I recently placed an order for a Baja rotisserie and a steak sandwich, requesting extra toppings for both items, for which I paid in full. As I work the third shift and have just completed my studies, I was looking forward to enjoying this meal. My prior experience with the establishment on Route 46 was exceptional; however, my experience today was disappointing. Instead of the expected sandwiches, I received vegetarian options.
Upon contacting the manager regarding this issue, I was informed that I would need to return the incorrect sandwiches. Unfortunately, as I reside out of town and work during late hours, this is not feasible. I remained courteous during the conversation; however, I found the manager's tone to be unhelpful. I indicated that I would consider leaving a negative review and contacting corporate, which I now feel compelled to do.
It is disheartening to observe how some larger chains may disregard customer concerns. I took care to express my appreciation by leaving a positive note on the receipt and providing a tip both online and in-person. I believe that mutual respect is essential in customer service interactions, and I encourage the manager to enhance her approach when dealing with polite customers. While I could have chosen to respond with frustration, I opted for a more constructive dialogue.
In conclusion, I wish to emphasize the importance of verifying food orders, particularly when specific requests are made. Thank you for your attention to this matter.
I just got there before closing food serve by sheran was amazing i personally recommend this place
Atmosphere: 5
Food: 5
Service: 5
raman Laha
I just got 10 minutes before closing but the sheran treat us very well and served good food keep it up sheran
Atmosphere: 5
Food: 5
Service: 5
Randy Strahl
They didn't put cheese on my Philly steak sub plus missing some vegetables on it. Won't go back
Atmosphere: 4
Food: 4
Service: 4
Josie Laguerre
I pull up to the drive thru just for a large drink and someone came on the speaker saying it’s a 15mins wait??and when i find it ridiculous and went inside to order there’s no one in line or waiting?
Atmosphere: 1
Food: 4
Service: 1
Michael May
Did a online order and said was ready for pickup and was not and the working was rude whenever I asked if it was ready and then continue to take other customers orders instead of working on the online order. Will not be back after this issue.
Atmosphere: 4
Food: 3
Service: 1
Jho Sie
I pull up to the drive thru just for a large drink and someone came on the speaker saying it’s a 15mins wait😖😣and when i find it ridiculous and went inside to order there’s no one in line or waiting😳
Atmosphere: 1
Food: 4
Service: 1
Scott Roccia
Food was perfect! The person behind the counter was flawless, only downfall was they forgot my Churro ?.
Dillon Tunny
Very clean. A store employee greeted us as we walked in. Our order was correct and fresh. No napkins in the bag was the only complaint for our experience. Other than that, I would recommend this Subway to anyone wanting Subway.
Very clean. A store employee greeted us as we walked in. Our order was correct and fresh. No napkins in the bag was the only complaint for our experience. Other than that, I would recommend this Subway to anyone wanting Subway.
Parking: Plenty of space to park.
Atmosphere: 5
Food: 5
Service: 4
Rebecca Slate
The 2 people working tonight work together very well. Always friendly. I have never had an issue and trust me I eat there a lot. Probably 4 days week. It's on by way to work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo
Ashley Bruce
Walked into this establishment and the music was so loud, I couldn't hear the workers. I wanted a specific sandwich. (Which I was under the impression I can have my sandwich that I pay for the way i want it) the manager than started yelling at me over the music, saying the sandwiches changed like 2 years ago. Very rude. Subway didn't offer any compensation for the rude behavior we encountered. We will be going to Jimmy John's from now on,better sandwiches and they don't give you a hard time about what you want on your sandwich that you pay for. And not near as expensive! Do better subway! Your workers should never yell over music! Very unprofessional! DO BETTER!
Atmosphere: 1
Food: 1
Service: 1
Julian Rodríguez
Very badly. They don't serve you, they are just chatting with a laugh, if they serve you. They don't serve you well, they throw food at you. I DO NOT RECOMMEND IT, IT IS A BAD SUBWAY COLUMBUS INDIANA
Andrea Miller
Very quick, but they forgot napkins. I only saw one person in there at around 5 pm on a Thursday, so that's probably why. Very friendly girl.My brother worked here about 7 years ago, and it was short staffed. Still is it looks like it.
Parking: Parking is in the back. It's a tight road but enough room.
