Good service but $18 for a basic turkey, lettuce, tomato 16 inch???? I could've gotten a steak dinner for that much money wtf? The young lady asked me if I wanted to add Prevelone Cheese to it I said yes but I didn't know it was gonna be a $3 upcharge for 3 pieces of cheese cut in half ☹️ I'm not a cheap person but that's not worth $18..... I won't be back.
Atmosphere: 3
Food: 2
Service: 3
Colorado Drew
One star review only because I can only give one and not zero. One of the worst tasting sandwiches I’ve had from JJ’s and probably one of my least favorite experiences in a JJ’s I’ve had ever. If a corporate audit happened at this store with the sole intent of not letting the franchise know they were coming it would land somewhere in the 60% or less. The first thing I see is a girl with baggy pajama pants with a completely oversized non JJ’s branded hooded sweatshirt. Her hair hanging all over and covering her face. She is mopping the floor and then walking through the area she is trying to clean while dragging her baggy pajama pants through the wet floor under her shoes. All the while nose to her phone texting. No one in this store is following what would be even slightly considered in dress code. The store smelled of mold and was very dirty, sticky floors a weird smell and dirty tables. What happened to the corporate oversight. I know JJ’s used to have a somewhat strict dress codes or at least they did and it was to avoid this situation from happening. JJ’s branded in store shirt, black or khaki pants/shorts, socks that at least cover your ankle bone with not crazy colored shoes (brand colors,) JJ’s branded hat/visor no hoodies or long sleeve shirts unless they were compression fit white or black undershirt, or it was winter and you were either a driver (which when you returned to the store you would have to take off you hoodie and winter beanie for regular hat,) or unless you were working the drive through window. I managed 4 locations in the Phoenix area and never would have left my stores with anything close to this in fear I would loose my job and my stores franchise owners would loose their store or the would be put on probation/suspension. What happened to the corporate oversight. I’m embarrassed/ashamed of this JJ’s location. JJ’s took care of me and helped me through college and fed me while I was a broke student. That’s why I worked my hardest and always held my stores to the highest expectations. My franchise owners were like family and offered me a lactation and GM position when I was graduating and they knew I was moving on in my life. I would never sham them like these employees. I wasn’t even greeted when I walked through the door. A real let down. I haven’t eaten at a JJ’s for over 2 years after a delivery from a Maumee, Ohio store took over an hour to deliver a lunch when I worked a 1/2 mile away and they brought the wrong sandwich and forgot my drink. I might give JJ’s another chance if a few years or until under preforming stores are actually getting fixed. I’m truly disappointed and upset really to be honest.
Atmosphere: 5
Lauren Sperling
If I could get this place a zero star rating I would I wanted to place a delivery but they told me that they had no delivery drivers only Uber drivers I said I was using my card do I need to pay the Uber they said yes I do I was OK with that because I was starving and I’m homeless staying at hotel the Ramada in Angola to be exact And they said they don’t deliver outside of their delivery worst customer service I’ve ever experienced didn’t get to order my food with hungry thanks Jimmy Johns ??? you guys are really going above and beyond . Screw you and your customer service
Maxwell Neville
They are freaky, but they sure ain't fast
Atmosphere: 2
Food: 3
Service: 1
Carl Dauwalter
Food tasted uncooked and nasty , workers were rude and made me wait 1 hr for a sub that was made in 10 mins , they also went back behind the counter alot , they also don’t cook their food fully because after I ate it I went to the bathroom and started getting sick. Someone please address this please
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Italian Sub
Suzanne Thomas
Good sandwichs
Food: 5
Service: 5
Recommended dishes: Italian Sub
Douglas Woods
The food is so so, it's good for a quick lunch
Atmosphere: 5
Food: 3
Service: 5
Cheri Marteen
Worst JJ around save your money and go to subway! Owner is a complete jerk! Bread is always hard too! If you want a good JJ sandwich go to Coldwater, MI
Scott R
Worst customer service ever from a Jimmy John's. Walked in nobody in line ahead of us so should be pretty quick. Nope. Counted five workers behind the counter. Waited at the patiently for someone to come to the counter to take our order. Had three people look right at us. Nothing. The woman closest to us looked at us three times. Still nothing. I understand being busy, however good customer service would be a simple acknowledgement and "thank you for waiting we'll be right with you", not crickets and a blank stare. Got tired of waiting and walked out. Won't go back.
Wow broke down and have to stay at hotel 5 miles away. And was told it takes 7 to 8 minute to drive the 5 mile distance. And they said. To far. When is 5 miles to far to keep customers happy. My local JJ drives deliveries upto 15 miles. Wow make me think twice of getting food from this franchise again. Good food but unrealistic on delivery.
Service: 1
Natalie VanDusen
Not an overly friendly staff.
Eulalia Days
Worst place to go. Received wrong order, then they wanted to charge me again to make the correct order. Not happening! Therefore they took my money I got nothing. Don’t ever go there!!!
David Bechtel
Sarah is always doing the best!!
Angie Middleton
Check your order! They forgot my wrap, I tried to call when I got home and the call wouldn't go through. When I got through the next day I was told their phones were working last night, even though the manager I talked to admitted she wasn't there the previous night when I tried to repeatedly call. They can't give me my wrap because it happened the previous evening, less than 24 hours. I've worked with the public, and this is garbage. Their mistake, their phones, my loss. I will never waste my money here again.
