DoorDash drivers beware of this horrible restaurant. I had a DoorDash order to pick up there and the Dasher said that it would be ready by 8:53 pm, so I got there on a time and they told me it would be done in about a few minutes. But around 9:15pm I was still waiting for the food so I ended up just leaving and in assigning myself to the order. I felt bad for not picking up the food for the customer but still it’s ridiculous that I had to wait so freaking long for the food. I’m never going to pick up any DoorDash order some restaurant that I suggest you shouldn’t either. This place needs to be shut down for how horrible the staff and management run things
Atmosphere: 1
Food: 1
Service: 1
anthony keith
This is a nice kfc very nice staff
Atmosphere: 3
Food: 4
Service: 5
Britney Souter
I don't like giving bad reviews but this location is being run into the ground. 😟 I didn't have just 1 isolated bad experience... I've had three in a row. The most recent visit was the worst and lead me to make a final decision not to return. The staff were very rude. They were dismissive entirely. The chicken sandwich was inedible. My sandwich and my husband's food (a bucket with fries, tenders, potato ball things) seemed hours old. When I ask for the sauces that were meant to be included, I was met with a visible attitude and other coworkers laughing. I was so kind. It was strange. Very negative energy that felt heavy to be around. The lobby and eating area were a disaster. Sometimes during busy rushed these things happen, but we were the only people in the restaurant at the time. 😞 Not 1 table was prepared. I hope the staffing issues can be turned around because this location use to be somewhere we looked forward to eating at.
Atmosphere: 1
Food: 1
Service: 1
Felicia Satterfield
This place has gone WAY downhill over the last few years!! I will NOT go back there anytime soon!! Ordered the new deep fried dill pickle chips and a famous bowl fill-up meal and please tell me why my deepfried pickle chips were OVER COOKED to the point even the pickles in the breading were HARD as a ROCK!! I couldn't even bite into them it was so bad!! Then, the popcorn chicken in my famous bowl was so old I couldn't even cut the pieces into smaller pieces and had to throw it all away!! 0/5 ⭐s do NOT recommend!! The inside of the store is disgusting as well!! Honestly surprised they haven't been closed down yet but it's coming if they keep going the way they been going the last 3+ years!!
Atmosphere: 1
Food: 1
Service: 1
Tim Nolan
Four times over the last 2 months I have gone through the drive-thru to get a chicken pot pie meal and they seem to never have any ready. I have tried going into the restaurant itself and they have had the doors locked during business hours, and have been inside when they locked the doors leaving people pulling on the doors, for whatever reason.
Atmosphere: 1
Food: 3
Service: 2
Tonya Andrews
We went thru the drive thru and sat there for 10 min, then had to repeat our order 4 or 5 times. We got to the window, paid, and were told to pull up (even though there was no one behind us). Finally, after waiting another 15 minutes, we're handed our bag. Before pulling into the road, I looked thru the bag to make sure we got what we ordered, and we're missing FOUR things!!!!!! We turn around and park at the front door. My husband gets out and was met at the door with the rest of our order. We get home to eat. The order was still wrong... ordered extra crispy, got original. Plus, the biscuits were flat, hard, and burned. My famous bowl was gross, with chicken pieces that were so hard that I couldn't even chew it! It was mostly gravy and maybe a plastic spoonful of potatoes, and about 5 kernels of corn. 2 hours after eating, I was running to the bathroom, throwing up.
Food: 1
Service: 1
brent kuehner
If I could give this place zero stars I would, I’m not normally one to write a review, but in my all honest opinion, the inside is completely filthy ants on the floor, trash all over the floor in the kitchen area definitely would not recommend going there and I will not be back
Terry Billman
They say they close at 10pm 920 was out of food and said the fryer was shut off. Sounds like a u problem, never really happy with this location. Always something different.
Atmosphere: 1
Food: 1
Service: 1
Michael
I deliver for Doordash. So I go in and out of a lot of restaurants and I'm able to observe lots of staff and management styles. Sadly, and I truly hate to trash a place, but this is probably the worst management and staff of any restaurant that I have picked up from in Indiana. I can't comment on the food because I haven't eaten here in a long long time and I've lived in the area for 38 years. One of the major draws for us was the buffet, so when that was no longer an option at this location, we quit coming. The order I'm currently waiting for was according to the doordash app. Supposed to be ready 20 minutes ago. When I came in the door they told me it would be another 10 minutes on the crispy chicken which tells me they didn't have any ready.
