Hit the drive-thru on the way back to Chicago and Adam was our host. 12/10. He was so fricking nice, he was professional and didn’t try and rush you out the way. It’s the employees that make you want to go back to a place and Adam’s definitely that person! Keep being awesome!
Atmosphere: 5
Food: 5
Service: 5
Victoria Hoobyar
What’s the point of having us pull up to wait on food if you’re going to give us cold fries and a dried out old chicken sandwich with brown lettuce? Literally had to throw out $35 worth of food.
Atmosphere: 1
Food: 1
Service: 1
Ashley Schiyer
I went through the drive thru and ordered a double stack biggie bag PLAIN with only the Drink a large diet coke. They charged me for the whole meal being large and not just the drink. When I pulled up to the window, I explained I only wanted the drink large, not the whole meal. As the lady was changing the order, she was shaking her head like I was the problem. Then, she asked me to pull up and they will bring out my food. When the person who ran my food approached my vehicle, they looked like they couldn't be bothered. They didn't greet me or anything. I get all the way back home and open my sandwich and see that the sandwich was NOT plain like I had ordered. It had ketchup, mustard, onion and pickle. I have had SO many experiences like this one where my order was wrong and haven't complained. I've approached my boiling point. The ONLY thing that was right was that I didn't want sauce and there was no sauce in the bag. Honestly, your job is to LISTEN and make sure my order is correct. There were no other cars in the line either. It wasn't terribly busy. Also, there was NO receipt in the bag. If you're going to constantly screw up orders, at least put a receipt in the bag so I can see if the order was even put in the right way. At this point, I'm guessing it was the order taker AND sandwich maker (since I dont have a receipt to tell me otherwise). Until you do better, I won't be coming back.
Atmosphere: 1
Food: 1
Service: 1
Jacob Pearson
Went here a little late at night, i was tired and kept messing up my own order by not asking for stuff that i meant to ask for like no ice in the drink and no sauce on the burger. Leah, the worker at the window, went above and beyond to make sure everything was right after i realized my mistakes. They were very polite and understanding the entire time, thank you so much to Leah if they happen to read this.
Atmosphere: 5
Food: 5
Service: 5
Timoya Bryant
This Wendy’s is not it. I have been here a couple times and each time it has been problem after problem. First time with disrespect and high discrimination, and the second time I couldn’t even get my change back. If I could give 0 stars I would
Food: 2
Sara Patrick
Horribly slow and clueless workers.
Atmosphere: 1
Food: 2
Service: 1
Kis
Friendly staff
Rachel Thomashow
There system was down and it took 5 minutes just to order in the drive through and over another 4 minutes to get our food. My friend order a minute maid and she got a water.
This is unacceptable 😡
Atmosphere: 1
Food: 3
Service: 1
Elias Martinez
Short staffed the employees said . Waited about 10 minutes and never took my order. So I left.
Food was good, I was helped by a very kind worker named Jenny!
Atmosphere: 5
Food: 5
Service: 5
Brandi Holt
The 24 yr old dude wearing a training bra and his ginger orange hair in a ponytail wanted to lecture me about pulling up to “his drive thru window” instead of getting me the 1 whole entire sandwich that wasn’t in my order not to mention serving ice cold French fries. Then refused me service bc I refused to listen to why I can’t by pass the speaker (nobody else was in line) and come straight the the window. Gtfo. So they refunded me my $6 ($5 and 35 nickels) in cash…the original order was paid for by credit card 😂 good luck getting your drawer to balance. #thisgensucks
Atmosphere: 1
Food: 1
Service: 1
Kama Aquino
Been to the the drive through 2 times. Both times I waited a long time. They are always out of different drinks. The food wasn't that good, as other Wendy's. Maybe they are short staffed.
Food: 2
Service: 1
Cesar Castanedo
Terrible service. Waited for an hour for a biggie bag
Atmosphere: 1
Food: 5
Service: 1
Jai Ware
It sucks. I can't do zero stars. It's crazy how you wouldn't tell me that it's gonna be 5 to 10 minutes before my order before you put it through and then I'm gonna tell me that I have to get a refund through the customer care order and then they're only open for Monday through Friday And it's Sunday this is crazy. Work. DoorDash said they're going to try to get a refund for me but why should DoorDash have to do that when I paid Wendy's? I will be calling Monday and I am pissed off.
