The manager of the store and his staff went above and beyond to correct an issue caused by the long John Silvers app. The app had malfunctioned and seemed like our order didn’t go through, gave no indication that we were charged or that the order went in. We decided to get food somewhere else and a while later I got an email receipt from the order we thought had failed to go through. We tried to correct the issue via the app but there was no order history. Tried contacting the company for a refund and there was no way for us to get help at all. Nothing. The only option was to “leave feedback” which was just a 10 minute unpaid survey with no way to ask for help at the end. Waste of my time. We wound up having to go in to the restaurant to explain the situation and ask for help. The staff was so considerate and understanding and the manager did his best to try to contact his bosses to get this resolved. He went above and beyond to find a solution for us and we did leave with the problem solved. We really appreciate how helpful he and his staff was. Great people, all of them!
Every time we do eat here, the food is always really good. Our only issue has always been the app, which we’re not going to use again after this.
Thanks again for the help, guys!
Atmosphere: 5
Food: 5
Service: 5
Sipher “Sipher”
Had an issue with an order and the manager himself, (and older gentleman) helped resolve quickly. The crew were very kind and understanding. This location is great.
Atmosphere: 4
Food: 5
Service: 5
Ashley Lee
Food was good as always.. staff is awesome.. this is the best Long John's around.
Wheelchair accessibility: There is also a wheelchair ramp..
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hushpuppies, Fish & Chicken Meal
Mary Ann Poe
Good food, but it's greasy, but so are most other fast food places. Always made fresh to order. Nice workers, been there for a long time.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Waffle Fries, Fish and Shrimp Family Feast, 8pc Shrimp Meal, Hushpuppies, 2 Piece Fish Combo with French Fries Crab Cake Diet Pepsi, Fish & Chicken Meal
April Day
We went thru the drive thru. The service today was great! the 2 older men were very personable and in great spirits, gave our dog a doggie treat (we have a very large, friendly dog who loves sticking his head out the back window to meet folks). For the first time in a long time with going thru a drive thru anywhere, our order was not only correct but fresh and hot!
Food: 5
Service: 5
Recommended dishes: Coleslaw, 8pc Shrimp Meal, Hushpuppies, 2 Piece Fish Combo with French Fries Crab Cake Diet Pepsi, Fish & Chicken Meal, Tartar Sauce
The best Long John Silvers in Indiana!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hushpuppies
Food is always fresh. Friendly service
Atmosphere: 5
Food: 5
Service: 5
Girl at the drive thru was very nice and polite! Great attitude!!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Waffle Fries
The grilled salmon, rice & green beans was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corn, Coleslaw, Shrimp, Tartar Sauce, 15pc Hand-Battered Shrimp Share, 2 Chicken Combo
Great fish and chicken from here
Atmosphere: 5
Food: 5
Service: 5
The manager of the store and his staff went above and beyond to correct an issue caused by the long John Silvers app. The app had malfunctioned and seemed like our order didn’t go through, gave no indication that we were charged or that the order went in. We decided to get food somewhere else and a while later I got an email receipt from the order we thought had failed to go through. We tried to correct the issue via the app but there was no order history. Tried contacting the company for a refund and there was no way for us to get help at all. Nothing. The only option was to “leave feedback” which was just a 10 minute unpaid survey with no way to ask for help at the end. Waste of my time. We wound up having to go in to the restaurant to explain the situation and ask for help. The staff was so considerate and understanding and the manager did his best to try to contact his bosses to get this resolved. He went above and beyond to find a solution for us and we did leave with the problem solved. We really appreciate how helpful he and his staff was. Great people, all of them!
Every time we do eat here, the food is always really good. Our only issue has always been the app, which we’re not going to use again after this.
Thanks again for the help, guys!
Atmosphere: 5
Food: 5
Service: 5
Had an issue with an order and the manager himself, (and older gentleman) helped resolve quickly. The crew were very kind and understanding. This location is great.
Atmosphere: 4
Food: 5
Service: 5
Food was good as always.. staff is awesome.. this is the best Long John's around.
Wheelchair accessibility: There is also a wheelchair ramp..
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hushpuppies, Fish & Chicken Meal
Good food, but it's greasy, but so are most other fast food places. Always made fresh to order. Nice workers, been there for a long time.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Waffle Fries, Fish and Shrimp Family Feast, 8pc Shrimp Meal, Hushpuppies, 2 Piece Fish Combo with French Fries Crab Cake Diet Pepsi, Fish & Chicken Meal
We went thru the drive thru. The service today was great! the 2 older men were very personable and in great spirits, gave our dog a doggie treat (we have a very large, friendly dog who loves sticking his head out the back window to meet folks). For the first time in a long time with going thru a drive thru anywhere, our order was not only correct but fresh and hot!
Food: 5
Service: 5
Recommended dishes: Coleslaw, 8pc Shrimp Meal, Hushpuppies, 2 Piece Fish Combo with French Fries Crab Cake Diet Pepsi, Fish & Chicken Meal, Tartar Sauce
Restaurantji Recommends
Food is so yummy! Don't mind the wait at all because it is always fresh! Love the new waffle fries!
Kid-friendliness: My grandkids love the food!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Coleslaw, Hushpuppies, 2 Piece Fish Combo with French Fries Crab Cake Diet Pepsi, Tartar Sauce
Very good seafood and excellent service.
Atmosphere: 4
Food: 5
Service: 5
Everything was good. The only drawback was the fries. The way they pack them in a box . They are soggy when you get them home.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hush Puppies, Coleslaw Family
Awesome service. Friendly staff and Hot food! Thanks!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hush Puppies, 2 Piece Fish Combo with French Fries Crab Cake Diet Pepsi
Just a fast stop for something to eat easy in and out
Atmosphere: 4
Food: 4
Service: 4
Loading...