The Photos for this store are very misleading and most definitely not taken at this location.
Only 1 countertop eating area in the store and it was so dirty as if it hasn’t been wiped down in weeks. Stool seats had grease stains so we all just stood while we ate. About 5 employees in the store and they were all huddled around a very yappy guy who seemed to be the manager (talking about work hours) while 1 person was making pretzels.
Pretzels in the display case looked freshly made but they were hard and extremely chewy. We got a regular pretzel and a cup of cinnamon pretzel bites.
Won’t be going back and suggest people avoid this place. It’s not the same as Auntie Anne’s in regular shopping malls or airports. Pretty gross store and food. Glad we didn’t risk ordering drinks.
True Reviews
Quick service, it’s located inside which is nice when it’s cold in the mall.
Atmosphere: 3
Food: 3
Service: 3
Chad Williams
Very disturbed about my service. I desired a small cup of cinnamon nugget pretzels for calorie purposes. They only had regular size ones available for purchase. Multiple ones. I asked for a small, as it is on your menu. One gentleman precedes to say it's only a .40 cents difference in a condescending way. That .40 cents difference is my money, not yours.
I asked the cashier if he could make a small out of a regular one. He huffed his voice at me like I was causing a problem and said we can't do that. My concern is why there is not a small available to purchase since it's on your menu. Not to mention how abasive both gentlemen where. Not a good representation of Aunt Annie's.
The person at the register was so upset about me throwing away my receipt that had a survey on it that he yelled at me in front of the entire store. All the cups and packaging had the same url... it was real weird and they didn't even have half the menu available. Like please don't yell at me??
Sophie Dhillon
Jacky and Reese were amazing. Fresh pretzel. I’m a wetzel pretzel girl, but I don’t think I wanna get any other pretzel than auntie Anne’s. Jacky and Reese were both so welcoming and made fresh pretzels.
rhonda dolph
Delicious Mango Smoothy!
Raul Cruz
As always, fresh pretzels tasted delicious!
Ava Knight
I went into this store around 2:45 on July 27th, 2023. I walked in with it being not being very busy. I received no welcome or acknowledgment that we walked in. The workers were extremely rude after asking about a reward and pretzel wait times. There was no variety in the types of pretzels offered. I have seen better customer service at Walmart. I have been buying Auntie Anne’s for SO long, but this experience genuinely made me upset and not want to come back. I literally work in customer service and am upset by people they put behind the register. Hearing “this is my last straw” by one of the workers behind the register after we ordered didn’t help. I don’t recommend to other people, but I do recommend getting friendlier staff!
Grace Marie
Zeck took my order as well as my friends order, he clearly didn’t know how to customer service. My friend had a birthday reward and him, as well as the people he was working with, were extremely rude about it. When I ordered they did not have any small salted pretzels and had 20 large because they weren’t paying attention to what they were making, they made it out to be my fault that I didn’t want a large. I went in at around 2:45 on July 27th, whoever was working may need some more training. :)
The server Madison was extremely rude and racist, do not recommend supporting such businesses. They were not even that busy, and Heaven took my order for a small salted and a small cinnamon sugar pretzel nugget. Madison got mad for no reason and literally stomped and banged our food on the counter with anger. Then she went on to act lousy and didn't even serve us our sauces, it's like we asked them for the food for free. Extremely dissatisfied because I didn't expect such a treatment from an Auntie Anne's store. I request for an action to be taken against such rude and racist servers so that no future customer has to go through the same.
Kevin Vardiman
Who doesn't love their pretzels?
Adam Booher
I got cold pretzels and small size with 2 sauces and it was 10$$ not good at all
Merrick York
I have never stepped foot in this establishment nor do I ever plan to in the future now. My friend was hired early this month and was meant to start today. It has been 2 weeks since he was offered the job and he has been given 3 different schedules. One of which was this morning at 10am when he was supposed to come in at noon. But that schedule told him his start day was tomorrow. So already that’s unprofessional and then a few hours later, he receives a text that said they decided to pursue other applications. This was an hour after what was supposed to be the start of his shift that had been discussed for 2 weeks. I will be calling corporate because I have never ever seen such an unprofessional employer.
