After a poor experience with a staff member, the store manager Brittany and the regional manager LaTonya (hopefully I heard that right) went out of their way to handle the issue in an appropriate and very kind way.
In a culture where it is very easy to be labeled negatively when a customer speaks to a poor experience, speaking up was hard. Thank you to these two ladies who care very much about their customers and their store for reaching out in a timely manner. đâ¤ď¸
Lachelle Snyder
Love this location. The best one out of all of them. Not joking.
Randi Terhune
20 minutes and still waiting for my 8 year oldâs favorite drink, vanilla frap. 3 baristas working the drink stations and the drink takes this long to make? Very slow service.
Jerome Sparkman
Not busy and Rude!
Ciera Wathen
Love it! Always a big Starbucks fan
Ronnie Moore
My favorite place to go lol as always their drinks are delicious and customer service is always amazing!!!
katey reed
Thankfully Iâm not from this area, because I have never ordered at a Starbucks with a ruder barista. I didnât even get to order a drink because simply after ordering a sandwich they made it sound like I was an inconvenience to her. This location needs to keep employees who hate their job and are people out of the window and away from speaking to customers. With this location being next to a hospital you never know if your customers are going through a hard time.
D S
Waited 30 mins for my frap
Atmosphere: 1
Food: 1
Service: 1
Sidney Berry
Very friendly batista, who was also exceptionally patient with me while I was ordering. Some locations expect you to know what you want when you show up, and for folks who don't go outbto get coffee often it is a bit of a turn off from the whole franchise. Very welcoming location with quick service and delicious coffee.
Atmosphere: 4
Food: 4
Service: 5
jessica herring
This has to be the worst Starbucks in Hendricks County. The baristas are snotty and rude (unless youâre an officer in uniform). Rarely does a barista know what a âsplash of creamâ means, and you leave with a drink that tastes like iced milk. They will always forget your food. Always. Today they forgot my daughterâs breakfast. We waited 10 additional minutes and the croissant still wasnât ready. These are not made from scratch folks. They easily could have just grabbed her one and let us leave, but now weâre at the back of the line. Instead of making it right, she told me someone else must have grabbed it. End of story. At this point, we are late getting to school, so I just asked for a refund so we could leave. She refused. She told me to come back and I could pick it up for free later. First of all, the croissant isnât free if I already paid for it. Secondly, now my daughter is at school without breakfast.
I am not much for starbucks but the Danville is much friendlier than most. Will likely be back.
Atmosphere: 5
Food: 3
Service: 5
Manpreet
Not the best service
Atmosphere: 5
Food: 5
Service: 4
Debby Johnson
Everyone was polite and courteous. Love it when you and they have a chance to laugh and enjoy the time.
Atmosphere: 5
Service: 5
Jennifer McGaha
I stopped by this Starbucks to get breakfast to celebrate leaving Hendricks Hospital finding out that I am 5 years breast cancer free!!! The food and coffee were great and the service impeccable!
Atmosphere: 5
Food: 5
Service: 5
Victoria Barnett
Cadence and Alyssa, best Starbucks experience ever ladies thanks for working on Memorial Day so everyone could be with their families ?
After a poor experience with a staff member, the store manager Brittany and the regional manager LaTonya (hopefully I heard that right) went out of their way to handle the issue in an appropriate and very kind way.
In a culture where it is very easy to be labeled negatively when a customer speaks to a poor experience, speaking up was hard. Thank you to these two ladies who care very much about their customers and their store for reaching out in a timely manner. đâ¤ď¸
Love this location. The best one out of all of them. Not joking.
20 minutes and still waiting for my 8 year oldâs favorite drink, vanilla frap. 3 baristas working the drink stations and the drink takes this long to make? Very slow service.
Not busy and Rude!
Love it! Always a big Starbucks fan
My favorite place to go lol as always their drinks are delicious and customer service is always amazing!!!
Thankfully Iâm not from this area, because I have never ordered at a Starbucks with a ruder barista.
I didnât even get to order a drink because simply after ordering a sandwich they made it sound like I was an inconvenience to her. This location needs to keep employees who hate their job and are people out of the window and away from speaking to customers. With this location being next to a hospital you never know if your customers are going through a hard time.
Waited 30 mins for my frap
Atmosphere: 1
Food: 1
Service: 1
Very friendly batista, who was also exceptionally patient with me while I was ordering. Some locations expect you to know what you want when you show up, and for folks who don't go outbto get coffee often it is a bit of a turn off from the whole franchise. Very welcoming location with quick service and delicious coffee.
Atmosphere: 4
Food: 4
Service: 5
This has to be the worst Starbucks in Hendricks County. The baristas are snotty and rude (unless youâre an officer in uniform).
Rarely does a barista know what a âsplash of creamâ means, and you leave with a drink that tastes like iced milk.
They will always forget your food. Always.
Today they forgot my daughterâs breakfast. We waited 10 additional minutes and the croissant still wasnât ready. These are not made from scratch folks. They easily could have just grabbed her one and let us leave, but now weâre at the back of the line. Instead of making it right, she told me someone else must have grabbed it. End of story. At this point, we are late getting to school, so I just asked for a refund so we could leave. She refused. She told me to come back and I could pick it up for free later. First of all, the croissant isnât free if I already paid for it. Secondly, now my daughter is at school without breakfast.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I am not much for starbucks but the Danville is much friendlier than most. Will likely be back.
Atmosphere: 5
Food: 3
Service: 5
Not the best service
Atmosphere: 5
Food: 5
Service: 4
Everyone was polite and courteous. Love it when you and they have a chance to laugh and enjoy the time.
Atmosphere: 5
Service: 5
I stopped by this Starbucks to get breakfast to celebrate leaving Hendricks Hospital finding out that I am 5 years breast cancer free!!! The food and coffee were great and the service impeccable!
Atmosphere: 5
Food: 5
Service: 5
Cadence and Alyssa, best Starbucks experience ever ladies thanks for working on Memorial Day so everyone could be with their families ?
Atmosphere: 5
Food: 5
Service: 5
Loading...