The Bluffton subway passed out little duckies attached to a paper at the street fair parade. The paper read: “bring this duckie into the Bluffton subway for a free cookie”. My kids loved this idea. Held onto those ducks for two weeks until we finally made it into subway. I ordered two subs online (even though no purchase was really necessary) and waited in line for our cookies. The employee was annoyed with us and said she would not give us cookies because the papers weren’t attached. Of course my kids had played with these ducks and the paper fell off and I threw them away because the paper just said “bring the duck”. So my kids got no cookies and Subway was dishonest in honoring what they said they would do. Talked to the manager who was also annoyed at me and told me people were being dishonest so that’s the rule, but we were not. She said she didn’t realize it was written that way on the paper, and I could come back in for my cookies. It wasn’t about the cookies. It’s about a business honoring their customers by keeping their word, and making up for it if they made a mistake.
Also: I asked my sandwiches be cut into 4th and only one side of the sub was cut so I had to tear them apart for my kids which is a hot mess.
Atmosphere: 3
Food: 3
Service: 1
Mark Thornburgh
I get the breadless bowls 3 times now they forget items that I pick and put it in a bowl. I use the app and pick it up. Getting tired of this happens again. I'm going to have to do something.
Atmosphere: 5
Food: 5
Service: 1
Yo Father
Mean about my sandwich
T M
Had a coupon, was over charged $1 for something I didn't order.
Food: 3
Service: 1
Justin Grube
Some of the staff don't seem very happy. I do not like the new flat bread replacement. Expensive without mail coupons. I'll be back.
Atmosphere: 4
Food: 4
Service: 3
Abby Fulton
The three employees that were working Friday evening (2/16) were very efficient and friendly! We had four foot longs and they were all made well in less than 5 minutes. Great job guys!
Atmosphere: 5
Food: 5
Service: 5
Craig B (Bert)
We love Subway. Decent nutrition that tastes great. They were slammed when we got there and we had to wait - which I understand, but consistency between sandwich builds was wildly different between which employee was building your sandwich. We'll be back because we love the sandwiches.
Atmosphere: 4
Food: 5
Service: 3
Craig Baumgartner
We love Subway. Decent nutrition that tastes great. They were slammed when we got there and we had to wait - which I understand, but consistency between sandwich builds was wildly different between which employee was building your sandwich. We'll be back because we love the sandwiches.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cold Cut Combo, Veggie Delite, Pickleball Club
Michael Donahoe
Behind the counter was tidy I eat at different subways alot and it is cleaner than most.
Atmosphere: 5
Food: 5
Service: 4
Doris Brickley
The people was working today was rude. The tomato was frozen. We got 3 subs big boss black first ham and cold cut combo and 2 bags of chips.
Food is usually good. Service could use improving. Several times in the past month when I have stopped in to get a sub I have to wait on 3 to 7 online orders to be made before I get helped. How is this fair to me to make me wait while you make their subs. I do not order online anywhere because I don't want my credit card number and information out there. I guess I will have to either get used to playing second fiddle to the online orders or go elsewhere.
Atmosphere: 3
Food: 4
Service: 2
Voice in the wilderness.
The reason I’m giving a one star review is because while the staff is friendly and overall atmosphere was great they don’t practice Good food sanitation. I came in on 11/28/22 and ordered a chicken sub and after eating it I got very sick!! I believe it was a case of mild salmonella and was sick for around 24 hours. Because of this I can’t trust the restaurant to keep their food clean and employees to wash their hands! Very embarrassing!
Atmosphere: 5
Food: 1
Service: 5
Rose Bywater
Too,expensive for the pathetic sandwich
Atmosphere: 1
Food: 1
Service: 1
Mike Humphrey
Food was good but when I got my sandwich got it home. It wasn't even cut in half and it was completely open and looked like it was just thrown together and wrapped up.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Cold Cut Combo
Brandon Pyne
Its a sandwich you make and watch what is there to mess up...
