The service was excellent. Very helpful counter woman. The burger was delicious!
Atmosphere: 5
Food: 5
Service: 5
Tammy Powrozek
It's nice to go to a fast food establishment and not be treated poorly. I love coming to this particular Wendy's because the staff is always upbeat and friendly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Baconator, Chili Cheese Fries, Taco Salad, Sausage Gravy \u0026 Biscuit, Double Stack, 10 PC Chicken Nuggets
EDWARD KIGER
Good jalapeño popper salad.
Parking was tight.
Atmosphere: 4
Food: 4
Service: 4
Devin
Never had to write a review for a restaurant, this Wendy’s had to be the most poorly managed restaurant in the city, constantly get orders wrong, horrible service, horribly packed, some how managed to give me something not on the menu, I’ve seen people paid less do more better. This place is genuinely a joke, don’t come here at all.
Atmosphere: 1
Food: 3
Service: 1
wesley thornton
Would never go back to this location again.. Ordered Chicken tenders was asked to pull to the waiting area then waited 15 minutes for my food, just for them to get the order wrong..Went back around the drive thru the employees (Fin in general; the young black woman with braces and poorly done dreadlocks) took my food back through the drive thru window (cross-contaminated) then gave me the order back incorrect a second time ! After I tried to explain the situation in a very polite and rational manner, The associate, Fin, grew irritated told me she could not help me and told me to leave a bad review and call corporate so that I did. I hope no one else has to deal with that type of poor service from those unprofessional employees.
Atmosphere: 1
Food: 1
Service: 1
MZerose2
Foods not good, and y'all charging for sauce....won't return!!!
Atmosphere: 1
Food: 1
Service: 1
Justin Rechter
I don’t usually leave reviews unless something is really exceptional or really disappointing. I think this is how most people operate. So I don’t think a 1-star review is fair here - as my family has eaten at this Wendy’s many times over the 10 years we have live in Crown Point, and there’s a reason we kept going back. But lately, the quality and service have slipped so much that it’s hard to ignore.
We’ve always preferred Wendy’s over other fast food, especially on busy nights after kids’ games. We like that there are options beyond just burgers and fries—my personal go-to has always been the chili. That’s why it’s been frustrating to see those options either unavailable or the service break down.
Last weekend, I sat in the drive-thru for over 10 minutes after being told “please hold one minute.” Cars were stacking up behind me, and with only a small window between commitments, I had to leave. I chalked it up to an off day and figured I'd give them another chance.
Last night, after my son’s baseball game, I ordered for my family first—burgers, fries, Frostys—just to get their order out of the way since it’s usually the easier part. But when it came time for my wife and I to order grilled chicken wraps, I was told they were already out of grilled chicken and baked potatoes at 7:00 pm. Those healthier alternatives are a big reason adults like us choose Wendy’s in the first place. I canceled my order all together and when I calmly gave feedback, another voice (not the cashier’s) cut me off with “Have a good day sir!” in a stern tone - followed by background chatter. That instantly turned constructive feedback into dismissal.
I went inside to speak with a manager—not because I was angry, but because I genuinely don’t want to see this location fail. The shift supervisor, a younger guy, seemed unprepared. When I asked for the GM’s number, I was told “there isn’t one.” I’ll admit I made a sarcastic comment, because of course there’s a GM number—it’s 2025. He eventually showed me the number on his personal phone (actually held up his phone) and I asked if he would write it down for me. While I was there, another customer overheard and said, “Maybe I should complain too, this has taken over 20 minutes.” In quick service restaurants, that’s not just inconvenient - it’s a KPI every brand tracks, and this store was failing it badly.
For context, I worked in corporate for a larger quick service restaurant years ago. I’m no expert, but I do know the standards around service, preparedness, and speed. This location is missing the mark on all three.
The truth is, customers usually just want to feel heard. With better training, this could have been handled and de-escalated easily. Instead, the service feels broken. There’s a reason people flock to Chick-fil-A and the cars are always wrapped around the building —the consistency, preparedness, and customer care are top notch.
I’m rooting for this Wendy’s to improve because it’s been a staple in Crown Point for years. But right now, it’s not the reliable option it once was, and that’s a shame.
Atmosphere: 2
Food: 2
Service: 2
jeff eldridge
Decided to give their breakfast a try. I ordered biscuits and gravy, sausage and cheese English muffin and seasoned potatoes.
Bread on the muffin was stale, sandwich was cold. Seasoned fries were also cold and tasted like they had been sitting for a while.
The biscuits and gravy was ok, it was at least warm.
Needless to say breakfast wasn't good, hopefully this does carry over to the lunch items because those are generally good and hot.
Service was ok the employee really didn't say anything.
Atmosphere: 3
Food: 2
Service: 2
Jeremy Barath
Lobby wasn't open at 7:22 on a Saturday morning.
Service: 1
Marie Love
Everything is great with this Wendy's. Very clean. Very polite. And the cold foam coffee drink is excellent! I enjoy talking with the employees.
This is by far the best Wendy’s in northwest Indiana. The service is excellent. There’s a young African American female manager in the evenings that really epitomizes customer service. Keep up the good work !!!
Fernando Guzman
Everything was as it should be. Good experience.
Atmosphere: 4
Food: 4
Service: 4
Wally Danczak
This has to be one of the top 3 Wendy's I've ever been to. The young ladies that work here are so friendly and professional. Front of the restaurant was clean and well stocked. THE best fries.
Atmosphere: 5
Food: 5
Service: 5
Steven Magurany
When you pay for a large fry...you expect what you pay for! This is not the 1st time! Is this the employees or the direction of the company for a cost savings!!!
