Food was great. But the customer service was out of this world. I don’t recall the girls name but she was working at 8:41pm. Very nice and even offered a pup cup for my dog.
Atmosphere: 5
Food: 4
Service: 5
Linda Francke
Great food pricey
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Salad, Soup and Sandwich
Shayna Addison
This place is good
John Dutton
Good sandwichs great soups!!
Atmosphere: 5
Food: 5
Service: 5
Donna Alexander
I have made the decision not to return because the prices are excessively high and the quality of the food was disappointing overall.
Atmosphere: 3
Food: 1
Service: 3
K. Elizabeth Arvin
Ordered DoorDash and on their website, it says baguette half or hole so we clicked half and end up getting a half a salad then the baguette was torn and just thrown in the bag and was not placed in anything covering it. DoorDash was fine but the way Panera packaged the delivery didn’t give the correct dressing for one of the salads and did not give us a whole salad with a half baguette.
Food: 2
Service: 1
Sophia Kean
This was the worst experience I have ever had at a Panera, I order a spinach and bacon soufflé on the iPad where it says that they were available, then the employee says they are out and to order something else and I’m like ok so I take a look and order a ham and cheese croissant but they are out of croissants. A bread place is out of croissants. Then my mother says it’s cause it’s almost lunch time and then the worker says that it is lunch time, and so I’m like ok well can I order something off of the lunch menu then, I order a simple grilled cheese and chicken noodle soup, it takes them around 20 minutes to make my meal, I don’t know what the deal was, I don’t know if it was cause of the prehistoric workers or what, but the new albany Panera is 1000x better than whatever you wanna call this place.
Atmosphere: 1
Food: 1
Service: 1
Ruth Brown
They stay busy so you have to be patient to get your order. But the lady who take your orders very nice.
Atmosphere: 5
Food: 5
Service: 5
Sam Robinson
We used to eat here a lot and the food was always good! I’m not even sure if there’s a need to explain any further but food has gone way down hill! My 2 year old wouldn’t even eat his food and he eats everything. Do better!
Food: 1
Kristen Harbold
I am very disappointed with my salad. I got one for my husband and one for me. Same salad. My husband's was all green mine was all iceberg and the lighter part in the middle. I've gone here other times and it was great but never to go, and I'm not sure I'll go again unless my husband suggests it.
I've ordered a smoothie from this store multiple times and multiple times I get juice. It's runny, thin, and disappointing
Becky Eggleston
Floors was horrible, food & trash on just about every table inside . Wife & I took our food outside due to this. Been a long time since I've seen a restaurant lobby this trashed. Employees stand around talking & laughing. Only 3 couples inside at the time. This is my last visit at that location for sure .
Jclaker24
bad location located in the back of the lot slow drive thru was annoyed that i was using the drink club pass
Jen R
Delivery is my only complaint. The DoorDash service is no longer reliable. This is the second order I have placed with a restaurant That uses DoorDash and the delivery time kept pushing out. I get 5-10 minutes off due to traffic. But 30 minutes later than the restaurant estimate is too much. I may have to just stop ordering delivery.
barry cathcart
Asked if they had the soup I wanted and they said most definitely yes. Pick up order and said they out of soup. They gave it to all th to go people. I was in the store.
Food was great. But the customer service was out of this world. I don’t recall the girls name but she was working at 8:41pm. Very nice and even offered a pup cup for my dog.
Atmosphere: 5
Food: 4
Service: 5
Great food pricey
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Salad, Soup and Sandwich
This place is good
Good sandwichs great soups!!
Atmosphere: 5
Food: 5
Service: 5
I have made the decision not to return because the prices are excessively high and the quality of the food was disappointing overall.
Atmosphere: 3
Food: 1
Service: 3
Ordered DoorDash and on their website, it says baguette half or hole so we clicked half and end up getting a half a salad then the baguette was torn and just thrown in the bag and was not placed in anything covering it. DoorDash was fine but the way Panera packaged the delivery didn’t give the correct dressing for one of the salads and did not give us a whole salad with a half baguette.
Food: 2
Service: 1
This was the worst experience I have ever had at a Panera, I order a spinach and bacon soufflé on the iPad where it says that they were available, then the employee says they are out and to order something else and I’m like ok so I take a look and order a ham and cheese croissant but they are out of croissants. A bread place is out of croissants. Then my mother says it’s cause it’s almost lunch time and then the worker says that it is lunch time, and so I’m like ok well can I order something off of the lunch menu then, I order a simple grilled cheese and chicken noodle soup, it takes them around 20 minutes to make my meal, I don’t know what the deal was, I don’t know if it was cause of the prehistoric workers or what, but the new albany Panera is 1000x better than whatever you wanna call this place.
Atmosphere: 1
Food: 1
Service: 1
They stay busy so you have to be patient to get your order. But the lady who take your orders very nice.
Atmosphere: 5
Food: 5
Service: 5
We used to eat here a lot and the food was always good! I’m not even sure if there’s a need to explain any further but food has gone way down hill! My 2 year old wouldn’t even eat his food and he eats everything. Do better!
Food: 1
I am very disappointed with my salad. I got one for my husband and one for me. Same salad. My husband's was all green mine was all iceberg and the lighter part in the middle. I've gone here other times and it was great but never to go, and I'm not sure I'll go again unless my husband suggests it.
Restaurantji Recommends
I've ordered a smoothie from this store multiple times and multiple times I get juice. It's runny, thin, and disappointing
Floors was horrible, food & trash on just about every table inside . Wife & I took our food outside due to this. Been a long time since I've seen a restaurant lobby this trashed. Employees stand around talking & laughing. Only 3 couples inside at the time. This is my last visit at that location for sure .
bad location located in the back of the lot slow drive thru was annoyed that i was using the drink club pass
Delivery is my only complaint. The DoorDash service is no longer reliable. This is the second order I have placed with a restaurant That uses DoorDash and the delivery time kept pushing out. I get 5-10 minutes off due to traffic. But 30 minutes later than the restaurant estimate is too much. I may have to just stop ordering delivery.
Asked if they had the soup I wanted and they said most definitely yes. Pick up order and said they out of soup. They gave it to all th to go people. I was in the store.
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