Worst costumer service ever The lady answering the phone wants to be lazy and not take my order and tell me they won't take my order when I have clearly order over the phone and at the store multiple times before and she says they don't take orders over the phone once again with a attitude they will never have my business again the guys that worked there and iv talked to are fantastic but this shift and the lady on it are either lazy or hate their job she needs fired if not smacked
Jenny Oden
Ordered pick up, wasn't ready which was fine. But guy at the counter was rude. Also limited specials compared to other nearby locations.
Nancy Truax
No it all cashier. I will not ever go back. She do
Kimmy Ripberger
Get a pizza everytime I'm in decatur. Owner / operator is a very nice guy. Former military brat, he sees the world how it is.. Fast, friendly service..
Charles Purdimon
I waited an hour for a single pizza jus for it to be cold this store is awful
Sydney Miller
Placed an online order and was told an estimated delivery time of 25-30 mins, after an hour I called and they said it was waiting for a driver. Called again after another 45 mins of waiting and they said it was just getting picked up by a driver. waited another 30 mins for it to be delivered and still nothing called back a third time and the general manager said he didnt know where it is at because they deliver with doordash and cannot contact a driver. Waited another 5 mins and ended up just canceling the order
Atmosphere: 1
Food: 1
Service: 1
Karen Dennison
I placed a large order for the WRONG DAY. I called and spoke to Brooks and had the order delivered to me within 45 minutes. THAT IS OUTSTANDING SERVICE. High quality food and excellent service.
Atmosphere: 5
Food: 5
Service: 5
Jose Bernal
Food was cold, guy on register was rude, was told my order would be ready by a specific time I get there 5 minutes early and they still made me wait about 20 25 minutes more only to get one of the 3 pizzas cold
Atmosphere: 2
Food: 2
Service: 1
Brittney Hartman
I just got the worst pizza have received from here. First upon arrival we were told that they never received the order. Then when they tried to "make" it the person behind the counter didn't listen or write anything down and they made it wrong. Then when trying to fix what they messed it ended up burning the pizza. Highly disappointed!
Atmosphere: 2
Food: 2
Service: 2
Michael stimpson
Manager was rude to my handicapped friend. Never will purchase anything from this establishment.
Order a custom pizza, then got the wrong pizza came back in with the pizza in hand and the manager was fighting with me about the pizza. All you have to do is read the pizza to know what I order but they was refusing to admit they got it wrong. I get it mess up happen but when the manger was a total d bag about it then that’s crossing the line wouldn’t come back
Atmosphere: 1
Food: 1
Service: 1
Josh Brames
The young girl at checkout was trying her best but the manager shame on you for not helping I understand you are very busy but that was no need to do that to her orders were not whole or gave out and then people got skipped the manager only cared about opening the store backup did not care about orders that were already placed an hour and 40 minutes ago he would not take the time out to even walk up to where the customers were May 14th girl deal with it
Dana Baker
We had the Cheeseburger Pizza. IT WAS INCREDIBLE! They are pretty busy, and understaffed, but the employees work hard and deliver a GREAT PRODUCT. We really appreciate their effort.
Atmosphere: 4
Food: 5
Service: 5
Brittany Love
I wasn't happy. They didn't put very much sausage n pepperoni on my pizza . They are very skimpy with toppings on items anymore. The pizza was good with no cheese,the cheese makes it soggy. Wish they would give you your money's worth. I wish I could load my picture. More bread than anything. My pizza looked sad. I did light sauce n it tastes better than regular amount of sauce.
Worst costumer service ever
The lady answering the phone wants to be lazy and not take my order and tell me they won't take my order when I have clearly order over the phone and at the store multiple times before and she says they don't take orders over the phone once again with a attitude they will never have my business again the guys that worked there and iv talked to are fantastic but this shift and the lady on it are either lazy or hate their job she needs fired if not smacked
Ordered pick up, wasn't ready which was fine. But guy at the counter was rude. Also limited specials compared to other nearby locations.
No it all cashier. I will not ever go back. She do
Get a pizza everytime I'm in decatur. Owner / operator is a very nice guy. Former military brat, he sees the world how it is..
Fast, friendly service..
I waited an hour for a single pizza jus for it to be cold this store is awful
Placed an online order and was told an estimated delivery time of 25-30 mins, after an hour I called and they said it was waiting for a driver. Called again after another 45 mins of waiting and they said it was just getting picked up by a driver. waited another 30 mins for it to be delivered and still nothing called back a third time and the general manager said he didnt know where it is at because they deliver with doordash and cannot contact a driver. Waited another 5 mins and ended up just canceling the order
Atmosphere: 1
Food: 1
Service: 1
I placed a large order for the WRONG DAY. I called and spoke to Brooks and had the order delivered to me within 45 minutes. THAT IS OUTSTANDING SERVICE. High quality food and excellent service.
Atmosphere: 5
Food: 5
Service: 5
Food was cold, guy on register was rude, was told my order would be ready by a specific time I get there 5 minutes early and they still made me wait about 20 25 minutes more only to get one of the 3 pizzas cold
Atmosphere: 2
Food: 2
Service: 1
I just got the worst pizza have received from here. First upon arrival we were told that they never received the order. Then when they tried to "make" it the person behind the counter didn't listen or write anything down and they made it wrong. Then when trying to fix what they messed it ended up burning the pizza. Highly disappointed!
Atmosphere: 2
Food: 2
Service: 2
Manager was rude to my handicapped friend. Never will purchase anything from this establishment.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Great food and staff always cracks me up
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Order a custom pizza, then got the wrong pizza came back in with the pizza in hand and the manager was fighting with me about the pizza. All you have to do is read the pizza to know what I order but they was refusing to admit they got it wrong. I get it mess up happen but when the manger was a total d bag about it then that’s crossing the line wouldn’t come back
Atmosphere: 1
Food: 1
Service: 1
The young girl at checkout was trying her best but the manager shame on you for not helping I understand you are very busy but that was no need to do that to her orders were not whole or gave out and then people got skipped the manager only cared about opening the store backup did not care about orders that were already placed an hour and 40 minutes ago he would not take the time out to even walk up to where the customers were May 14th girl deal with it
We had the Cheeseburger Pizza. IT WAS INCREDIBLE! They are pretty busy, and understaffed, but the employees work hard and deliver a GREAT PRODUCT. We really appreciate their effort.
Atmosphere: 4
Food: 5
Service: 5
I wasn't happy. They didn't put very much sausage n pepperoni on my pizza . They are very skimpy with toppings on items anymore. The pizza was good with no cheese,the cheese makes it soggy. Wish they would give you your money's worth. I wish I could load my picture. More bread than anything. My pizza looked sad. I did light sauce n it tastes better than regular amount of sauce.
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