I’ve been trying to call in no answer and then I decide to go to the actual store and it’s closed they need to update the store hours …
Service: 1
Nada Karas
I had their champagne sheet cake at a surprise 60th party and it was THE BEST cake. I am a fan!
Food: 5
Shronda Johnson
This is my second purchase from sweet retreat & everything was perfect for my birthday. She perfected my cake i didn’t even want to cut it. The cake was super moist and the frosting was delicious. The cakes are super huge and the price are very reasonable. I can’t wait to purchase my next cake. She has a customer for life.
Atmosphere: 5
Food: 5
Service: 5
Ciah's Talent
Original Post: This was such a horrible experience at Cake Retreats. We were supposed to have a party to serve cake and ice cream and could not do it because of how the cake looked when we got home. We live no more than 7 mins from the bakery and within that time the cake was sinking into the bottom layer. It also, was sliding to the point where it almost fell out of the box. We knew that it was definitely something wrong with the structure of the cake after seeing this. As we cut into the cake it was being supported in the middle by small cheap plastic straws. I have never seen something so unprofessional in my life. It was truly such a disappointment! The only reason why I gave it 1 star was because the cake itself was good. However, the presentation was absolutely horrible. When I (myself) reached out to the owner she never apologized or offered any accommodation. Even when we sent pictures of how the cake looked after a 7 min drive home the owner mentioned that the cake looked fine while in the bakery so it had nothing to do with her how it looked after it left! Even though she was aware that the cake was only being supported with a thin piece of cardboard and 3 small plastics straws. This was a 2 tier cake and that was not enough support. I hate to say it but myself and many other people including workmates, graduates, facilities, and families will no longer choose to work with Sweet Retreats again!Reply post: The owner only replied to my message after I mentioned that it was posted on Google reviews. Also, the owner posted private screenshots of our conversation on Facebook! I will know ask bakeries how their cakes are supported to make sure I never have toGo through this again!
Ilihn Demiah
Cake structure was terrible, no support whatsoever. 2nd layer nearly fell off when we went to slice! Would not recommend.
Kotah H
Bad customer service, cake was not supported at all. Was held up with flimsy plastic drinking straws.??
Jennifer L.
Please do not use this bakery. The owner is awful. We ordered a buttercream cake and she decided to use meringue and my daughter had a SEVERE allergic reaction on her 1st birthday. The owner agreed to reimburse us for the order as she made a mistake, but then decided not to. Multiple times she told me she would reimburse us "if that would make my daughter better." She was rude and unapologetic. Tina, the owner is stating she refunded us which she did not. THIS WAS THE BAKERIES ERROR! We did NOT order a cake that contained lightly cooked eggs in the frosting! THAT WAS THEIR MISTAKE!
Christina Bozinovich
Sweet Retreat did our dessert table at our wedding in April 2023. we got 4 different flavors of cupcakes, chocolate covered strawberries and Oreo truffles. It was all amazing!! We got tons of compliments from our guests!
Christina Smith
Sweet Retreat did our dessert table at our wedding in April 2023. we got 4 different flavors of cupcakes, chocolate covered strawberries and Oreo truffles. It was all amazing!! We got tons of compliments from our guests!
Erika Singh
I needed a last minute anniversary cake to be made. This bakery accommodated my requests- I got the decor I was looking and the cake was made on time. My only issue was the taste. The cake was bland and very dry. Not sure if a 2 day notice was too short.The frosting felt a bit ‘hard’ as well.
I highly recommend them! They did my daughters bridal shower cake. It turned out beautiful and tasted even better. They were easy to work with and always got back to me quickly when I messaged them.
Stacy Hood
Our wedding cake was beautiful and delicious. This bakery was wonderful to work with! They delivered in a timely matter all thw way from Crown Point to Michigan City and was the most reasonably priced caterer.
Lisa Kaley Kwolek
Took 3 weeks to respond back to verify order and date and then seemed surprised that I had found someone else. Didn’t even apologize. Customer service is everything when you are a small business
Peggy Hill
The cakes were so beautiful and delicious for my girls birthday party! Highly recommend the marble and twix combo we did!!!!
