empty and Phil made sure we didn’t have any confusion or questions about the game play and new games at top golf. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Reason for 1 star is just to make others aware that COSTCO GIFT CARDS DID NOT WORK.
Atmosphere: 4
Food: 4
Service: 4
Of course, I understand when you go to TopGolf, you aren’t just paying for hitting balls. You pay for the atmosphere, experience, technology, everything. But for 90 minutes, paying $72 is just insane. We didn’t order any food or drink. You better hit alot of balls; every second you spend distracted by your group is literally costing you. It’s a fun experience of course, but just too much money in my opinion.
Hello, I’m usually not someone to write reviews but the way both of these employees treated my family and I was in a very disrespectful manner. It seemed that we were treated in such a horrible manner based upon our ethnicity. We were denied entrance and we had drove more than an hour to celebrate our cousins birthday. I’m very disappointed with the customer service provided it was extremely dismissive, unwelcoming, and we felt very uncomfortable. Both these employees lack professionalism skills and basic decency.
Atmosphere: 1
Service: 1
After my experience with speaking to call center representatives, staff and the manager on 11/15 I will choose not to have my event at Top Golf.
Atmosphere: 1
Food: 1
Service: 1
Brought my parents here for the first time. We had an absolute blast. Thank you Alyssa S. & Jose for going above and beyond. Your service and care made our experience that much better!
Service: 5
Easy check-in. Greeted at the counter, assisted immediately. Our bay was clean, warm, and everything was functioning. Our server was helpful, polite, and at one point a manager came to check on us.
Atmosphere: 4
Food: 3
Service: 5
To the top golf management, I made a call today and spoke with one of your workers and the conversation was unpleasant. I was excited about visiting top golf and within 1 minute of speaking with the employee my spirits were brought down. The employee didn't seem to want to be bothered or answer my questions and sounded as if she was irritated by me asking questions, therefore I asked to speak with a Supervisor or Manager.
I have never been to Top Golf and only gave it 5 stars because the supervisor/manager I spoke with was very pleasant and patient when answering my questions. I know I told the manager I would visit in January, but I'm not so sure now. I don't feel that good or excited about visiting now. I can only hope that if I have a change of heart to visit Topgolf that the rest of the staff is more pleasant than the employee I spoke with 30 minutes ago.
Tyquan Creagh
Restaurantji Recommends
The variety of golf mini-games is what makes topgolf stand out. Had a lot of fun playing against my brother.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Game, Buffalo Chicken, Nachos, Fries, Tater Tots
Had a great time celebrating the hubby’s 40th birthday with the family. Great place and fun!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac and Cheese
The staff was amazing and very helpful, not to mention EXTREAMLY professional... Especially isael he was absolutely fantastic and really nice.... 10/10 would recommend without hesitation.
Atmosphere: 5
Food: 5
Service: 5
Would stay as far as possible from this place, horrible horrible service
Highly recommended!
Atmosphere: 5
Food: 4
Service: 5
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