Quick service and respectful employees
Atmosphere: 5
Food: 5
Service: 5
Hit the drive-thru on the way back to Chicago and Adam was our host. 12/10. He was so fricking nice, he was professional and didn’t try and rush you out the way. It’s the employees that make you want to go back to a place and Adam’s definitely that person! Keep being awesome!
Atmosphere: 5
Food: 5
Service: 5
What’s the point of having us pull up to wait on food if you’re going to give us cold fries and a dried out old chicken sandwich with brown lettuce? Literally had to throw out $35 worth of food.
Atmosphere: 1
Food: 1
Service: 1
I went through the drive thru and ordered a double stack biggie bag PLAIN with only the Drink a large diet coke. They charged me for the whole meal being large and not just the drink. When I pulled up to the window, I explained I only wanted the drink large, not the whole meal. As the lady was changing the order, she was shaking her head like I was the problem. Then, she asked me to pull up and they will bring out my food. When the person who ran my food approached my vehicle, they looked like they couldn't be bothered. They didn't greet me or anything. I get all the way back home and open my sandwich and see that the sandwich was NOT plain like I had ordered. It had ketchup, mustard, onion and pickle. I have had SO many experiences like this one where my order was wrong and haven't complained. I've approached my boiling point. The ONLY thing that was right was that I didn't want sauce and there was no sauce in the bag. Honestly, your job is to LISTEN and make sure my order is correct. There were no other cars in the line either. It wasn't terribly busy. Also, there was NO receipt in the bag. If you're going to constantly screw up orders, at least put a receipt in the bag so I can see if the order was even put in the right way. At this point, I'm guessing it was the order taker AND sandwich maker (since I dont have a receipt to tell me otherwise). Until you do better, I won't be coming back.
Atmosphere: 1
Food: 1
Service: 1
Went here a little late at night, i was tired and kept messing up my own order by not asking for stuff that i meant to ask for like no ice in the drink and no sauce on the burger. Leah, the worker at the window, went above and beyond to make sure everything was right after i realized my mistakes. They were very polite and understanding the entire time, thank you so much to Leah if they happen to read this.
Atmosphere: 5
Food: 5
Service: 5
This Wendy’s is not it. I have been here a couple times and each time it has been problem after problem. First time with disrespect and high discrimination, and the second time I couldn’t even get my change back. If I could give 0 stars I would
Food: 2
Horribly slow and clueless workers.
Atmosphere: 1
Food: 2
Service: 1
Friendly staff
There system was down and it took 5 minutes just to order in the drive through and over another 4 minutes to get our food. My friend order a minute maid and she got a water.
This is unacceptable 😡
Atmosphere: 1
Food: 3
Service: 1
Short staffed the employees said . Waited about 10 minutes and never took my order. So I left.
Restaurantji Recommends
Food was good, I was helped by a very kind worker named Jenny!
Atmosphere: 5
Food: 5
Service: 5
The 24 yr old dude wearing a training bra and his ginger orange hair in a ponytail wanted to lecture me about pulling up to “his drive thru window” instead of getting me the 1 whole entire sandwich that wasn’t in my order not to mention serving ice cold French fries. Then refused me service bc I refused to listen to why I can’t by pass the speaker (nobody else was in line) and come straight the the window. Gtfo. So they refunded me my $6 ($5 and 35 nickels) in cash…the original order was paid for by credit card 😂 good luck getting your drawer to balance. #thisgensucks
Atmosphere: 1
Food: 1
Service: 1
Been to the the drive through 2 times.
Both times I waited a long time. They are always out of different drinks. The food wasn't that good, as other Wendy's. Maybe they are short staffed.
Food: 2
Service: 1
Terrible service. Waited for an hour for a biggie bag
Atmosphere: 1
Food: 5
Service: 1
It sucks. I can't do zero stars. It's crazy how you wouldn't tell me that it's gonna be 5 to 10 minutes before my order before you put it through and then I'm gonna tell me that I have to get a refund through the customer care order and then they're only open for Monday through Friday And it's Sunday this is crazy. Work. DoorDash said they're going to try to get a refund for me but why should DoorDash have to do that when I paid Wendy's? I will be calling Monday and I am pissed off.
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