I’ve been trying to call in no answer and then I decide to go to the actual store and it’s closed they need to update the store hours …
Service: 1
I had their champagne sheet cake at a surprise 60th party and it was THE BEST cake. I am a fan!
Food: 5
This is my second purchase from sweet retreat & everything was perfect for my birthday. She perfected my cake i didn’t even want to cut it. The cake was super moist and the frosting was delicious. The cakes are super huge and the price are very reasonable. I can’t wait to purchase my next cake. She has a customer for life.
Atmosphere: 5
Food: 5
Service: 5
Original Post: This was such a horrible experience at Cake Retreats. We were supposed to have a party to serve cake and ice cream and could not do it because of how the cake looked when we got home. We live no more than 7 mins from the bakery and within that time the cake was sinking into the bottom layer. It also, was sliding to the point where it almost fell out of the box. We knew that it was definitely something wrong with the structure of the cake after seeing this. As we cut into the cake it was being supported in the middle by small cheap plastic straws. I have never seen something so unprofessional in my life. It was truly such a disappointment! The only reason why I gave it 1 star was because the cake itself was good. However, the presentation was absolutely horrible. When I (myself) reached out to the owner she never apologized or offered any accommodation. Even when we sent pictures of how the cake looked after a 7 min drive home the owner mentioned that the cake looked fine while in the bakery so it had nothing to do with her how it looked after it left! Even though she was aware that the cake was only being supported with a thin piece of cardboard and 3 small plastics straws. This was a 2 tier cake and that was not enough support. I hate to say it but myself and many other people including workmates, graduates, facilities, and families will no longer choose to work with Sweet Retreats again!Reply post: The owner only replied to my message after I mentioned that it was posted on Google reviews. Also, the owner posted private screenshots of our conversation on Facebook! I will know ask bakeries how their cakes are supported to make sure I never have toGo through this again!
Cake structure was terrible, no support whatsoever. 2nd layer nearly fell off when we went to slice! Would not recommend.
Bad customer service, cake was not supported at all. Was held up with flimsy plastic drinking straws.??
Please do not use this bakery. The owner is awful. We ordered a buttercream cake and she decided to use meringue and my daughter had a SEVERE allergic reaction on her 1st birthday. The owner agreed to reimburse us for the order as she made a mistake, but then decided not to. Multiple times she told me she would reimburse us "if that would make my daughter better." She was rude and unapologetic. Tina, the owner is stating she refunded us which she did not. THIS WAS THE BAKERIES ERROR! We did NOT order a cake that contained lightly cooked eggs in the frosting! THAT WAS THEIR MISTAKE!
Sweet Retreat did our dessert table at our wedding in April 2023. we got 4 different flavors of cupcakes, chocolate covered strawberries and Oreo truffles. It was all amazing!! We got tons of compliments from our guests!
Sweet Retreat did our dessert table at our wedding in April 2023. we got 4 different flavors of cupcakes, chocolate covered strawberries and Oreo truffles. It was all amazing!! We got tons of compliments from our guests!
I needed a last minute anniversary cake to be made. This bakery accommodated my requests- I got the decor I was looking and the cake was made on time. My only issue was the taste. The cake was bland and very dry. Not sure if a 2 day notice was too short.The frosting felt a bit ‘hard’ as well.
Restaurantji Recommends
Fantastic all the way around!!!
I highly recommend them! They did my daughters bridal shower cake. It turned out beautiful and tasted even better. They were easy to work with and always got back to me quickly when I messaged them.
Our wedding cake was beautiful and delicious. This bakery was wonderful to work with! They delivered in a timely matter all thw way from Crown Point to Michigan City and was the most reasonably priced caterer.
Took 3 weeks to respond back to verify order and date and then seemed surprised that I had found someone else. Didn’t even apologize. Customer service is everything when you are a small business
The cakes were so beautiful and delicious for my girls birthday party! Highly recommend the marble and twix combo we did!!!!