I pulled up to the drive thru at 10:20 am thinking I would be able to order breakfast. I was wrong. The girl who answered the speaker stated they had turned over to lunch and come back through the drive thru at 10:30 am. Apparently, they do not serve anyone between 10:20-10:30 am. I was highly disappointed when I asked the girl when breakfast normally ended and she refused to answer. No more communication, I was ignored. Snow covered roads and I was picking up breakfast for my 80 year old dad who wanted to Wendy’s. I drove over and ordered from another restaurant who had much better customer service.
Service: 1
Janice Johnson
Food was great, love Biggie bags but service is slow
Atmosphere: 5
Food: 5
Service: 4
Paul burgess
Very good place to get food for a very reasonable price
Atmosphere: 5
Food: 5
Service: 5
Amy Hutzler
Very clean, food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
Bill Zac
I ordered a double combo meal, specified plain with cheese, which constitutes a clear and unambiguous request. The sandwich I received, however, contained all standard toppings, directly contradicting the order. Additionally, the fries were served cold, suggesting a failure to meet even minimal quality-control standards. Upon discovering these deficiencies, I contacted the restaurant in a good-faith effort to resolve the matter. Rather than addressing the issue professionally, the employees I spoke with were dismissive, rude, and ultimately refused to make the situation right. No remediation, replacement, or apology was offered. In summary, this experience reflects a breakdown in order accuracy, food quality, and customer service. Based on these facts, I cannot recommend this location and would advise others to exercise caution when ordering.
Atmosphere: 1
Food: 1
Service: 1
Christina Maria
Outstanding service! Fresh, hot food handed to you with a smile! I come here often on my way home from work after 10 pm. The whole late evening team here deserves high praise! I will drive way out of my way to come here for the service and hot food! A+++ every single visit!! Fabulous job late night crew!!!
Atmosphere: 5
Food: 5
Service: 5
Alana B
Charlene and Charlette were the stars of the show! I've been to this Wendy's many times. The customer service is lack luster. To my surprise someone came through the drive-thru speakers full of energy, excitement, and comedy to complete my order. Whatever you all do keep these beautiful twins at the forefront of business. Do better with food Wendy's, and pay your employees better. Maybe have Charlene and Charlette train people at Wendy's customer service, especially at the Avon location.
Atmosphere: 3
Food: 3
Service: 5
Carissa Domrase
We went there for a quick bite and were only 4th or 5th in line for the drive through. It took almost an hour to get through the drive and get our food. We weren't given our drinks until given our food but the drinks were obviously made when we got to the window because by the time we got them the frosty was melted and the ice was half melted in the soft drinks. The chicken was good but for the time we waited we could've went to a sit down restaurant and gotten our food quicker.
Food: 4
Service: 2
Michael Hunsaker
Picking up door dash order. Drive thru person was unprofessional seemed overwhelmed with being busy and was rude.
Service: 1
Jon Lee
Didn't have what we ordered NO Bake Potatos NO CHEESE So they substituted With COLDS FRIES Will not be going to this WENDY'S at us36 and Raceway Road again
I needed a restroom and I was skeptical when I pulled in and saw no cars and the parking lot was empty. however the bathroom was surprisingly clean and smelled nice. The partitions had even been recently cleaned with stainless steel cleaner. And get this!… the toilet paper dispenser was completely full ! But don’t use the handicap stall… the toilet barely flushes
alyson kelly
They knocked it out of the park this time!! Finally a good establishment that listens to their guests and makes the positive change to make sure the next experience is phenomenal!! GREAT JOB CORPORATE!!
Food: 5
Nick D
This place is absolutely the worst. one employees outside cleaning her car with a dish from the kitchen and then they don’t even have chili on the day. The chili is cheap and they don’t even have baked potatoes. This place never prepares anything they need new management. They need new staff this is absolute the worst Wendy’s location. I don’t even know how it’s still in place.
Food: 1
Service: 1
Aurora Olson
Just got some food from there and the chips for my taco salad were expired🙃 my husband also said that his bun tasted stale
Atmosphere: 2
Food: 2
Service: 3
Joseph Brian Stanley
The staff were friendly but the fries were not fresh. The problem is the oil had not been changed.
