The customer service representative working the Friday night shift — an older female employee — refused to provide her name and was not wearing a name badge. Her behavior was unprofessional, discourteous, arrogant and not in line with McDonald’s customer service standards. This interaction negatively impacted our experience and reflects poorly on the restaurant. I understand from other customer feedback that similar concerns have been raised before. I would recommend additional training or coaching to ensure consistent, respectful service for all customers.
Atmosphere: 1
Food: 1
Service: 1
Trevor Oaks
They always are on time with food, it’s warm and they provide quick service. Very pleased ever since I’ve gone here since I was a kid.
Atmosphere: 5
Food: 5
Service: 5
Gytis
Classic McDonald’s food and available 24/7
Atmosphere: 5
Food: 5
Service: 5
Keith Waller
I got there at about 12:50 in the afternoon I ordered the Daily Double meal everything was served fresh even though a couple of the staff members were eating lunch they were still able to get my meal out quickly. I had to use the men's room and somebody was in the process of cleaning it up this location was very clean and tidy
Atmosphere: 5
Food: 5
Service: 5
K Tudor
The 2 double cheeseburgers i had tore up my intestines really bad. I don't know what changed with the meat but that never happened to me before.
Atmosphere: 5
Food: 1
Service: 5
Ashley Brooks
Wait is long and when I got my food it looked as if someone unwrapped my breakfast sandwich. It wasn’t no longer put together. So I asked for a new one and the literally gave the same sandwich just readjusted.
Atmosphere: 3
Food: 1
Service: 1
Lori Hollands
I have become increasingly disappointed with this McDonald's location. It seems that everytime now that when I go thru the drive thru my order is incorrect!! Literally every time! Today when I ask if my drink was Diet Coke (because last time they gave me regular coke and I threw it out) the employee was so rude!! What I didn't check was if the burger was plain as requested.... drove away and NOPE, the burger had everything on it. It happens all the time!! New McDonald's just went up on 75th Street... I'm switching
Atmosphere: 3
Food: 5
Service: 1
Brian Walker
It was good
Atmosphere: 4
Food: 4
Service: 4
Melissa Brown-Rose
Are food was good. My mom's sandwich was put together very sloppy. My sweet tea was unsee tea and I sent back for a new one and the second ice tea was great.
Atmosphere: 4
Food: 4
Service: 4
Aslan Omuraliev
I’ve been working as a delivery driver for over two years, visiting many restaurants daily. Unfortunately, this particular McDonald’s consistently leaves a bad impression — all because of one employee.
She wasn’t wearing a name tag, so I asked for her name — she told me it was Lorenzo. I don’t know how accurate that is.
Lorenzo is repeatedly rude — not just to me, but also to other customers and delivery drivers. I’ve witnessed her speak in a disrespectful and aggressive tone many times.
Today, I arrived and gave her my order code. I was one of the first people there, yet she skipped over me and served several others who came much later. When I politely asked why, she snapped at me, saying things like, “If you want to wait, wait. If not, leave.” I reminded her that I had already given my code 20 minutes earlier, but she responded with the same rude attitude.
If this was the first time, I might have just let it go. But since this has happened repeatedly, I decided to really take my time and write this review. Her behavior was so unpleasant that I ended up canceling my order and leaving.
This is not a one-time issue. This behavior happens repeatedly, and many delivery drivers know about it. I personally try to avoid picking up from this location because of her.
I really hope management takes this seriously. One employee’s attitude can ruin the entire experience and reputation of a restaurant.
Came here during the night shift and have been at the establishment many nights for deliveries. Staff is quite friendly, especially Maria. She is super polite and friendly every time I’ve come here during the overnight shift and lights up the atmosphere. Employees like Maria keep this location running very smoothly and make me look forward to coming here for food deliveries, knowing the staff is accountable. I know night time can be a rush especially on the weekends, but they keep it smooth. Thanks Maria for all you do here !
Atmosphere: 5
Food: 5
Service: 5
Marissa Willis
The gentleman with the glasses that works overnight drive thru has phenomenal customer service. I was highly impressed with his ability to multitask professionally. I hope he’s the manager because he knows how to hold it together.
Atmosphere: 5
Food: 5
Service: 5
MrNeckCrack
The staff was super nice for my doordash order.
Atmosphere: 5
Food: 5
Service: 5
daryl sutor (darylsutor)
Fast food is good sometimes.