Too pricey!
Atmosphere: 3
Food: 3
Service: 3
Good service but $18 for a basic turkey, lettuce, tomato 16 inch???? I could've gotten a steak dinner for that much money wtf? The young lady asked me if I wanted to add Prevelone Cheese to it I said yes but I didn't know it was gonna be a $3 upcharge for 3 pieces of cheese cut in half ☹️ I'm not a cheap person but that's not worth $18..... I won't be back.
Atmosphere: 3
Food: 2
Service: 3
One star review only because I can only give one and not zero. One of the worst tasting sandwiches I’ve had from JJ’s and probably one of my least favorite experiences in a JJ’s I’ve had ever. If a corporate audit happened at this store with the sole intent of not letting the franchise know they were coming it would land somewhere in the 60% or less. The first thing I see is a girl with baggy pajama pants with a completely oversized non JJ’s branded hooded sweatshirt. Her hair hanging all over and covering her face. She is mopping the floor and then walking through the area she is trying to clean while dragging her baggy pajama pants through the wet floor under her shoes. All the while nose to her phone texting. No one in this store is following what would be even slightly considered in dress code. The store smelled of mold and was very dirty, sticky floors a weird smell and dirty tables. What happened to the corporate oversight. I know JJ’s used to have a somewhat strict dress codes or at least they did and it was to avoid this situation from happening. JJ’s branded in store shirt, black or khaki pants/shorts, socks that at least cover your ankle bone with not crazy colored shoes (brand colors,) JJ’s branded hat/visor no hoodies or long sleeve shirts unless they were compression fit white or black undershirt, or it was winter and you were either a driver (which when you returned to the store you would have to take off you hoodie and winter beanie for regular hat,) or unless you were working the drive through window. I managed 4 locations in the Phoenix area and never would have left my stores with anything close to this in fear I would loose my job and my stores franchise owners would loose their store or the would be put on probation/suspension. What happened to the corporate oversight. I’m embarrassed/ashamed of this JJ’s location. JJ’s took care of me and helped me through college and fed me while I was a broke student. That’s why I worked my hardest and always held my stores to the highest expectations. My franchise owners were like family and offered me a lactation and GM position when I was graduating and they knew I was moving on in my life. I would never sham them like these employees. I wasn’t even greeted when I walked through the door. A real let down. I haven’t eaten at a JJ’s for over 2 years after a delivery from a Maumee, Ohio store took over an hour to deliver a lunch when I worked a 1/2 mile away and they brought the wrong sandwich and forgot my drink. I might give JJ’s another chance if a few years or until under preforming stores are actually getting fixed. I’m truly disappointed and upset really to be honest.
Atmosphere: 5
If I could get this place a zero star rating I would I wanted to place a delivery but they told me that they had no delivery drivers only Uber drivers I said I was using my card do I need to pay the Uber they said yes I do I was OK with that because I was starving and I’m homeless staying at hotel the Ramada in Angola to be exact And they said they don’t deliver outside of their delivery worst customer service I’ve ever experienced didn’t get to order my food with hungry thanks Jimmy Johns ??? you guys are really going above and beyond . Screw you and your customer service
They are freaky, but they sure ain't fast
Atmosphere: 2
Food: 3
Service: 1
Food tasted uncooked and nasty , workers were rude and made me wait 1 hr for a sub that was made in 10 mins , they also went back behind the counter alot , they also don’t cook their food fully because after I ate it I went to the bathroom and started getting sick. Someone please address this please
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Italian Sub
Good sandwichs
Food: 5
Service: 5
Recommended dishes: Italian Sub
The food is so so, it's good for a quick lunch
Atmosphere: 5
Food: 3
Service: 5
Worst JJ around save your money and go to subway! Owner is a complete jerk! Bread is always hard too! If you want a good JJ sandwich go to Coldwater, MI
Worst customer service ever from a Jimmy John's. Walked in nobody in line ahead of us so should be pretty quick. Nope. Counted five workers behind the counter. Waited at the patiently for someone to come to the counter to take our order. Had three people look right at us. Nothing. The woman closest to us looked at us three times. Still nothing. I understand being busy, however good customer service would be a simple acknowledgement and "thank you for waiting we'll be right with you", not crickets and a blank stare. Got tired of waiting and walked out. Won't go back.
Service: 1
Restaurantji Recommends
Wow broke down and have to stay at hotel 5 miles away. And was told it takes 7 to 8 minute to drive the 5 mile distance. And they said. To far. When is 5 miles to far to keep customers happy. My local JJ drives deliveries upto 15 miles. Wow make me think twice of getting food from this franchise again. Good food but unrealistic on delivery.
Service: 1
Not an overly friendly staff.
Worst place to go. Received wrong order, then they wanted to charge me again to make the correct order. Not happening! Therefore they took my money I got nothing. Don’t ever go there!!!
Sarah is always doing the best!!
Check your order! They forgot my wrap, I tried to call when I got home and the call wouldn't go through. When I got through the next day I was told their phones were working last night, even though the manager I talked to admitted she wasn't there the previous night when I tried to repeatedly call. They can't give me my wrap because it happened the previous evening, less than 24 hours. I've worked with the public, and this is garbage. Their mistake, their phones, my loss. I will never waste my money here again.
Atmosphere: 1
Food: 4
Service: 1
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