Service and food was good for just visiting- However my experience for renting a room for my party was a nightmare. I do not enjoy writing negative reviews, however I just want future interested people to be aware- or for Rustic Root to possibly help the next guest. First off, every time I called I was put on hold or told that I would be called back later- to which I never was and always had to call back days after. When I asked to speak to a manager about having a party, I always spoke with the same person who was always confusing and I never really got very good information. I was told I could rent out a specific room as long as I have AT LEAST 15 people. Great! Then 24 hours before my party, I was told I need to submit a check AND food order before 4pm. I had to work at the time and was not told this before hand, so I was thrown into a frenzy, scrambling around to find someone to drop off the check AND figure out who wants what for lunch because I had to submit the order. Okay, whatever. I made it work. What made me beyond frustrated is that I had MORE THAN 15 people, and they told me the room that I put a DEPOSIT down for, will be given to others because I didn't have enough people. False. They told me I needed to have more than 15, and I did. I was in tears at this point. After begging and pleading and explaining that I put a deposit down for this room for more than 15 people they finally allowed it. Another thing that was EXTREMELY FRUSTRATING, was my room wasn't even ready in time for my party. We had to wait at least 15 minutes (that I paid for,) in the lobby with my guests, holding presents for my party. It was completely awkward and we had zero time to set up because my guests were already waiting past the time. Finally, the last part that was frustrating, was that they had me come in to submit my order before 4pm when I was supposed to be working, and they didn't even follow those orders and just gave everyone soup. I had paid for Soup OR Salad, and they just gave everyone soup. Again, I was so embarrassed and wanted to cry. I WILL say however, the workers were extremely nice and kind who were working on my party and the soup was indeed good. The place is SUPER cute, however, words can't express how disappointed I was in the process to have a party here.
Michelle Rae Hayes
Friendly and helpful
Jeff McDole Jr.
This is my wife's favorite tea room (and she's tried most in Indy and compares them to one she had in London). Knowing that, I called Rustic Root to host her birthday party. Most of the people invited had never experienced a high tea. Everyone loved it! The food was delicious and filling. The staff, especially our server Ashlynn, was nothing short of amazing. We had a few minor adjustments that she and Jenny were very quick to accomodate. She was on top of we needed anything at all and was still asking what else we needed. She also took pictures and videos during the event so no one had to be a designated photographer in the family. Cannot recommend the experience enough. Highly recommend Rustic Root for parties and events!
Melissa Ebbing
We go as often as we can. We love the food, love the ambiance and love the staff!
My favorite is the BLT, salad with blue cheese dressing and the cinnamon coffee cake along with the excellent iced peach tea w/sugar cubes.
Mom loves the cobb salad so much. She gets that every single time!
We all love the homemade mints!
Tonight I went in to see the new icecream shop to get my husband a snack. I ended up w the PB stuffed cookie and 3 chocolate chip cookies yum!
Has the feel of Nashville, IN without the drive
Definitely a jewel in Beech Grove 💕💕💕
Cnet1333
Totally charming! I loved this place. Everything was delicious. Staff is very professional and friendly. I'll be back!
Joyce Forey
I was taken to the tea room for my birthday. If you want to give someone a very special moment in time, the tea room is the place to go. The food and atmosphere made my day so special and i felt like a real princess
Ron “cookie” Jarvis
really like this place
Bianca Constance
How fabulous. Always wanted to do a High Tra. This was wonderful. The server was an excellent guide through their menu, making fantastic recommendations for a couple of first-timers. An afternoon tea lunch is a lovely and fun thing to do. HIGHLY RECOMMEND.
Kerri Faldoe
My family has been coming here for the past 3 years as a memorial for my mom that has passed. She was an avid tea lover and when we found this place we knew she would have loved it. Everything from the menu, the tea selection, and the decor screamed my mom. This year when we came the atmosphere from the employees was horrendous. We arrived at 3pm after checking the website for their hours which states they were open until 5pm. The first employee seemed “put out” when we asked for a table and informed us they closed at 4. Then our waitress told us “take your time, but we close at 4”. We were waiting on 2 more from our party to join us and when we let the waitress know they would be 5 more minutes she promptly returned to the kitchen and yelled “they’ll be 5 more minutes!” We heard her say it at least twice. We eventually ordered our food, ate it, and left all before 4pm! We had always loved coming here and reminiscing about our mom and grandma wishing she could join us. No worries though, we will not be back. God forbid someone come an hour prior to closing.
