Don’t bother going to this store for any launches. Employees take the cups then lie about it. Will never go back to this location.
Service: 1
Tamara Rotelli
Fantastic staff, food and coffee! Been going most mornings since they opened. The past few weeks the scanner has not been working. This forces customers to lose out on reward points and use other forms of payment besides the Starbucks app. Today the app scanner did not work again, AND the credit card machine did not work. I just left without my drink because it’s not worth the hassle and went to the Starbucks off of Boughton and Route 53 and their system worked perfectly! Sad to see this location not service their point of sale systems properly and lose customers.
Atmosphere: 5
Food: 5
Service: 1
Steven Coan
I go through the drive-thru every morning, and all of the baristas are genuine, caring, kind, and always make each experience personal. I own and operate a local small business by myself working 15 to 17 hrs a day 7 days a week and I go here not only because the drinks are on point and delicious, but I also enjoy the genuine conversations that makes my day start off with a smile ! Love this Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Andrew Lindsay
FAIL! Let’s start by removing 75% of the ONE star rating. 8 minutes from the time I ordered until I arrived at the window, and then about another 4 minutes of my time wasted by the astonishingly belligerent attendant! While holding my beverage at her eye height she obnoxiously asked me “do you need a straw?” To which I replied “do I?” Unable to see the lid and not knowing if Starbucks had changed their lids to something new or not, I couldn’t possibly provide an accurate answer, hence the query on my part. I did know that years ago, Starbucks had changed their cold drinks lids to a sort of sippy cup style which allows consumers to drink from the lid as if it were a hot beverage but again, I hadn’t been to a Starbucks in years…
This “do you need a straw?” back and forth went on for about five volleys before Queen Bee decided to hand over my beverage which had pretty much gone warm in her hand. The main reason I hadn’t been to a Starbucks in quite some time as I feel they’ve taken the same idea as McDonald’s and less sold food but more owned real estate, and of course in a despicable move like that, quality falls through the floor. Right! Lesson learned, your highness, I’ll NEVER be back and YOU’RE my new reason why! When I say that I’ll never be back to this place, I mean that if I’m driving by and I see it’s ON FIRE, I’ll keep on driving. There’s enough strife and nonsense happening in America right now, the last thing I need is to have a row with some uppity barista over a lid I can’t see and could therefore NEVER accurately answer her demand.
DEAD TO ME!
Atmosphere: 1
Food: 1
Service: 1
Viola Meents
Food and drink expensive rude waitstaff and you get your own food. Two thumbs down!
Atmosphere: 1
Food: 3
Service: 2
Penny Koskiniotis
They had the best service!!! Coffee was always perfect the last couple of weeks it's complete trash! My coffee is never right they got rid of the good people and have all these newbies obvnot trained well Not returning I was an every day customer but I am not wasting my money or my time any more
Atmosphere: 1
Food: 1
Service: 1
C L
Jackie advised drive through was closed for improvements and I had to go inside. Super inconvenient as there were no cones or anything outside stating that it was closed. But oh it will open again in 10 minutes. Why? That makes no sense and when I advised that it was inconvenient as I have things to do besides wait inside for my coffee now for a drive through that should be open. Jackie advised me to come earlier. While she walked away as she knew she was in the wrong and the cashier refused to tell me Jackie’s name and it wasn’t until Jackie came over to finish my order did she mention that I can pay for my order then. So Jackie please do better and put up cones or something if you’re gonna be closed for any amount of time.
Atmosphere: 1
Service: 1
cody bernard
Idk why but this Starbucks store is the worse store in the county. The employees here really don’t care about quality at all. Go some where else if you’re reading this.
Atmosphere: 1
Food: 1
Service: 1
Fran Sershon
This is hands down THE WORST Starbucks store to go to. This is the only store that makes EVERY drink you get incorrectly. I know because the drinks are AMAZING at ANY OTHER store but this one. Been a local for 6 years now. Employees are extremely young and unprofessional. They have the attitude like they think I should be grateful for getting whatever half effort drink/ concoction they came up with after spending $8 + per drink. I buy for my family which is $30+ every time I come. But I’m NEVER coming to this location and going to urge family and friends not to come here until they make the necessary changes at management or the employees because this is not how you conduct business I feel bad for the ownership that these employees will run this place to the ground unless you guys don’t get some quality control people over here to RETRAIN THE EMPLOYEES. I would know a thing or 2 about conducting business I’m a regional manager and I employee 200 people in northern Illinois. Please fix this.
Atmosphere: 1
Food: 1
Service: 1
Marvin Boulware
The best pumpkin spice coffee.
Parking: A lot of parking spots.
Kid-friendliness: Food made for kids, plenty of choices.
Wheelchair accessibility: Large opening, bathroom for wheelchair access.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Traveler - Decaf Pike Place Roast
Great Starbucks but they will absolutely FREEZE you out of there during the summer. Would love to be able to stay and work here during the day but they keep it way too cold. Not just me, everyone was going to their cars when it was 90 out to get jackets.
Don’t bother going to this store for any launches. Employees take the cups then lie about it. Will never go back to this location.
