This Dunkin has gone down hill. I live down the street and we now have to go out of our way to get Dunkin on route 30. The one on main street just doesn't care. I ordered bacon egg and cheese bagel and I received it minus the bacon egg and cheese. Not hard to read and make a sandwich people.
Don't waste your time at this one. Go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Samantha McPheron
Always a great experience at this Dunkin! The staff is friendly, fast, and they always get my order right. My coffee is made perfectly every time, and the food is fresh and hot. The store is clean, well-stocked, and has a welcoming atmosphere. You can tell the team here actually cares about their customers — they greet you with a smile and make the morning rush so much easier. Definitely my favorite Dunkin to stop at!
Atmosphere: 5
Food: 5
Service: 5
Mike Wolski
There was friendly customer service
Atmosphere: 5
Food: 5
Service: 5
Lene
Rude customer service matcha made horribly
Atmosphere: 1
Food: 1
Service: 1
Cristina
Sadly, the WORST Dunkin I’ve ever been to. I love that they are connected to BR but the Dunkin side is just awful. My tea tasted and smelled like it was brewed in dirty fish tank water. Just needed a pick me up and they ruined tea for me completely.
Atmosphere: 3
Food: 2
Service: 3
Melanie Kirby
I’ve never had any issues here before, but their customer service is awful.
I politely asked for a drink to be remade (that was made incorrectly) and what I’m assuming was the owner was very rude about it. He said he remade it but I’m pretty sure he just added syrup and handed me back the same drink.
Service: 1
Santa Salgado
I probably go to dunkin almost everyday. Hammond, dyer, Griffith, Gary. The staff at this location are some of the rudest people ever. One time the young dude with the curly hair shoved my coffee at me . Just despicable. Get rid of this group if they are not happy to work there.
Atmosphere: 1
Food: 4
Service: 1
Heather Elder
This location is cheaper than the one in Cedar Lake in the BP gas station. I ordered my usual large Green tea matcha with almond milk and LESS ICE. I got the standard/normal amount of ice. Reason being for less ice, I don't want taste my beverage to be watered down.
Atmosphere: 3
Food: 3
Service: 3
Just Amy
This Dunkin’s workers are typically rude but God’ly!! Today, the Manager Meena was extremely rude when she got my drink wrong (I only order a refresher and she gave me the wrong flavor, no biggie). I asked the staff for the right drink and I was wrong I guess. She and a male worker got upset and started fussing at me, demanded my receipt back when I asked for a refund and they got even more mad at me. Safe to say, I’m not going back here.
Atmosphere: 1
Food: 1
Service: 1
Bill Ficaro
The service was quick. The establishment was clean
I usually have fabulous service here at this particular Dunkin' Donuts in Crown Point but this afternoon on September 18th, 2024, it wasn't that great. I placed an online order for the $6 meal deal. Went inside to use the bathroom and even though I picked drive-thru for the pickup, I figured I would grab the meal while I was inside after I used the bathroom. However, while in there, I received no customer service after standing there for about 2 minutes. The young male employees, as far as I could tell, were oblivious to the fact that I was standing there because no one was checking the counter to see if a customer was around. The Indian manager at one point saw that I was standing there not being helped but he did not help me either so I walked out, got into my car and went through the drive-thru instead for my order. Got my order, drove away somewhere to eat it only to realize they gave me a bagel instead of a croissant and I did not want a bagel. So, I had to inconveniently go back to get my sandwich remade. This time they gave me a croissant but the bacon was very soft, soggy and what I consider to be undercooked. It's always nice if your bacon is at least a little browned and crispy but this was definitely not. I took it off and just threw it away. So, I'm not happy with the service or the food today. Pretty disappointed because up until now this was my favorite Dunkin' Donuts. Hoping this type of service doesn't continue. I may try again. On the bright side, I will add that my hash browns are sufficiently cooked. For that I'm thankful.
Atmosphere: 4
Food: 1
Service: 1
E G
Not safe. A man drove up to my passenger side in a beat up red truck and started yelling slurs at me and spit on my window for getting into the correct lane for drive through. Will not go to this particular DD again!!
Atmosphere: 1
Service: 1
Corinne Deyoung
Order a vanilla bean frozen coffee. They put Carmel in it.... Went in had them remake it and they put Carmel in it again and tried to tell me it's always been made with Carmel which I know for a fact it has never been made that way unless requested. Called to speak to manager and was told their wasn't one I'd have to call back tomorrow and I explained what they did wrong was interrupted by the lady with an attitude as she replied "yeah well how can I help you" and repeated herself. Screw that place I will never go back to that one. Y'all made a mistake purposely both times. I don't like Carmel if I did I would have ordered it!!
Atmosphere: 1
Food: 1
Service: 1
Raven
Workers argue with you when they short your order even with receipt at the window. I'm done. Three times in a row. Going to Wendy's omw to work now on.