Atmosphere: 5
Food: 5
Service: 5
K Tennant
Staff we friendly and attentive. Service is usually fast.
The customer service representative working the Friday night shift — an older female employee — refused to provide her name and was not wearing a name badge.
Her behavior was unprofessional, discourteous, arrogant and not in line with McDonald’s customer service standards.
This interaction negatively impacted our experience and reflects poorly on the restaurant. I understand from other customer feedback that similar concerns have been raised before. I would recommend additional training or coaching to ensure consistent, respectful service for all customers.
Atmosphere: 1
Food: 1
Service: 1
They always are on time with food, it’s warm and they provide quick service. Very pleased ever since I’ve gone here since I was a kid.
Atmosphere: 5
Food: 5
Service: 5
Classic McDonald’s food and available 24/7
Atmosphere: 5
Food: 5
Service: 5
I got there at about 12:50 in the afternoon I ordered the Daily Double meal everything was served fresh even though a couple of the staff members were eating lunch they were still able to get my meal out quickly. I had to use the men's room and somebody was in the process of cleaning it up this location was very clean and tidy
Atmosphere: 5
Food: 5
Service: 5
The 2 double cheeseburgers i had tore up my intestines really bad. I don't know what changed with the meat but that never happened to me before.
Atmosphere: 5
Food: 1
Service: 5
Wait is long and when I got my food it looked as if someone unwrapped my breakfast sandwich. It wasn’t no longer put together. So I asked for a new one and the literally gave the same sandwich just readjusted.
Atmosphere: 3
Food: 1
Service: 1
I have become increasingly disappointed with this McDonald's location. It seems that everytime now that when I go thru the drive thru my order is incorrect!! Literally every time! Today when I ask if my drink was Diet Coke (because last time they gave me regular coke and I threw it out) the employee was so rude!! What I didn't check was if the burger was plain as requested.... drove away and NOPE, the burger had everything on it. It happens all the time!! New McDonald's just went up on 75th Street... I'm switching
Atmosphere: 3
Food: 5
Service: 1
It was good
Atmosphere: 4
Food: 4
Service: 4
Are food was good. My mom's sandwich was put together very sloppy. My sweet tea was unsee tea and I sent back for a new one and the second ice tea was great.
Atmosphere: 4
Food: 4
Service: 4
I’ve been working as a delivery driver for over two years, visiting many restaurants daily. Unfortunately, this particular McDonald’s consistently leaves a bad impression — all because of one employee.
She wasn’t wearing a name tag, so I asked for her name — she told me it was Lorenzo. I don’t know how accurate that is.
Lorenzo is repeatedly rude — not just to me, but also to other customers and delivery drivers. I’ve witnessed her speak in a disrespectful and aggressive tone many times.
Today, I arrived and gave her my order code. I was one of the first people there, yet she skipped over me and served several others who came much later. When I politely asked why, she snapped at me, saying things like, “If you want to wait, wait. If not, leave.” I reminded her that I had already given my code 20 minutes earlier, but she responded with the same rude attitude.
If this was the first time, I might have just let it go. But since this has happened repeatedly, I decided to really take my time and write this review. Her behavior was so unpleasant that I ended up canceling my order and leaving.
This is not a one-time issue. This behavior happens repeatedly, and many delivery drivers know about it. I personally try to avoid picking up from this location because of her.
I really hope management takes this seriously. One employee’s attitude can ruin the entire experience and reputation of a restaurant.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Came here during the night shift and have been at the establishment many nights for deliveries. Staff is quite friendly, especially Maria. She is super polite and friendly every time I’ve come here during the overnight shift and lights up the atmosphere. Employees like Maria keep this location running very smoothly and make me look forward to coming here for food deliveries, knowing the staff is accountable. I know night time can be a rush especially on the weekends, but they keep it smooth. Thanks Maria for all you do here !
Atmosphere: 5
Food: 5
Service: 5
The gentleman with the glasses that works overnight drive thru has phenomenal customer service. I was highly impressed with his ability to multitask professionally. I hope he’s the manager because he knows how to hold it together.
Atmosphere: 5
Food: 5
Service: 5
The staff was super nice for my doordash order.
Atmosphere: 5
Food: 5
Service: 5
Fast food is good sometimes.
Atmosphere: 5
Food: 5
Service: 5
Staff we friendly and attentive. Service is usually fast.
Atmosphere: 5
Food: 4
Service: 5
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