The service was excellent. Very helpful counter woman. The burger was delicious!
Atmosphere: 5
Food: 5
Service: 5
It's nice to go to a fast food establishment and not be treated poorly. I love coming to this particular Wendy's because the staff is always upbeat and friendly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Baconator, Chili Cheese Fries, Taco Salad, Sausage Gravy \u0026 Biscuit, Double Stack, 10 PC Chicken Nuggets
Good jalapeño popper salad.
Parking was tight.
Atmosphere: 4
Food: 4
Service: 4
Never had to write a review for a restaurant, this Wendy’s had to be the most poorly managed restaurant in the city, constantly get orders wrong, horrible service, horribly packed, some how managed to give me something not on the menu, I’ve seen people paid less do more better. This place is genuinely a joke, don’t come here at all.
Atmosphere: 1
Food: 3
Service: 1
Would never go back to this location again.. Ordered Chicken tenders was asked to pull to the waiting area then waited 15 minutes for my food, just for them to get the order wrong..Went back around the drive thru the employees (Fin in general; the young black woman with braces and poorly done dreadlocks) took my food back through the drive thru window (cross-contaminated) then gave me the order back incorrect a second time ! After I tried to explain the situation in a very polite and rational manner, The associate, Fin, grew irritated told me she could not help me and told me to leave a bad review and call corporate so that I did. I hope no one else has to deal with that type of poor service from those unprofessional employees.
Atmosphere: 1
Food: 1
Service: 1
Foods not good, and y'all charging for sauce....won't return!!!
Atmosphere: 1
Food: 1
Service: 1
I don’t usually leave reviews unless something is really exceptional or really disappointing. I think this is how most people operate. So I don’t think a 1-star review is fair here - as my family has eaten at this Wendy’s many times over the 10 years we have live in Crown Point, and there’s a reason we kept going back. But lately, the quality and service have slipped so much that it’s hard to ignore.
We’ve always preferred Wendy’s over other fast food, especially on busy nights after kids’ games. We like that there are options beyond just burgers and fries—my personal go-to has always been the chili. That’s why it’s been frustrating to see those options either unavailable or the service break down.
Last weekend, I sat in the drive-thru for over 10 minutes after being told “please hold one minute.” Cars were stacking up behind me, and with only a small window between commitments, I had to leave. I chalked it up to an off day and figured I'd give them another chance.
Last night, after my son’s baseball game, I ordered for my family first—burgers, fries, Frostys—just to get their order out of the way since it’s usually the easier part. But when it came time for my wife and I to order grilled chicken wraps, I was told they were already out of grilled chicken and baked potatoes at 7:00 pm. Those healthier alternatives are a big reason adults like us choose Wendy’s in the first place. I canceled my order all together and when I calmly gave feedback, another voice (not the cashier’s) cut me off with “Have a good day sir!” in a stern tone - followed by background chatter. That instantly turned constructive feedback into dismissal.
I went inside to speak with a manager—not because I was angry, but because I genuinely don’t want to see this location fail. The shift supervisor, a younger guy, seemed unprepared. When I asked for the GM’s number, I was told “there isn’t one.” I’ll admit I made a sarcastic comment, because of course there’s a GM number—it’s 2025. He eventually showed me the number on his personal phone (actually held up his phone) and I asked if he would write it down for me. While I was there, another customer overheard and said, “Maybe I should complain too, this has taken over 20 minutes.” In quick service restaurants, that’s not just inconvenient - it’s a KPI every brand tracks, and this store was failing it badly.
For context, I worked in corporate for a larger quick service restaurant years ago. I’m no expert, but I do know the standards around service, preparedness, and speed. This location is missing the mark on all three.
The truth is, customers usually just want to feel heard. With better training, this could have been handled and de-escalated easily. Instead, the service feels broken. There’s a reason people flock to Chick-fil-A and the cars are always wrapped around the building —the consistency, preparedness, and customer care are top notch.
I’m rooting for this Wendy’s to improve because it’s been a staple in Crown Point for years. But right now, it’s not the reliable option it once was, and that’s a shame.
Atmosphere: 2
Food: 2
Service: 2
Decided to give their breakfast a try. I ordered biscuits and gravy, sausage and cheese English muffin and seasoned potatoes.
Bread on the muffin was stale, sandwich was cold. Seasoned fries were also cold and tasted like they had been sitting for a while.
The biscuits and gravy was ok, it was at least warm.
Needless to say breakfast wasn't good, hopefully this does carry over to the lunch items because those are generally good and hot.
Service was ok the employee really didn't say anything.
Atmosphere: 3
Food: 2
Service: 2
Lobby wasn't open at 7:22 on a Saturday morning.
Service: 1
Everything is great with this Wendy's. Very clean. Very polite. And the cold foam coffee drink is excellent! I enjoy talking with the employees.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Awesome
This is by far the best Wendy’s in northwest Indiana. The service is excellent. There’s a young African American female manager in the evenings that really epitomizes customer service. Keep up the good work !!!
Everything was as it should be. Good experience.
Atmosphere: 4
Food: 4
Service: 4
This has to be one of the top 3 Wendy's I've ever been to. The young ladies that work here are so friendly and professional. Front of the restaurant was clean and well stocked. THE best fries.
Atmosphere: 5
Food: 5
Service: 5
When you pay for a large fry...you expect what you pay for!
This is not the 1st time!
Is this the employees or the direction of the company for a cost savings!!!
Food: 1
Service: 1
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