Good place, nice food, good service, but Atmosphere a lil girly. U would love if u a girl, meh if ur a boy. (:
PS: I know the owner, she is kindđđ°đ§
Atmosphere: 4
Food: 5
Service: 5
Morgan Brown
Gwendolyn Lee Cakery did my cakes for my wedding and they were absolutely perfect! I had 17 individual table cakes that were an array of delicious flavors and the main cake my husband and I cut into! All of them were so beautiful and helped make our reception look perfect! They also did cookies as our favors and they were a huge hit!
Morgan Brown
Gwendolyn Lee Cakery did my cakes for my wedding and they were absolutely perfect! I had 17 individual table cakes that were an array of delicious flavors and the main cake my husband and I cut into! All of them were so beautiful and helped make our reception look perfect! They also did cookies as our favors and they were a huge hit!
Atmosphere: 5
Food: 5
Service: 5
Hillary Ball
We havenât even had the cake yet so I canât comment on that. This is solely about their customer service. We ordered a Cars movie themed cake for my sonâs birthday. It was a 30 min drive each way from our home. I was handed the cake and given zero instructions. I held the cake on my lap the entire drive in an air conditioned car. Within 10 minutes of leaving the store, I noticed the top half of the 3 was bending backwards (falling over). Once we got home I tried to, very gently, get the 3 propped back up before placing it in the fridge, and it instantly broke off (as seen in the photo). This 3 alone was $10.
I reached out to the bakery with photos to let them know. They replied back telling me they werenât responsible once the cake leaves. They did offer to make a new 3 if I wanted to drive the hour round trip for it, but never an apology. Instead, they made it seem like it was my issue and my fault when I couldnât have been more careful. I was just hoping for a refund for the number part, and at the very minimum a simple apology, but no luck. Instead they went even further and indirectly accused me of lying about a different issue with the cake sticking that I wasnât even going to bring up to them until they were so rude. So now Iâm trying to overnight something from Amazon to deal with this issue and spend even more.
Horrific and RUDE customer service. Never again and I recommend others stay away from getting a custom cake here.
***Update after the businesses comment to give even more clarification since they continue to accuse me of lying.
We didnât drive back because we had to get back home since you already gave us a limited time window to pick up the cake because the âsugar (aka the number 3) wouldnât be dryâ before noon. Itâs good to know that I should have videoed the entire interaction and drive to try and show I wasnât lying I guess. What a business! And yep the cake did look perfect when I picked it up, never said it didnât????? Also, it would be a conversation to reply back with some instructions after I said that, but literally there was a smile and ok and thatâs it. So itâs now my fault nothing further was said and the customer is responsible for asking for instructions??? Just bonkers. And yes the 3 was bending, I tried to prop it up and it instantly snapped off, guess I should have just left it slumped over????
Your responses continue to surprise me in the worst way. Youâre really digging in over this 3. Which fyi everyone the cake was $102, the number 3 was $10. I literally asked for the $10 to be returned as they continue to act as if I wanted the whole cake refunded. I have all of this over email. Which I HIGHLY recommend everyoneâs interactions with this business be over email vs phone since clearly you need to document it alllllllll! I am absolutely flabbergasted at the way the owner continues to treat me and respond to a situation that frankly shouldnât have been that big of a deal if there would have been a simple apology instead of being treated like garbage and the problem from the very first reply.
Oh yeah! And this owner also in the midst of the email correspondence prioritized finding me on Facebook and blocking me to try and prevent me from leaving a bad review! BEWARE! Everyone we have told about this so far instantly stated this is clearly something this business has done before the avoid bad reviews, so shady, but tracks with how Iâve been treated.
Service: 1
Ashley Land
Hands down the best cake I have ever had! People that dont even like cake are amazed. Super friendly and fun shop to visit as well. I will not go anywhere else!
Amazing cake!! Excellent customer service!! This place is so great with all the little details.
Atmosphere: 5
Food: 5
Service: 5
Sheila Steele
Wouldnât buy a cake anywhere else! Liz does a fantastic job. Her cakes are top notch!
Atmosphere: 5
Food: 5
Service: 5
Shawna Marie Photography
Best cakes and cookies Iâve ever had!
Atmosphere: 5
Food: 5
Service: 5
Brianna Ludwig
We ordered our gender reveal cake from here and we are SO glad we did. We were very detailed with inspiration pictures for what we were looking for, but we did not imagine how spot on the cake would be to what we envisioned. The cake was delicious!! We ordered a chocolate raspberry cake with raspberry filling and vanilla buttercream. Response times to emails were prompt. Our only hiccups would be the details of the sizing of the cake through email and getting a message that we were âlateâ with payment, even though it wasnât a week before pickup yet. The cake ended up being the perfect size for us as we opted for the taller cakeâ it more closely resembled the size we were looking for in regards to our reference pictures/design. It was clarified both the shorter cake and the taller cake we discussed fed the same amount of people, but the taller cake was roughly double the price. However, we felt it was still reasonably priced and 100% worth it! We definitely recommend getting your sweet treats from here!