Kid-friendliness: Kids are welcome. Don't go actin' all crazy now, ya'all. Lol
I recently placed an order for a Baja rotisserie and a steak sandwich, requesting extra toppings for both items, for which I paid in full. As I work the third shift and have just completed my studies, I was looking forward to enjoying this meal. My prior experience with the establishment on Route 46 was exceptional; however, my experience today was disappointing. Instead of the expected sandwiches, I received vegetarian options.
Upon contacting the manager regarding this issue, I was informed that I would need to return the incorrect sandwiches. Unfortunately, as I reside out of town and work during late hours, this is not feasible. I remained courteous during the conversation; however, I found the manager's tone to be unhelpful. I indicated that I would consider leaving a negative review and contacting corporate, which I now feel compelled to do.
It is disheartening to observe how some larger chains may disregard customer concerns. I took care to express my appreciation by leaving a positive note on the receipt and providing a tip both online and in-person. I believe that mutual respect is essential in customer service interactions, and I encourage the manager to enhance her approach when dealing with polite customers. While I could have chosen to respond with frustration, I opted for a more constructive dialogue.
In conclusion, I wish to emphasize the importance of verifying food orders, particularly when specific requests are made. Thank you for your attention to this matter.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak & Cheese, Chocolate Chip Cookie, Cookies, Rotisserie-Style Chicken, Subway Club
I just got there before closing food serve by sheran was amazing i personally recommend this place
Atmosphere: 5
Food: 5
Service: 5
I just got 10 minutes before closing but the sheran treat us very well and served good food keep it up sheran
Atmosphere: 5
Food: 5
Service: 5
They didn't put cheese on my Philly steak sub plus missing some vegetables on it. Won't go back
Atmosphere: 4
Food: 4
Service: 4
I pull up to the drive thru just for a large drink and someone came on the speaker saying it’s a 15mins wait??and when i find it ridiculous and went inside to order there’s no one in line or waiting?
Atmosphere: 1
Food: 4
Service: 1
Did a online order and said was ready for pickup and was not and the working was rude whenever I asked if it was ready and then continue to take other customers orders instead of working on the online order. Will not be back after this issue.
Atmosphere: 4
Food: 3
Service: 1
I pull up to the drive thru just for a large drink and someone came on the speaker saying it’s a 15mins wait😖😣and when i find it ridiculous and went inside to order there’s no one in line or waiting😳
Atmosphere: 1
Food: 4
Service: 1
Food was perfect! The person behind the counter was flawless, only downfall was they forgot my Churro ?.
Very clean. A store employee greeted us as we walked in. Our order was correct and fresh. No napkins in the bag was the only complaint for our experience. Other than that, I would recommend this Subway to anyone wanting Subway.
Parking: Plenty of space to park.
Atmosphere: 5
Food: 5
Service: 4
Service was rude
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Very clean. A store employee greeted us as we walked in. Our order was correct and fresh. No napkins in the bag was the only complaint for our experience. Other than that, I would recommend this Subway to anyone wanting Subway.
Parking: Plenty of space to park.
Atmosphere: 5
Food: 5
Service: 4
The 2 people working tonight work together very well. Always friendly. I have never had an issue and trust me I eat there a lot. Probably 4 days week. It's on by way to work.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo
Walked into this establishment and the music was so loud, I couldn't hear the workers. I wanted a specific sandwich. (Which I was under the impression I can have my sandwich that I pay for the way i want it) the manager than started yelling at me over the music, saying the sandwiches changed like 2 years ago. Very rude. Subway didn't offer any compensation for the rude behavior we encountered. We will be going to Jimmy John's from now on,better sandwiches and they don't give you a hard time about what you want on your sandwich that you pay for. And not near as expensive! Do better subway! Your workers should never yell over music! Very unprofessional! DO BETTER!
Atmosphere: 1
Food: 1
Service: 1
Very badly. They don't serve you, they are just chatting with a laugh, if they serve you. They don't serve you well, they throw food at you. I DO NOT RECOMMEND IT, IT IS A BAD SUBWAY COLUMBUS INDIANA
Very quick, but they forgot napkins. I only saw one person in there at around 5 pm on a Thursday, so that's probably why. Very friendly girl.My brother worked here about 7 years ago, and it was short staffed. Still is it looks like it.
Parking: Parking is in the back. It's a tight road but enough room.
Kid-friendliness: Kids are welcome. Don't go actin' all crazy now, ya'all. Lol
Atmosphere: 5
Food: 5
Service: 4
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