The Bluffton subway passed out little duckies attached to a paper at the street fair parade. The paper read: “bring this duckie into the Bluffton subway for a free cookie”. My kids loved this idea. Held onto those ducks for two weeks until we finally made it into subway. I ordered two subs online (even though no purchase was really necessary) and waited in line for our cookies. The employee was annoyed with us and said she would not give us cookies because the papers weren’t attached. Of course my kids had played with these ducks and the paper fell off and I threw them away because the paper just said “bring the duck”. So my kids got no cookies and Subway was dishonest in honoring what they said they would do. Talked to the manager who was also annoyed at me and told me people were being dishonest so that’s the rule, but we were not. She said she didn’t realize it was written that way on the paper, and I could come back in for my cookies. It wasn’t about the cookies. It’s about a business honoring their customers by keeping their word, and making up for it if they made a mistake.
Also: I asked my sandwiches be cut into 4th and only one side of the sub was cut so I had to tear them apart for my kids which is a hot mess.
Atmosphere: 3
Food: 3
Service: 1
I get the breadless bowls 3 times now they forget items that I pick and put it in a bowl. I use the app and pick it up. Getting tired of this happens again. I'm going to have to do something.
Atmosphere: 5
Food: 5
Service: 1
Mean about my sandwich
Had a coupon, was over charged $1 for something I didn't order.
Food: 3
Service: 1
Some of the staff don't seem very happy. I do not like the new flat bread replacement. Expensive without mail coupons. I'll be back.
Atmosphere: 4
Food: 4
Service: 3
The three employees that were working Friday evening (2/16) were very efficient and friendly! We had four foot longs and they were all made well in less than 5 minutes. Great job guys!
Atmosphere: 5
Food: 5
Service: 5
We love Subway. Decent nutrition that tastes great. They were slammed when we got there and we had to wait - which I understand, but consistency between sandwich builds was wildly different between which employee was building your sandwich. We'll be back because we love the sandwiches.
Atmosphere: 4
Food: 5
Service: 3
We love Subway. Decent nutrition that tastes great. They were slammed when we got there and we had to wait - which I understand, but consistency between sandwich builds was wildly different between which employee was building your sandwich. We'll be back because we love the sandwiches.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Cold Cut Combo, Veggie Delite, Pickleball Club
Behind the counter was tidy I eat at different subways alot and it is cleaner than most.
Atmosphere: 5
Food: 5
Service: 4
The people was working today was rude. The tomato was frozen. We got 3 subs big boss black first ham and cold cut combo and 2 bags of chips.
Atmosphere: 1
Food: 1
Recommended dishes: Lay’S Classic
Restaurantji Recommends
Food is usually good. Service could use improving. Several times in the past month when I have stopped in to get a sub I have to wait on 3 to 7 online orders to be made before I get helped. How is this fair to me to make me wait while you make their subs. I do not order online anywhere because I don't want my credit card number and information out there. I guess I will have to either get used to playing second fiddle to the online orders or go elsewhere.
Atmosphere: 3
Food: 4
Service: 2
The reason I’m giving a one star review is because while the staff is friendly and overall atmosphere was great they don’t practice Good food sanitation. I came in on 11/28/22 and ordered a chicken sub and after eating it I got very sick!! I believe it was a case of mild salmonella and was sick for around 24 hours. Because of this I can’t trust the restaurant to keep their food clean and employees to wash their hands! Very embarrassing!
Atmosphere: 5
Food: 1
Service: 5
Too,expensive for the pathetic sandwich
Atmosphere: 1
Food: 1
Service: 1
Food was good but when I got my sandwich got it home. It wasn't even cut in half and it was completely open and looked like it was just thrown together and wrapped up.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Cold Cut Combo
Its a sandwich you make and watch what is there to mess up...
Atmosphere: 5
Food: 5
Service: 5
Loading...