Atmosphere: 5
Food: 5
Service: 5
M
Gwendolyn Lee Cakery will be our new go to bakery! Great prices, friendly customer service, and delicious, beautiful cakes.
My husband got this cake for me for my surprise 30th birthday party. The cake turned out BEAUTIFUL (my mom added the skull and thirty AF, she had left over decorations lol). We got so many compliments on it. The black icing turned out perfect and the taste wasnât affected by the black coloring they use(Iâve had this happen from other bakeries). He emailed the bakery with an inspiration pic and the number of people he would need it to feed and they were able to give him a price. He compared prices and a few bakeries were almost double for the same size cake or smaller. They had the best prices here so he went with them, and weâre glad he did.
I absolutely love this place! From getting birthday cakes to getting the occasional holiday treat. They do great flavors of cupcakes/cakes and they also look amazing! I recommend this place to anyone that asks me about a local bakery
Atmosphere: 5
Food: 5
Service: 5
MK
I had the best experience working with the team at Gwendolyn Lee. I ordered a custom, 2-tier cake for child's birthday, along with 2 dozen cupcakes, and 3 dozen custom iced cookies...with 48 hours notice! Not only did they do an incredible job in terms of the designs, but the cake, cupcakes and cookies were delicious! The kids and adults all had seconds (and thirds). It was such a pleasure to deal with the team. They are so kind, helpful, and professional.
Atmosphere: 5
Food: 5
Service: 5
Melissa Dale
This cake was gluten free and delicious, two things that almost never go together. The decoration was impeccable and the icing was delicious. I would recommend this Cakery for all cakes.
Dietary restrictions: A Gluten Free Cake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Tammy JB
My daughterâs wedding cake was the best cake I have ever had! They did a beautiful job on the cake, it was perfect and delicious!! Thank you so much! Highly recommend Gwendolyn Lee!
Blu Buzzwebb
This was the best tasting wedding cake Iâve ever had! The flavor was amazing and absolutely beautiful cake. Thank you!!!!!
Good place, nice food, good service, but Atmosphere a lil girly. U would love if u a girl, meh if ur a boy. (:
PS: I know the owner, she is kindđđ°đ§
Atmosphere: 4
Food: 5
Service: 5
Gwendolyn Lee Cakery did my cakes for my wedding and they were absolutely perfect! I had 17 individual table cakes that were an array of delicious flavors and the main cake my husband and I cut into! All of them were so beautiful and helped make our reception look perfect! They also did cookies as our favors and they were a huge hit!
Gwendolyn Lee Cakery did my cakes for my wedding and they were absolutely perfect! I had 17 individual table cakes that were an array of delicious flavors and the main cake my husband and I cut into! All of them were so beautiful and helped make our reception look perfect! They also did cookies as our favors and they were a huge hit!
Atmosphere: 5
Food: 5
Service: 5
We havenât even had the cake yet so I canât comment on that. This is solely about their customer service. We ordered a Cars movie themed cake for my sonâs birthday. It was a 30 min drive each way from our home. I was handed the cake and given zero instructions. I held the cake on my lap the entire drive in an air conditioned car. Within 10 minutes of leaving the store, I noticed the top half of the 3 was bending backwards (falling over). Once we got home I tried to, very gently, get the 3 propped back up before placing it in the fridge, and it instantly broke off (as seen in the photo). This 3 alone was $10.
I reached out to the bakery with photos to let them know. They replied back telling me they werenât responsible once the cake leaves. They did offer to make a new 3 if I wanted to drive the hour round trip for it, but never an apology. Instead, they made it seem like it was my issue and my fault when I couldnât have been more careful. I was just hoping for a refund for the number part, and at the very minimum a simple apology, but no luck. Instead they went even further and indirectly accused me of lying about a different issue with the cake sticking that I wasnât even going to bring up to them until they were so rude. So now Iâm trying to overnight something from Amazon to deal with this issue and spend even more.
Horrific and RUDE customer service. Never again and I recommend others stay away from getting a custom cake here.
