Coldstone used to be my favorite icecream place but the customer service here is terrible. Last week I placed a pickup order at 8 pm and it said it would be ready around 8:19pm. So when I get there I let them know I’m there and it’s not ready yet so I waited patiently knowing sometimes it’s not always ready exactly when they say. 15 minutes go by and I let them know i’m still waiting to remind them. they said 5 more minutes. Time keeps going by and they didn’t finish my order til 8:55. They are very unorganized and do not work together as a team. ZERO sense of urgency. I asked if I could get a refund or some coupons due to waiting forever and it being a pickup order to AVOID waiting. They said they couldn’t do anything and to call the next day when a manager would be there. So I called and the manager did completely understand and was in shock and she said she could send me some coupons over on email and I never received them. Everything here is a mess.
Sabrina Brown
VISITED 03/12/25 AROUND THE 3:00PM HOUR I AM AFRICAN AMERICAN AND WAS TREATED EXCEPTIONALLY WELL AT THIS LOCATION TODAY. THE PLACE WAS CLEAN THE MANAGER WHO NAME WAS CAROLYN TREATED ME WITH THE UPMOST RESPECT. SHE WAS INFORMATIVE ABOUT THE PRODUCT BEING THE FACT IT WAS MY FIRST TIME TRYING SCC. HONESTLY MY SECOND TIME, MY FIRST TIME WAS IN LINCOLN NEBRASKA BACK IN 2015 A CO WORKED LOVED CSC. SO SHE WAS VERY INFORMATIVE AND I LOVED THE FACT CSC HAS EXPANDED THEIR BRAND. THE CHOCOLATES (ALSO HAVE ALL KINDS OF BIG TAFFY APPLES, ICE CREAM CAKES, ICE CREAM TREATS) ARE DELICIOUS AND THE BUTTER FINGER ICE CREAM HAD PLENTY OF FLAVOR. A LITTLE PRICEY UNLIKE THE COMPETITION BR BUT STILL WAS TASTEFUL ALL THE SAME. LOTS OF FREE PARKING AND IT IS LOCATED IN A NEW AREA WITH A COUPLE RESTAURANTS/BARS AND A NEW HEALTH FACILITY THAT IS APART OF NORTH SHORE HOSPITALS.
kelley Hardy
I’ve noticed that the employees will greet Caucasian customers but not African American customers. I’ve witnessed this behavior twice!!!! This is why I’m here!!!! I walked in, there were 3 employees in the store, no customers. I stood there, no one would look up at me or acknowledge that I walked in. Eventually I said HELLO the young man looked at me and said nothing, the others said nothing!! After he looked around another employee walked from the back, he turned his back to me and whispered something to her then said…. Can I help you? I said NO and walked out!! This is ridiculous!!! I love the ice cream but I’m done!!! I’m appalled!!
Chiva Guzman
3rd time in 2 weeks I've been here and the kids here don't even acknowledge a customer standing in front of them .This visit 12 minutes with no other customers inside and I was finally asked if I needed something. There needs to be a manager onsite babysitting these kids. It's ridiculous!
Atmosphere: 2
Food: 4
Service: 1
anthony johnson
Everything was phenomenal everything was Super Fresh the ice cream was super creamy they turn the music down for my autistic daughter the service was great they were very friendly we will be back soon
joe b (spiderman1824)
The icecream was perfect timly delieverd and exactly what i orderd would get it again happly
Wheelchair accessibility: No handy capped doors
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Devotion
Matt
Great service
Atmosphere: 5
Food: 5
Service: 5
Maureen Cohs
Dietary restrictions: Dairy free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Cup Perfection
Adalina Young
Owner is a d1ck. He has no respect for anyone and thinks he’s high on the “list”. The service was and always is slow. The workers clearly don’t want to be there, and the ice cream is melted by the time they give you your ice cream. Overall I wouldn’t comeback. Save your money instead of giving it to this low life.
Atmosphere: 1
Food: 1
Service: 1
Adriane Adkins
I can not believe the experience I had ordering from this location. I ordered a minion cake for my daughter’s birthday today, my husband went to pick it up and brought it home for the party. We get ready to take the cake out and the cake wasn’t even done. It was a plan white cake with sprinkles no design no nothing. I call the tell me to bring it back. No one apologized! Offered anything for my inconvenience, and I asked for a bigger cake, they just looked and said no! They don’t have any cakes! You seriously made me leave my daughter’s party and you can even act like you care! That is insane.
Only ice cream joint that I know of that doesn’t know how to make a chocolate malt shake. If you don’t know ask.
Alexis Pruitt
I love stopping here after days of travel. It's a celebratory marker for me that I only have a few hours left in my journey home. The ice cream is magnificently mixed to my expectations with very robust flavors.