Atmosphere: 1
Service: 1
Lori L
So I ordered chicken strip meal or was 12.00 and I had to wait and 20 minutes and ong look what I got. I will post a Pic this is beyond sad.
The fact I walked in and stood there for 15 mins before anyone even acknowledged I was even here is Ridiculous! Bad attitudes and food was not fresh
Da Duy
Not even sure who was working besides the guy moping the dining area. They seriously told us they were... ready for this... out of napkins. They did have the brown colored paper towel roll behind the counter but we're not offering even one tiny little corner. Wife went back to our car and grabbed some taco bell napkins we had. You coming to KFC remember.... KFC is BYON.
John L. Willis
I stopped in today just like I've done twice a week for the past 6 months. I ordered the same thing I always do. Mashed potato bowl, chicken on the side and xxxtra cheese. Today I ordered 2 of them. I also ordered 2- 10 piece mashed potato poppers. Instead of telling me they didn't have 10 piece mashed potato poppers she rang me up for 2- 10 piece cherry poppers. She said the poppers would take a bit and to just pull ahead. When they brought my order out I noticed their mistake right away. I went back through the drive thru and informed them that they gave me the wrong item. She told me that they don't have a 10 piece potato poppers. I told her that I can't eat cherry poppers and she said that's what I ordered. She said they don't have the 10 piece potato poppers and that's why she gave me the cherry poppers. I asked for 3 - 5 piece potato poppers and she told me I'd have to pay for them. I don't understand having to pay for something I didn't order. Her mistake so I shouldn't have to pay. She was rude to me the whole time. Acting insulted that I would question her about my order. The young man that usually runs the drive thru window does a great job but because of this girls attitude and doing a poor job I'm not sure I'll come back. I'm pretty disappointed and my wallet is empty. Need to fire that girl. This was in Bluffton Indiana
Crystal Barnell
Rude workers and tough chicken
Jan Roberson
I joined the program where I get a weekly coupon from KFC. The first time was for an 8 pc meal - they were out of white meat. Then I tried using the 3 pc meal coupon - they were out of dark meat. Today I tried using the coupon to get 2 pot pies for $7 but they only had one. I would say that at least 80% of the time they do not have something we are trying to order and if they do have it, you have to pull forward and wait for it.
DoorDash drivers beware of this horrible restaurant. I had a DoorDash order to pick up there and the Dasher said that it would be ready by 8:53 pm, so I got there on a time and they told me it would be done in about a few minutes. But around 9:15pm I was still waiting for the food so I ended up just leaving and in assigning myself to the order. I felt bad for not picking up the food for the customer but still it’s ridiculous that I had to wait so freaking long for the food. I’m never going to pick up any DoorDash order some restaurant that I suggest you shouldn’t either. This place needs to be shut down for how horrible the staff and management run things
Atmosphere: 1
Food: 1
Service: 1
This is a nice kfc very nice staff
Atmosphere: 3
Food: 4
Service: 5
I don't like giving bad reviews but this location is being run into the ground. 😟 I didn't have just 1 isolated bad experience... I've had three in a row. The most recent visit was the worst and lead me to make a final decision not to return. The staff were very rude. They were dismissive entirely. The chicken sandwich was inedible. My sandwich and my husband's food (a bucket with fries, tenders, potato ball things) seemed hours old. When I ask for the sauces that were meant to be included, I was met with a visible attitude and other coworkers laughing. I was so kind. It was strange. Very negative energy that felt heavy to be around. The lobby and eating area were a disaster. Sometimes during busy rushed these things happen, but we were the only people in the restaurant at the time. 😞 Not 1 table was prepared. I hope the staffing issues can be turned around because this location use to be somewhere we looked forward to eating at.
Atmosphere: 1
Food: 1
Service: 1
This place has gone WAY downhill over the last few years!! I will NOT go back there anytime soon!! Ordered the new deep fried dill pickle chips and a famous bowl fill-up meal and please tell me why my deepfried pickle chips were OVER COOKED to the point even the pickles in the breading were HARD as a ROCK!! I couldn't even bite into them it was so bad!! Then, the popcorn chicken in my famous bowl was so old I couldn't even cut the pieces into smaller pieces and had to throw it all away!! 0/5 ⭐s do NOT recommend!! The inside of the store is disgusting as well!! Honestly surprised they haven't been closed down yet but it's coming if they keep going the way they been going the last 3+ years!!
