Had to be refunded after waiting for our order for over 30 minutes, despite there only being a few people in the entire store. I feel bad for the workers here because the GM is clearly incompetent. They were "out" of swiss cheese but didn't mention it when several people ordered items with swiss, and were instead subbing in american and hoping people wouldn't care. Drink machine was out of most sodas. Just awful all around, please don't go here.
Kim Trial
Had to wait at the speaker for a good 5, 6 minutes. The lady Was grumpy,,((, up date. ! Got more people working there. , food is great now.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Flame Grilled Beef
Andrey Pikalov
Waiting with no line 15 minutes inside, they ignoring me only serves drive true, when I place order wait about 20 minutes for my sandwich. Staff is swerving between each other badly . Next time just go to McDonald’s
Atmosphere: 1
Food: 4
Service: 1
Pamelia Downey
10 minutes in drive thru from time i pulled in. Very slow
Food: 4
Service: 1
Leah Ann Richardson
Need More employees! The ones they have working are around 60. Scraggly hair, I tried to tell the person who finally took my order, I just want an original chicken sandwich. Asked her if the food service worker would cut it in half. She could not find the button and said I'll just have to tell her to cut in half. I said don't worry about it. She said No, the buttons for cut in half is not on there anymore. I went in and ordered to go. The lady in front of me was aggravated for waiting. Then after lady took order, she said we're out of zesty sauce? The lady with purple hair, not in a hair net and hanging over visor said no. The lady who took my order said when will we have it? The food preparer said probably a month from now. They workers were ALL MISRABLE. Almost can't blame them because there was only 3 employees working
Atmosphere: 1
Food: 3
Service: 1
brieanne henley
Close this location down. I’ve given them so many chances to get a single DD order correct over several months and the final straw was having them say everything in my order was out, tell me to cancel my order, and then being forced to do that even tho by that time I was told to it was too late to get a full refund. So I essentially paid like $20 in fees for literally nothing. And you can read other reviews and know I’m not the only one who’s had this problem and so many other problems that it seems they just need to start from scratch from this location.
Atmosphere: 1
Food: 1
Service: 1
Larry Taylor
I ordered through the app to pick up food tonight. The app deleted the edit I had done to my burger so when I pulled up I asked them to make sure my order was still correct. As I assumed it would have been wrong. The girl working the drive thru asked me to give her a few minutes and made me fresh food and it was the best bk I’ve had in a long long time. I really appreciate what she did and how she handled my order and hope bk recognizes her for being a valuable team member. Thank you drive thru girl😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries, Onion Rings
Bea Buonicore (Bobby)
Very small, clean, but no bathroom to wash hands or anything. If there was, we couldn't find it.
Atmosphere: 3
Food: 4
Service: 3
Melissa Berumen
Horrible customer service. Spent over $100 on the app which they don't update with sold out items yet can't refund said items either and refuse to help you get the refund.
Atmosphere: 1
Service: 1
Z W
10min wait in line, that’s after I change my meal to something that supposed to take three minutes
Took approx 20 min total time in drive thru. Waited 5 just for speaker take order then 15 in line.
Food: 4
Service: 1
Recommended dishes: French Fries, Sandwich
blake misch
Took 30 mins to get my food in the drive thru. Food was typical.
Food: 5
Service: 2
Recommended dishes: Sandwich
Sharlene Gilliana
Don't know how they stay in business. Yesterday 5 minutes waiting nobody answer the drive through. Today 25 minutes in drive through. The staff complaining no idea why the cars in front of me were all angry..
Atmosphere: 1
Food: 4
Service: 1
Alex Alfaro
Manager terrible service
Atmosphere: 1
Food: 1
Service: 1
Tara Steepleton
This location is the best Burger King quality wise around Porter and Lake County. The customer service just depends who's working when you order. They are usually very very very nice and attentive and have never messed up an order of mine so far. I highly recommend this location!
Kid-friendliness: They offer kid's meals and have a play place at certain locations.
Wheelchair accessibility: Can roll on in without needing to work your way over a curb.