Atmosphere: 5
Food: 5
Service: 5
Heather Trouche
Slow service
Service: 1
Bert Erickson
Worst cold stone by far. If your a dasher and on a time schedule stay away from this place. They will not work on the online orders when there is people in the store because they feel that in store customers are better than their online orders
Coldstone used to be my favorite icecream place but the customer service here is terrible. Last week I placed a pickup order at 8 pm and it said it would be ready around 8:19pm. So when I get there I let them know I’m there and it’s not ready yet so I waited patiently knowing sometimes it’s not always ready exactly when they say. 15 minutes go by and I let them know i’m still waiting to remind them. they said 5 more minutes. Time keeps going by and they didn’t finish my order til 8:55. They are very unorganized and do not work together as a team. ZERO sense of urgency. I asked if I could get a refund or some coupons due to waiting forever and it being a pickup order to AVOID waiting. They said they couldn’t do anything and to call the next day when a manager would be there. So I called and the manager did completely understand and was in shock and she said she could send me some coupons over on email and I never received them. Everything here is a mess.
VISITED 03/12/25
AROUND THE 3:00PM HOUR
I AM AFRICAN AMERICAN AND WAS TREATED EXCEPTIONALLY WELL AT THIS LOCATION TODAY.
THE PLACE WAS CLEAN THE MANAGER WHO NAME WAS CAROLYN TREATED ME WITH THE UPMOST RESPECT. SHE WAS INFORMATIVE ABOUT THE PRODUCT BEING THE FACT IT WAS MY FIRST TIME TRYING SCC. HONESTLY MY SECOND TIME, MY FIRST TIME WAS IN LINCOLN NEBRASKA BACK IN 2015 A CO WORKED LOVED CSC. SO SHE WAS VERY INFORMATIVE AND I LOVED THE FACT CSC HAS EXPANDED THEIR BRAND. THE CHOCOLATES (ALSO HAVE ALL KINDS OF BIG TAFFY APPLES, ICE CREAM CAKES, ICE CREAM TREATS) ARE DELICIOUS AND THE BUTTER FINGER ICE CREAM HAD PLENTY OF FLAVOR. A LITTLE PRICEY UNLIKE THE COMPETITION BR BUT STILL WAS TASTEFUL ALL THE SAME. LOTS OF FREE PARKING AND IT IS LOCATED IN A NEW AREA WITH A COUPLE RESTAURANTS/BARS AND A NEW HEALTH FACILITY THAT IS APART OF NORTH SHORE HOSPITALS.
I’ve noticed that the employees will greet Caucasian customers but not African American customers. I’ve witnessed this behavior twice!!!! This is why I’m here!!!! I walked in, there were 3 employees in the store, no customers. I stood there, no one would look up at me or acknowledge that I walked in.
Eventually I said HELLO the young man looked at me and said nothing, the others said nothing!!
After he looked around another employee walked from the back, he turned his back to me and whispered something to her then said…. Can I help you? I said NO and walked out!! This is ridiculous!!! I love the ice cream but I’m done!!! I’m appalled!!
3rd time in 2 weeks I've been here and the kids here don't even acknowledge a customer standing in front of them .This visit 12 minutes with no other customers inside and I was finally asked if I needed something. There needs to be a manager onsite babysitting these kids. It's ridiculous!
Atmosphere: 2
Food: 4
Service: 1
Everything was phenomenal everything was Super Fresh the ice cream was super creamy they turn the music down for my autistic daughter the service was great they were very friendly we will be back soon
The icecream was perfect timly delieverd and exactly what i orderd would get it again happly
Wheelchair accessibility: No handy capped doors
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Devotion
Great service
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: Dairy free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Cup Perfection
Owner is a d1ck. He has no respect for anyone and thinks he’s high on the “list”. The service was and always is slow. The workers clearly don’t want to be there, and the ice cream is melted by the time they give you your ice cream. Overall I wouldn’t comeback. Save your money instead of giving it to this low life.
Atmosphere: 1
Food: 1
Service: 1
I can not believe the experience I had ordering from this location. I ordered a minion cake for my daughter’s birthday today, my husband went to pick it up and brought it home for the party. We get ready to take the cake out and the cake wasn’t even done. It was a plan white cake with sprinkles no design no nothing. I call the tell me to bring it back. No one apologized! Offered anything for my inconvenience, and I asked for a bigger cake, they just looked and said no! They don’t have any cakes! You seriously made me leave my daughter’s party and you can even act like you care! That is insane.
Service: 1
Restaurantji Recommends
Good place for ice cream
Atmosphere: 5
Food: 4
Service: 5
Only ice cream joint that I know of that doesn’t know how to make a chocolate malt shake. If you don’t know ask.
I love stopping here after days of travel. It's a celebratory marker for me that I only have a few hours left in my journey home. The ice cream is magnificently mixed to my expectations with very robust flavors.
Atmosphere: 5
Food: 5
Service: 5
Slow service
Service: 1
Worst cold stone by far. If your a dasher and on a time schedule stay away from this place. They will not work on the online orders when there is people in the store because they feel that in store customers are better than their online orders
Atmosphere: 1
Food: 5
Service: 1
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