Tobias Chmielewski
Placed an online order and was rushed through the line even though I was the only car there. They forgot a portion of my food and the service was awful with cold food and a coffee not made right.
This Dunkin has gone down hill. I live down the street and we now have to go out of our way to get Dunkin on route 30. The one on main street just doesn't care. I ordered bacon egg and cheese bagel and I received it minus the bacon egg and cheese. Not hard to read and make a sandwich people.
Don't waste your time at this one. Go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Always a great experience at this Dunkin! The staff is friendly, fast, and they always get my order right. My coffee is made perfectly every time, and the food is fresh and hot. The store is clean, well-stocked, and has a welcoming atmosphere. You can tell the team here actually cares about their customers — they greet you with a smile and make the morning rush so much easier. Definitely my favorite Dunkin to stop at!
Atmosphere: 5
Food: 5
Service: 5
There was friendly customer service
Atmosphere: 5
Food: 5
Service: 5
Rude customer service matcha made horribly
Atmosphere: 1
Food: 1
Service: 1
Sadly, the WORST Dunkin I’ve ever been to. I love that they are connected to BR but the Dunkin side is just awful. My tea tasted and smelled like it was brewed in dirty fish tank water. Just needed a pick me up and they ruined tea for me completely.
Atmosphere: 3
Food: 2
Service: 3
I’ve never had any issues here before, but their customer service is awful.
I politely asked for a drink to be remade (that was made incorrectly) and what I’m assuming was the owner was very rude about it. He said he remade it but I’m pretty sure he just added syrup and handed me back the same drink.
Service: 1
I probably go to dunkin almost everyday. Hammond, dyer, Griffith, Gary. The staff at this location are some of the rudest people ever. One time the young dude with the curly hair shoved my coffee at me
. Just despicable. Get rid of this group if they are not happy to work there.
Atmosphere: 1
Food: 4
Service: 1
This location is cheaper than the one in Cedar Lake in the BP gas station. I ordered my usual large Green tea matcha with almond milk and LESS ICE. I got the standard/normal amount of ice. Reason being for less ice, I don't want taste my beverage to be watered down.
Atmosphere: 3
Food: 3
Service: 3
This Dunkin’s workers are typically rude but God’ly!! Today, the Manager Meena was extremely rude when she got my drink wrong (I only order a refresher and she gave me the wrong flavor, no biggie). I asked the staff for the right drink and I was wrong I guess. She and a male worker got upset and started fussing at me, demanded my receipt back when I asked for a refund and they got even more mad at me. Safe to say, I’m not going back here.
Atmosphere: 1
Food: 1
Service: 1
The service was quick.
The establishment was clean
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I usually have fabulous service here at this particular Dunkin' Donuts in Crown Point but this afternoon on September 18th, 2024, it wasn't that great. I placed an online order for the $6 meal deal. Went inside to use the bathroom and even though I picked drive-thru for the pickup, I figured I would grab the meal while I was inside after I used the bathroom. However, while in there, I received no customer service after standing there for about 2 minutes. The young male employees, as far as I could tell, were oblivious to the fact that I was standing there because no one was checking the counter to see if a customer was around. The Indian manager at one point saw that I was standing there not being helped but he did not help me either so I walked out, got into my car and went through the drive-thru instead for my order. Got my order, drove away somewhere to eat it only to realize they gave me a bagel instead of a croissant and I did not want a bagel. So, I had to inconveniently go back to get my sandwich remade. This time they gave me a croissant but the bacon was very soft, soggy and what I consider to be undercooked. It's always nice if your bacon is at least a little browned and crispy but this was definitely not. I took it off and just threw it away. So, I'm not happy with the service or the food today. Pretty disappointed because up until now this was my favorite Dunkin' Donuts. Hoping this type of service doesn't continue. I may try again.
On the bright side, I will add that my hash browns are sufficiently cooked. For that I'm thankful.
Atmosphere: 4
Food: 1
Service: 1
Not safe. A man drove up to my passenger side in a beat up red truck and started yelling slurs at me and spit on my window for getting into the correct lane for drive through. Will not go to this particular DD again!!
Atmosphere: 1
Service: 1
Order a vanilla bean frozen coffee. They put Carmel in it.... Went in had them remake it and they put Carmel in it again and tried to tell me it's always been made with Carmel which I know for a fact it has never been made that way unless requested. Called to speak to manager and was told their wasn't one I'd have to call back tomorrow and I explained what they did wrong was interrupted by the lady with an attitude as she replied "yeah well how can I help you" and repeated herself. Screw that place I will never go back to that one. Y'all made a mistake purposely both times. I don't like Carmel if I did I would have ordered it!!
Atmosphere: 1
Food: 1
Service: 1
Workers argue with you when they short your order even with receipt at the window. I'm done. Three times in a row. Going to Wendy's omw to work now on.
Placed an online order and was rushed through the line even though I was the only car there. They forgot a portion of my food and the service was awful with cold food and a coffee not made right.
Atmosphere: 1
Food: 1
Service: 1
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