Atmosphere: 1
Food: 1
Service: 1
Four times over the last 2 months I have gone through the drive-thru to get a chicken pot pie meal and they seem to never have any ready. I have tried going into the restaurant itself and they have had the doors locked during business hours, and have been inside when they locked the doors leaving people pulling on the doors, for whatever reason.
Atmosphere: 1
Food: 3
Service: 2
We went thru the drive thru and sat there for 10 min, then had to repeat our order 4 or 5 times. We got to the window, paid, and were told to pull up (even though there was no one behind us). Finally, after waiting another 15 minutes, we're handed our bag. Before pulling into the road, I looked thru the bag to make sure we got what we ordered, and we're missing FOUR things!!!!!! We turn around and park at the front door. My husband gets out and was met at the door with the rest of our order.
We get home to eat. The order was still wrong... ordered extra crispy, got original. Plus, the biscuits were flat, hard, and burned. My famous bowl was gross, with chicken pieces that were so hard that I couldn't even chew it! It was mostly gravy and maybe a plastic spoonful of potatoes, and about 5 kernels of corn. 2 hours after eating, I was running to the bathroom, throwing up.
Food: 1
Service: 1
If I could give this place zero stars I would, I’m not normally one to write a review, but in my all honest opinion, the inside is completely filthy ants on the floor, trash all over the floor in the kitchen area definitely would not recommend going there and I will not be back
They say they close at 10pm 920 was out of food and said the fryer was shut off. Sounds like a u problem, never really happy with this location. Always something different.
Atmosphere: 1
Food: 1
Service: 1
I deliver for Doordash. So I go in and out of a lot of restaurants and I'm able to observe lots of staff and management styles. Sadly, and I truly hate to trash a place, but this is probably the worst management and staff of any restaurant that I have picked up from in Indiana. I can't comment on the food because I haven't eaten here in a long long time and I've lived in the area for 38 years. One of the major draws for us was the buffet, so when that was no longer an option at this location, we quit coming. The order I'm currently waiting for was according to the doordash app. Supposed to be ready 20 minutes ago. When I came in the door they told me it would be another 10 minutes on the crispy chicken which tells me they didn't have any ready.
Atmosphere: 1
Service: 1
So I ordered chicken strip meal or was 12.00 and I had to wait and 20 minutes and ong look what I got. I will post a Pic this is beyond sad.
Restaurantji Recommends
The fact I walked in and stood there for 15 mins before anyone even acknowledged I was even here is Ridiculous! Bad attitudes and food was not fresh
Not even sure who was working besides the guy moping the dining area. They seriously told us they were... ready for this... out of napkins. They did have the brown colored paper towel roll behind the counter but we're not offering even one tiny little corner. Wife went back to our car and grabbed some taco bell napkins we had. You coming to KFC remember.... KFC is BYON.
I stopped in today just like I've done twice a week for the past 6 months. I ordered the same thing I always do. Mashed potato bowl, chicken on the side and xxxtra cheese. Today I ordered 2 of them. I also ordered 2- 10 piece mashed potato poppers. Instead of telling me they didn't have 10 piece mashed potato poppers she rang me up for 2- 10 piece cherry poppers. She said the poppers would take a bit and to just pull ahead. When they brought my order out I noticed their mistake right away. I went back through the drive thru and informed them that they gave me the wrong item. She told me that they don't have a 10 piece potato poppers. I told her that I can't eat cherry poppers and she said that's what I ordered. She said they don't have the 10 piece potato poppers and that's why she gave me the cherry poppers. I asked for 3 - 5 piece potato poppers and she told me I'd have to pay for them. I don't understand having to pay for something I didn't order. Her mistake so I shouldn't have to pay. She was rude to me the whole time. Acting insulted that I would question her about my order. The young man that usually runs the drive thru window does a great job but because of this girls attitude and doing a poor job I'm not sure I'll come back. I'm pretty disappointed and my wallet is empty. Need to fire that girl. This was in Bluffton Indiana
Rude workers and tough chicken
I joined the program where I get a weekly coupon from KFC. The first time was for an 8 pc meal - they were out of white meat. Then I tried using the 3 pc meal coupon - they were out of dark meat. Today I tried using the coupon to get 2 pot pies for $7 but they only had one. I would say that at least 80% of the time they do not have something we are trying to order and if they do have it, you have to pull forward and wait for it.
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