Service: 1
Fantastic staff, food and coffee! Been going most mornings since they opened. The past few weeks the scanner has not been working. This forces customers to lose out on reward points and use other forms of payment besides the Starbucks app. Today the app scanner did not work again, AND the credit card machine did not work. I just left without my drink because it’s not worth the hassle and went to the Starbucks off of Boughton and Route 53 and their system worked perfectly! Sad to see this location not service their point of sale systems properly and lose customers.
Atmosphere: 5
Food: 5
Service: 1
I go through the drive-thru every morning, and all of the baristas are genuine, caring, kind, and always make each experience personal. I own and operate a local small business by myself working 15 to 17 hrs a day 7 days a week and I go here not only because the drinks are on point and delicious, but I also enjoy the genuine conversations that makes my day start off with a smile !
Love this Starbucks!
Atmosphere: 5
Food: 5
Service: 5
FAIL! Let’s start by removing 75% of the ONE star rating. 8 minutes from the time I ordered until I arrived at the window, and then about another 4 minutes of my time wasted by the astonishingly belligerent attendant! While holding my beverage at her eye height she obnoxiously asked me “do you need a straw?” To which I replied “do I?” Unable to see the lid and not knowing if Starbucks had changed their lids to something new or not, I couldn’t possibly provide an accurate answer, hence the query on my part. I did know that years ago, Starbucks had changed their cold drinks lids to a sort of sippy cup style which allows consumers to drink from the lid as if it were a hot beverage but again, I hadn’t been to a Starbucks in years…
This “do you need a straw?” back and forth went on for about five volleys before Queen Bee decided to hand over my beverage which had pretty much gone warm in her hand. The main reason I hadn’t been to a Starbucks in quite some time as I feel they’ve taken the same idea as McDonald’s and less sold food but more owned real estate, and of course in a despicable move like that, quality falls through the floor. Right! Lesson learned, your highness, I’ll NEVER be back and YOU’RE my new reason why! When I say that I’ll never be back to this place, I mean that if I’m driving by and I see it’s ON FIRE, I’ll keep on driving. There’s enough strife and nonsense happening in America right now, the last thing I need is to have a row with some uppity barista over a lid I can’t see and could therefore NEVER accurately answer her demand.
DEAD TO ME!
Atmosphere: 1
Food: 1
Service: 1
Food and drink expensive rude waitstaff and you get your own food. Two thumbs down!
Atmosphere: 1
Food: 3
Service: 2
They had the best service!!! Coffee was always perfect the last couple of weeks it's complete trash! My coffee is never right they got rid of the good people and have all these newbies obvnot trained well
Not returning I was an every day customer but I am not wasting my money or my time any more
Atmosphere: 1
Food: 1
Service: 1
Jackie advised drive through was closed for improvements and I had to go inside. Super inconvenient as there were no cones or anything outside stating that it was closed. But oh it will open again in 10 minutes. Why? That makes no sense and when I advised that it was inconvenient as I have things to do besides wait inside for my coffee now for a drive through that should be open. Jackie advised me to come earlier. While she walked away as she knew she was in the wrong and the cashier refused to tell me Jackie’s name and it wasn’t until Jackie came over to finish my order did she mention that I can pay for my order then. So Jackie please do better and put up cones or something if you’re gonna be closed for any amount of time.
Atmosphere: 1
Service: 1
Idk why but this Starbucks store is the worse store in the county. The employees here really don’t care about quality at all. Go some where else if you’re reading this.
Atmosphere: 1
Food: 1
Service: 1
This is hands down THE WORST Starbucks store to go to. This is the only store that makes EVERY drink you get incorrectly. I know because the drinks are AMAZING at ANY OTHER store but this one. Been a local for 6 years now. Employees are extremely young and unprofessional. They have the attitude like they think I should be grateful for getting whatever half effort drink/ concoction they came up with after spending $8 + per drink. I buy for my family which is $30+ every time I come. But I’m NEVER coming to this location and going to urge family and friends not to come here until they make the necessary changes at management or the employees because this is not how you conduct business I feel bad for the ownership that these employees will run this place to the ground unless you guys don’t get some quality control people over here to RETRAIN THE EMPLOYEES. I would know a thing or 2 about conducting business I’m a regional manager and I employee 200 people in northern Illinois. Please fix this.
Atmosphere: 1
Food: 1
Service: 1
The best pumpkin spice coffee.
Parking: A lot of parking spots.
Kid-friendliness: Food made for kids, plenty of choices.
Wheelchair accessibility: Large opening, bathroom for wheelchair access.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Traveler - Decaf Pike Place Roast
Restaurantji Recommends
Nicest Starbucks I've been in
Atmosphere: 5
Food: 4
Service: 5
Great Starbucks but they will absolutely FREEZE you out of there during the summer. Would love to be able to stay and work here during the day but they keep it way too cold. Not just me, everyone was going to their cars when it was 90 out to get jackets.
Atmosphere: 2
Food: 4
Service: 5
It's a Starbucks.
The service here is always great. Top notch!!!
Atmosphere: 5
Food: 5
Service: 5
Great service!
Atmosphere: 5
Food: 5
Service: 5
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