Around January of this year we met with Janie, planned our cake, and she seemed very nice so we left a deposit and decided to go with her for our wedding cake. In April I emailed her to see when I could come by to give her decorations and her money for the cake; she never responded. So them about 3 weeks or so later I called her and left a voicemail, still no answer. A week or so later I decided to look up some reviews on her (I should of done this from the beginning I know), and most were negative. They said they had the same problems with her not returning their calls, and a couple people also said she messed up their cakes, and did not do at all the design they had discussed. Obviously, at this point we were very concerned. I gave her another week to return my phone call and email. She did not, so I left another message stating that we wanted our deposit back. Two weeks later when we were in her area (we live about an hour and a half away) I called her and she actually answered! When I explained that we wanted to go another route due to dependability, and I explained-very calmly and politely- all the times we tried to reach. She then got rude and snippy with me. She made bogus excuses, that anyone with a basic understanding of how voicemails work would of known were not true. She never once apologized, and just said the deposit was nonrefundable. I then explained why we felt it should be in this instance considering it was her fault why we were cancelling our order. She did agree to refund (very rudely) and said she would send it out on Monday, which would mean that we should receive it no later than Wednesday. It is now a week past when we should of received it, and no surprise, I've called twice and left a voicemail with no return. The reason we went to her in the first place was because she was on Spring Mill Inn's bender list, which we will be informing them of our problems as well. I have never seen a business owner act so unprofessionally. I would strongly advised to everyone that they save theirselves the headache and find someone else!
The best cake I have ever had!!!
Around January of this year we met with Janie, planned our cake, and she seemed very nice so we left a deposit and decided to go with her for our wedding cake. In April I emailed her to see when I could come by to give her decorations and her money for the cake; she never responded. So them about 3 weeks or so later I called her and left a voicemail, still no answer. A week or so later I decided to look up some reviews on her (I should of done this from the beginning I know), and most were negative. They said they had the same problems with her not returning their calls, and a couple people also said she messed up their cakes, and did not do at all the design they had discussed. Obviously, at this point we were very concerned. I gave her another week to return my phone call and email. She did not, so I left another message stating that we wanted our deposit back. Two weeks later when we were in her area (we live about an hour and a half away) I called her and she actually answered! When I explained that we wanted to go another route due to dependability, and I explained-very calmly and politely- all the times we tried to reach. She then got rude and snippy with me. She made bogus excuses, that anyone with a basic understanding of how voicemails work would of known were not true. She never once apologized, and just said the deposit was nonrefundable. I then explained why we felt it should be in this instance considering it was her fault why we were cancelling our order. She did agree to refund (very rudely) and said she would send it out on Monday, which would mean that we should receive it no later than Wednesday. It is now a week past when we should of received it, and no surprise, I've called twice and left a voicemail with no return. The reason we went to her in the first place was because she was on Spring Mill Inn's bender list, which we will be informing them of our problems as well. I have never seen a business owner act so unprofessionally. I would strongly advised to everyone that they save theirselves the headache and find someone else!
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