Had to be refunded after waiting for our order for over 30 minutes, despite there only being a few people in the entire store. I feel bad for the workers here because the GM is clearly incompetent. They were "out" of swiss cheese but didn't mention it when several people ordered items with swiss, and were instead subbing in american and hoping people wouldn't care. Drink machine was out of most sodas. Just awful all around, please don't go here.
Had to wait at the speaker for a good 5, 6 minutes. The lady Was grumpy,,((, up date. ! Got more people working there. , food is great now.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Flame Grilled Beef
Waiting with no line 15 minutes inside, they ignoring me only serves drive true, when I place order wait about 20 minutes for my sandwich. Staff is swerving between each other badly . Next time just go to McDonald’s
Atmosphere: 1
Food: 4
Service: 1
10 minutes in drive thru from time i pulled in. Very slow
Food: 4
Service: 1
Need More employees! The ones they have working are around 60. Scraggly hair, I tried to tell the person who finally took my order, I just want an original chicken sandwich. Asked her if the food service worker would cut it in half. She could not find the button and said I'll just have to tell her to cut in half. I said don't worry about it. She said No, the buttons for cut in half is not on there anymore. I went in and ordered to go. The lady in front of me was aggravated for waiting. Then after lady took order, she said we're out of zesty sauce? The lady with purple hair, not in a hair net and hanging over visor said no. The lady who took my order said when will we have it? The food preparer said probably a month from now. They workers were ALL MISRABLE. Almost can't blame them because there was only 3 employees working
Atmosphere: 1
Food: 3
Service: 1
Close this location down. I’ve given them so many chances to get a single DD order correct over several months and the final straw was having them say everything in my order was out, tell me to cancel my order, and then being forced to do that even tho by that time I was told to it was too late to get a full refund. So I essentially paid like $20 in fees for literally nothing. And you can read other reviews and know I’m not the only one who’s had this problem and so many other problems that it seems they just need to start from scratch from this location.
Atmosphere: 1
Food: 1
Service: 1
I ordered through the app to pick up food tonight. The app deleted the edit I had done to my burger so when I pulled up I asked them to make sure my order was still correct. As I assumed it would have been wrong. The girl working the drive thru asked me to give her a few minutes and made me fresh food and it was the best bk I’ve had in a long long time. I really appreciate what she did and how she handled my order and hope bk recognizes her for being a valuable team member. Thank you drive thru girl😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries, Onion Rings
Very small, clean, but no bathroom to wash hands or anything. If there was, we couldn't find it.
Atmosphere: 3
Food: 4
Service: 3
Horrible customer service. Spent over $100 on the app which they don't update with sold out items yet can't refund said items either and refuse to help you get the refund.
Atmosphere: 1
Service: 1
10min wait in line, that’s after I change my meal to something that supposed to take three minutes
Service: 3
Restaurantji Recommends
Took approx 20 min total time in drive thru. Waited 5 just for speaker take order then 15 in line.
Food: 4
Service: 1
Recommended dishes: French Fries, Sandwich
Took 30 mins to get my food in the drive thru. Food was typical.
Food: 5
Service: 2
Recommended dishes: Sandwich
Don't know how they stay in business. Yesterday 5 minutes waiting nobody answer the drive through. Today 25 minutes in drive through. The staff complaining no idea why the cars in front of me were all angry..
Atmosphere: 1
Food: 4
Service: 1
Manager terrible service
Atmosphere: 1
Food: 1
Service: 1
This location is the best Burger King quality wise around Porter and Lake County. The customer service just depends who's working when you order. They are usually very very very nice and attentive and have never messed up an order of mine so far. I highly recommend this location!
Kid-friendliness: They offer kid's meals and have a play place at certain locations.
Wheelchair accessibility: Can roll on in without needing to work your way over a curb.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Cheeseburger, French Fries, Sandwich, Mozzarella Sticks, Whopper Jr, Onion Rings, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Classic Wrap Spicy Wrap Honey Mustard Wrap
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