I pulled up to the drive thru at 10:20 am thinking I would be able to order breakfast. I was wrong. The girl who answered the speaker stated they had turned over to lunch and come back through the drive thru at 10:30 am. Apparently, they do not serve anyone between 10:20-10:30 am. I was highly disappointed when I asked the girl when breakfast normally ended and she refused to answer. No more communication, I was ignored. Snow covered roads and I was picking up breakfast for my 80 year old dad who wanted to Wendy’s. I drove over and ordered from another restaurant who had much better customer service.
Service: 1
Food was great, love Biggie bags but service is slow
Atmosphere: 5
Food: 5
Service: 4
Very good place to get food for a very reasonable price
Atmosphere: 5
Food: 5
Service: 5
Very clean, food was hot and fresh.
Atmosphere: 5
Food: 5
Service: 5
I ordered a double combo meal, specified plain with cheese, which constitutes a clear and unambiguous request. The sandwich I received, however, contained all standard toppings, directly contradicting the order. Additionally, the fries were served cold, suggesting a failure to meet even minimal quality-control standards.
Upon discovering these deficiencies, I contacted the restaurant in a good-faith effort to resolve the matter. Rather than addressing the issue professionally, the employees I spoke with were dismissive, rude, and ultimately refused to make the situation right. No remediation, replacement, or apology was offered.
In summary, this experience reflects a breakdown in order accuracy, food quality, and customer service. Based on these facts, I cannot recommend this location and would advise others to exercise caution when ordering.
Atmosphere: 1
Food: 1
Service: 1
Outstanding service! Fresh, hot food handed to you with a smile! I come here often on my way home from work after 10 pm. The whole late evening team here deserves high praise! I will drive way out of my way to come here for the service and hot food! A+++ every single visit!! Fabulous job late night crew!!!
Atmosphere: 5
Food: 5
Service: 5
Charlene and Charlette were the stars of the show! I've been to this Wendy's many times. The customer service is lack luster. To my surprise someone came through the drive-thru speakers full of energy, excitement, and comedy to complete my order. Whatever you all do keep these beautiful twins at the forefront of business. Do better with food Wendy's, and pay your employees better. Maybe have Charlene and Charlette train people at Wendy's customer service, especially at the Avon location.
Atmosphere: 3
Food: 3
Service: 5
We went there for a quick bite and were only 4th or 5th in line for the drive through. It took almost an hour to get through the drive and get our food. We weren't given our drinks until given our food but the drinks were obviously made when we got to the window because by the time we got them the frosty was melted and the ice was half melted in the soft drinks. The chicken was good but for the time we waited we could've went to a sit down restaurant and gotten our food quicker.
Food: 4
Service: 2
Picking up door dash order. Drive thru person was unprofessional seemed overwhelmed with being busy and was rude.
Service: 1
Didn't have what we ordered
NO Bake Potatos
NO CHEESE
So they substituted
With COLDS FRIES
Will not be going to this WENDY'S at us36 and Raceway Road again
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I needed a restroom and I was skeptical when I pulled in and saw no cars and the parking lot was empty. however the bathroom was surprisingly clean and smelled nice. The partitions had even been recently cleaned with stainless steel cleaner. And get this!… the toilet paper dispenser was completely full ! But don’t use the handicap stall… the toilet barely flushes
They knocked it out of the park this time!! Finally a good establishment that listens to their guests and makes the positive change to make sure the next experience is phenomenal!! GREAT JOB CORPORATE!!
Food: 5
This place is absolutely the worst. one employees outside cleaning her car with a dish from the kitchen and then they don’t even have chili on the day. The chili is cheap and they don’t even have baked potatoes. This place never prepares anything they need new management. They need new staff this is absolute the worst Wendy’s location. I don’t even know how it’s still in place.
Food: 1
Service: 1
Just got some food from there and the chips for my taco salad were expired🙃 my husband also said that his bun tasted stale
Atmosphere: 2
Food: 2
Service: 3
The staff were friendly but the fries were not fresh. The problem is the oil had not been changed.
Loading...