The Photos for this store are very misleading and most definitely not taken at this location.
Only 1 countertop eating area in the store and it was so dirty as if it hasn’t been wiped down in weeks. Stool seats had grease stains so we all just stood while we ate. About 5 employees in the store and they were all huddled around a very yappy guy who seemed to be the manager (talking about work hours) while 1 person was making pretzels.
Pretzels in the display case looked freshly made but they were hard and extremely chewy. We got a regular pretzel and a cup of cinnamon pretzel bites.
Won’t be going back and suggest people avoid this place. It’s not the same as Auntie Anne’s in regular shopping malls or airports. Pretty gross store and food. Glad we didn’t risk ordering drinks.
Quick service, it’s located inside which is nice when it’s cold in the mall.
Atmosphere: 3
Food: 3
Service: 3
Very disturbed about my service. I desired a small cup of cinnamon nugget pretzels for calorie purposes. They only had regular size ones available for purchase. Multiple ones. I asked for a small, as it is on your menu. One gentleman precedes to say it's only a .40 cents difference in a condescending way. That .40 cents difference is my money, not yours.
I asked the cashier if he could make a small out of a regular one. He huffed his voice at me like I was causing a problem and said we can't do that. My concern is why there is not a small available to purchase since it's on your menu. Not to mention how abasive both gentlemen where. Not a good representation of Aunt Annie's.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket
Nice quick
Atmosphere: 5
Food: 5
Service: 5
The person at the register was so upset about me throwing away my receipt that had a survey on it that he yelled at me in front of the entire store. All the cups and packaging had the same url... it was real weird and they didn't even have half the menu available. Like please don't yell at me??
Jacky and Reese were amazing. Fresh pretzel. I’m a wetzel pretzel girl, but I don’t think I wanna get any other pretzel than auntie Anne’s. Jacky and Reese were both so welcoming and made fresh pretzels.
Delicious Mango Smoothy!
As always, fresh pretzels tasted delicious!
I went into this store around 2:45 on July 27th, 2023. I walked in with it being not being very busy. I received no welcome or acknowledgment that we walked in. The workers were extremely rude after asking about a reward and pretzel wait times. There was no variety in the types of pretzels offered. I have seen better customer service at Walmart. I have been buying Auntie Anne’s for SO long, but this experience genuinely made me upset and not want to come back. I literally work in customer service and am upset by people they put behind the register. Hearing “this is my last straw” by one of the workers behind the register after we ordered didn’t help. I don’t recommend to other people, but I do recommend getting friendlier staff!
Zeck took my order as well as my friends order, he clearly didn’t know how to customer service. My friend had a birthday reward and him, as well as the people he was working with, were extremely rude about it. When I ordered they did not have any small salted pretzels and had 20 large because they weren’t paying attention to what they were making, they made it out to be my fault that I didn’t want a large. I went in at around 2:45 on July 27th, whoever was working may need some more training. :)
Restaurantji Recommends
We love this place
The server Madison was extremely rude and racist, do not recommend supporting such businesses. They were not even that busy, and Heaven took my order for a small salted and a small cinnamon sugar pretzel nugget. Madison got mad for no reason and literally stomped and banged our food on the counter with anger. Then she went on to act lousy and didn't even serve us our sauces, it's like we asked them for the food for free. Extremely dissatisfied because I didn't expect such a treatment from an Auntie Anne's store. I request for an action to be taken against such rude and racist servers so that no future customer has to go through the same.
Who doesn't love their pretzels?
I got cold pretzels and small size with 2 sauces and it was 10$$ not good at all
I have never stepped foot in this establishment nor do I ever plan to in the future now. My friend was hired early this month and was meant to start today. It has been 2 weeks since he was offered the job and he has been given 3 different schedules. One of which was this morning at 10am when he was supposed to come in at noon. But that schedule told him his start day was tomorrow. So already that’s unprofessional and then a few hours later, he receives a text that said they decided to pursue other applications. This was an hour after what was supposed to be the start of his shift that had been discussed for 2 weeks. I will be calling corporate because I have never ever seen such an unprofessional employer.
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