The ppl who work here r super rude..I asked how to pay and they was overly rude telling me to use the kiosk..also they make u scan a piece of paper in order to get a drink..it's like walking in to a penal Institution..wow wood river steak n shake..u afraid to tell a customer they didn't buy a soda? Skip this location go to the next
Atmosphere: 1
Food: 1
Service: 1
Kevin Mixon
Ordered thru drive thru a triple cheese steak burger and ff. So what happened to the $4.99 value menu? This now costs over $11!!! Not with it! Not going back here anytime soon!!
Food: 2
Service: 5
Robert McDowell
Horrible place. Don't wait on ya. Kiosk orders only. No refills. Absolutely won't ever go back. What has this world come to??
Atmosphere: 1
Food: 1
Service: 1
Joseph Burnett
Skip this one go to another location!! The workers are rude I walked in the door to absolutely no work ethic or courtesy. It’s a shame the way people treat people nowadays!
Atmosphere: 1
Food: 3
Service: 1
M Harv
Never coming back. Dirty location. Floors are sticky. Kiosk ordering is very impersonal. Food is below average for steak and shake. Atmosphere is bad.
Marshall Brase
Wood River restaurant is horrible. They don't toast the buns anymore, which leaves them soggy. Fries were dry and cold. Had to scan a code to get a drink, and they want a tip?? Don't waste your time at this one.
Atmosphere: 1
Food: 1
Service: 1
Sher
It's never really busy for being a chain restaurant but the service is always prompt and the food is always good no matter what I order
Parking: Alot of parking spots
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cotton Candy
Dewayne
Picked up for doordash it took them a couple of minutes before they finally acknowledged it was even there. They bring me Mr order which was 5 drinks. No drink holder and when I asked for one they said they was out. There always out it seems like when somebody from doordash Uber eats grubhub picks up an order. Good thing I grabbed some cup holders from taco bell cause hey there never out.
Atmosphere: 1
Food: 2
Service: 1
Ellie Davis
whoever made my burger at 8:20 needs a bonus, ts gooooood
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak N Shake
Alyssa Goodwin
People were immediately rude when I went through the drive through. The establishment was not busy at all. Food took, 15 mins to come out
Place is disgusting food is horrible and people are rude. This place needs to be shut down already
Atmosphere: 1
Food: 1
Service: 1
Trevor Shaw
Got a Frisco burger meal. It was awful. The burger was burnt, bread soggy, fries were cold. Not even sure the fries were cooked just thawed out. Wast of $10. I didn't even finish my food. Probably not going back
Food: 1
Service: 2
Brandon McQueen
Sick of ordering at kiosk while employees hide. Walked out with my money not coming back until a person takes my order.
Atmosphere: 1
Food: 1
Service: 1
Chris Bruzaitis
Need to bring back the waitresses. The only thing I didn't care for was that you ordered from a kiosk and had to scan a bar code to get your drink.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak N Shake
Paul Dowdy
Edit 6/10/24 Just a shake place now and horrible. Do not recommend.
Edit 8/9/21 Moved up to 5 starts since the new owners took over. Inside has been closed but the drive-thru has been perfect. Hot food, fast service and you actually get what you order.
Great improvement over the past owners!!
When they reopened with just drive-thru we went thru and the order was correct, food was hot and worthy of calling it Steak N’ Shake.
Second time thru fries were very salty, all shakes were vanilla (we all ordered different shakes none were vanilla) but the burgers were warm and not greasy. They get 2 stars for that.
If they keep up the downward trend, they will be closed again soon. Step up your game.
The ppl who work here r super rude..I asked how to pay and they was overly rude telling me to use the kiosk..also they make u scan a piece of paper in order to get a drink..it's like walking in to a penal Institution..wow wood river steak n shake..u afraid to tell a customer they didn't buy a soda? Skip this location go to the next
Atmosphere: 1
Food: 1
Service: 1
Ordered thru drive thru a triple cheese steak burger and ff. So what happened to the $4.99 value menu? This now costs over $11!!! Not with it! Not going back here anytime soon!!
Food: 2
Service: 5
Horrible place. Don't wait on ya. Kiosk orders only. No refills. Absolutely won't ever go back. What has this world come to??
Atmosphere: 1
Food: 1
Service: 1
Skip this one go to another location!! The workers are rude I walked in the door to absolutely no work ethic or courtesy. It’s a shame the way people treat people nowadays!
Atmosphere: 1
Food: 3
Service: 1
Never coming back. Dirty location. Floors are sticky. Kiosk ordering is very impersonal. Food is below average for steak and shake. Atmosphere is bad.
Wood River restaurant is horrible. They don't toast the buns anymore, which leaves them soggy. Fries were dry and cold. Had to scan a code to get a drink, and they want a tip?? Don't waste your time at this one.
Atmosphere: 1
Food: 1
Service: 1
It's never really busy for being a chain restaurant but the service is always prompt and the food is always good no matter what I order
Parking: Alot of parking spots
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cotton Candy
Picked up for doordash it took them a couple of minutes before they finally acknowledged it was even there. They bring me Mr order which was 5 drinks. No drink holder and when I asked for one they said they was out. There always out it seems like when somebody from doordash Uber eats grubhub picks up an order. Good thing I grabbed some cup holders from taco bell cause hey there never out.
Atmosphere: 1
Food: 2
Service: 1
whoever made my burger at 8:20 needs a bonus, ts gooooood
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak N Shake
People were immediately rude when I went through the drive through.
The establishment was not busy at all.
Food took, 15 mins to come out
Atmosphere: 1
Service: 1
Restaurantji Recommends
Place is disgusting food is horrible and people are rude. This place needs to be shut down already
Atmosphere: 1
Food: 1
Service: 1
Got a Frisco burger meal. It was awful. The burger was burnt, bread soggy, fries were cold. Not even sure the fries were cooked just thawed out. Wast of $10. I didn't even finish my food. Probably not going back
Food: 1
Service: 2
Sick of ordering at kiosk while employees hide. Walked out with my money not coming back until a person takes my order.
Atmosphere: 1
Food: 1
Service: 1
Need to bring back the waitresses. The only thing I didn't care for was that you ordered from a kiosk and had to scan a bar code to get your drink.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak N Shake
Edit 6/10/24
Just a shake place now and horrible. Do not recommend.
Edit 8/9/21
Moved up to 5 starts since the new owners took over. Inside has been closed but the drive-thru has been perfect. Hot food, fast service and you actually get what you order.
Great improvement over the past owners!!
When they reopened with just drive-thru we went thru and the order was correct, food was hot and worthy of calling it Steak N’ Shake.
Second time thru fries were very salty, all shakes were vanilla (we all ordered different shakes none were vanilla) but the burgers were warm and not greasy. They get 2 stars for that.
If they keep up the downward trend, they will be closed again soon. Step up your game.
Atmosphere: 1
Food: 1
Service: 1
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