Service and food was good for just visiting- However my experience for renting a room for my party was a nightmare. I do not enjoy writing negative reviews, however I just want future interested people to be aware- or for Rustic Root to possibly help the next guest. First off, every time I called I was put on hold or told that I would be called back later- to which I never was and always had to call back days after. When I asked to speak to a manager about having a party, I always spoke with the same person who was always confusing and I never really got very good information. I was told I could rent out a specific room as long as I have AT LEAST 15 people. Great! Then 24 hours before my party, I was told I need to submit a check AND food order before 4pm. I had to work at the time and was not told this before hand, so I was thrown into a frenzy, scrambling around to find someone to drop off the check AND figure out who wants what for lunch because I had to submit the order. Okay, whatever. I made it work. What made me beyond frustrated is that I had MORE THAN 15 people, and they told me the room that I put a DEPOSIT down for, will be given to others because I didn't have enough people. False. They told me I needed to have more than 15, and I did. I was in tears at this point. After begging and pleading and explaining that I put a deposit down for this room for more than 15 people they finally allowed it. Another thing that was EXTREMELY FRUSTRATING, was my room wasn't even ready in time for my party. We had to wait at least 15 minutes (that I paid for,) in the lobby with my guests, holding presents for my party. It was completely awkward and we had zero time to set up because my guests were already waiting past the time. Finally, the last part that was frustrating, was that they had me come in to submit my order before 4pm when I was supposed to be working, and they didn't even follow those orders and just gave everyone soup. I had paid for Soup OR Salad, and they just gave everyone soup. Again, I was so embarrassed and wanted to cry.
I WILL say however, the workers were extremely nice and kind who were working on my party and the soup was indeed good. The place is SUPER cute, however, words can't express how disappointed I was in the process to have a party here.
Friendly and helpful
This is my wife's favorite tea room (and she's tried most in Indy and compares them to one she had in London). Knowing that, I called Rustic Root to host her birthday party. Most of the people invited had never experienced a high tea. Everyone loved it! The food was delicious and filling. The staff, especially our server Ashlynn, was nothing short of amazing. We had a few minor adjustments that she and Jenny were very quick to accomodate. She was on top of we needed anything at all and was still asking what else we needed. She also took pictures and videos during the event so no one had to be a designated photographer in the family. Cannot recommend the experience enough. Highly recommend Rustic Root for parties and events!
We go as often as we can. We love the food, love the ambiance and love the staff!
My favorite is the BLT, salad with blue cheese dressing and the cinnamon coffee cake along with the excellent iced peach tea w/sugar cubes.
Mom loves the cobb salad so much. She gets that every single time!
We all love the homemade mints!
Tonight I went in to see the new icecream shop to get my husband a snack. I ended up w the PB stuffed cookie and 3 chocolate chip cookies yum!
Has the feel of Nashville, IN without the drive
Definitely a jewel in Beech Grove 💕💕💕
Totally charming! I loved this place. Everything was delicious. Staff is very professional and friendly. I'll be back!
I was taken to the tea room for my birthday. If you want to give someone a very special moment in time, the tea room is the place to go. The food and atmosphere made my day so special and i felt like a real princess
really like this place
How fabulous. Always wanted to do a High Tra. This was wonderful. The server was an excellent guide through their menu, making fantastic recommendations for a couple of first-timers. An afternoon tea lunch is a lovely and fun thing to do. HIGHLY RECOMMEND.
My family has been coming here for the past 3 years as a memorial for my mom that has passed. She was an avid tea lover and when we found this place we knew she would have loved it. Everything from the menu, the tea selection, and the decor screamed my mom. This year when we came the atmosphere from the employees was horrendous. We arrived at 3pm after checking the website for their hours which states they were open until 5pm. The first employee seemed “put out” when we asked for a table and informed us they closed at 4. Then our waitress told us “take your time, but we close at 4”. We were waiting on 2 more from our party to join us and when we let the waitress know they would be 5 more minutes she promptly returned to the kitchen and yelled “they’ll be 5 more minutes!” We heard her say it at least twice. We eventually ordered our food, ate it, and left all before 4pm! We had always loved coming here and reminiscing about our mom and grandma wishing she could join us. No worries though, we will not be back. God forbid someone come an hour prior to closing.
Excellent food, wonderful teas and atmosphere.
Restaurantji Recommends
A memorable and fun experience!
Great ice-cream.
Very friendly staff, beautiful place for a branch
This is the cutest place! The service is great, the food is delicious! There are so many things to see!
Elegant and beautiful. I feel they accommodated our party with several special requests. Attached ice cream parlor is also beautiful ❤️
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