***Update after the businesses comment to give even more clarification since they continue to accuse me of lying.
We didnât drive back because we had to get back home since you already gave us a limited time window to pick up the cake because the âsugar (aka the number 3) wouldnât be dryâ before noon. Itâs good to know that I should have videoed the entire interaction and drive to try and show I wasnât lying I guess. What a business! And yep the cake did look perfect when I picked it up, never said it didnât????? Also, it would be a conversation to reply back with some instructions after I said that, but literally there was a smile and ok and thatâs it. So itâs now my fault nothing further was said and the customer is responsible for asking for instructions??? Just bonkers. And yes the 3 was bending, I tried to prop it up and it instantly snapped off, guess I should have just left it slumped over????
Your responses continue to surprise me in the worst way. Youâre really digging in over this 3. Which fyi everyone the cake was $102, the number 3 was $10. I literally asked for the $10 to be returned as they continue to act as if I wanted the whole cake refunded. I have all of this over email. Which I HIGHLY recommend everyoneâs interactions with this business be over email vs phone since clearly you need to document it alllllllll! I am absolutely flabbergasted at the way the owner continues to treat me and respond to a situation that frankly shouldnât have been that big of a deal if there would have been a simple apology instead of being treated like garbage and the problem from the very first reply.
Oh yeah! And this owner also in the midst of the email correspondence prioritized finding me on Facebook and blocking me to try and prevent me from leaving a bad review! BEWARE! Everyone we have told about this so far instantly stated this is clearly something this business has done before the avoid bad reviews, so shady, but tracks with how Iâve been treated.
Service: 1
Hands down the best cake I have ever had! People that dont even like cake are amazed. Super friendly and fun shop to visit as well. I will not go anywhere else!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake, Cakes, Birthday Cake, Cupcake, Chocolate Chip, Chocolate Raspberry
Amazing cake!! Excellent customer service!! This place is so great with all the little details.
Atmosphere: 5
Food: 5
Service: 5
Wouldnât buy a cake anywhere else! Liz does a fantastic job. Her cakes are top notch!
Atmosphere: 5
Food: 5
Service: 5
Best cakes and cookies Iâve ever had!
Atmosphere: 5
Food: 5
Service: 5
We ordered our gender reveal cake from here and we are SO glad we did. We were very detailed with inspiration pictures for what we were looking for, but we did not imagine how spot on the cake would be to what we envisioned. The cake was delicious!! We ordered a chocolate raspberry cake with raspberry filling and vanilla buttercream. Response times to emails were prompt. Our only hiccups would be the details of the sizing of the cake through email and getting a message that we were âlateâ with payment, even though it wasnât a week before pickup yet. The cake ended up being the perfect size for us as we opted for the taller cakeâ it more closely resembled the size we were looking for in regards to our reference pictures/design. It was clarified both the shorter cake and the taller cake we discussed fed the same amount of people, but the taller cake was roughly double the price. However, we felt it was still reasonably priced and 100% worth it! We definitely recommend getting your sweet treats from here!
Atmosphere: 5
Food: 5
Service: 5
Gwendolyn Lee Cakery will be our new go to bakery! Great prices, friendly customer service, and delicious, beautiful cakes.
My husband got this cake for me for my surprise 30th birthday party. The cake turned out BEAUTIFUL (my mom added the skull and thirty AF, she had left over decorations lol). We got so many compliments on it. The black icing turned out perfect and the taste wasnât affected by the black coloring they use(Iâve had this happen from other bakeries). He emailed the bakery with an inspiration pic and the number of people he would need it to feed and they were able to give him a price. He compared prices and a few bakeries were almost double for the same size cake or smaller. They had the best prices here so he went with them, and weâre glad he did.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Restaurantji Recommends
I absolutely love this place! From getting birthday cakes to getting the occasional holiday treat. They do great flavors of cupcakes/cakes and they also look amazing! I recommend this place to anyone that asks me about a local bakery
Atmosphere: 5
Food: 5
Service: 5
I had the best experience working with the team at Gwendolyn Lee. I ordered a custom, 2-tier cake for child's birthday, along with 2 dozen cupcakes, and 3 dozen custom iced cookies...with 48 hours notice! Not only did they do an incredible job in terms of the designs, but the cake, cupcakes and cookies were delicious! The kids and adults all had seconds (and thirds). It was such a pleasure to deal with the team. They are so kind, helpful, and professional.
Atmosphere: 5
Food: 5
Service: 5
This cake was gluten free and delicious, two things that almost never go together. The decoration was impeccable and the icing was delicious. I would recommend this Cakery for all cakes.
Dietary restrictions: A Gluten Free Cake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
My daughterâs wedding cake was the best cake I have ever had! They did a beautiful job on the cake, it was perfect and delicious!! Thank you so much! Highly recommend Gwendolyn Lee!
This was the best tasting wedding cake Iâve ever had! The flavor was amazing and absolutely beautiful cake. Thank you!!!!!
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