Cold Stone Creamery

Ice cream and service was great. I rarely leave a bad review but the Rocky Mountain Chocolate at this place is very old and I would not recommend purchasing. We spent more than $20 on truffles and caramel, none of it was fresh or edible.

Atmosphere: 4

Food: 2

Service: 5

Huge disappointment on Halloween!!!
I ordered the Boo batter ice cream like I do every October (@ least 2 times a year) this time was a huge disappointment!!! If I wanted M & M’s Ice cream I would of went to the Wal Mart & got Vanilla ice cream to add my M & M’s I already have to it!!! No Kit Kat or Oreos in the ice cream. Now I get it it was Halloween & you may not have much Boo Batter ice cream, however I’m sure you had plenty Kit Kat & Oreos lying around!!! If not then there is a Target right across the parking lot in the same complex I’m sure they sell the Halloween Oreos!!! I would of settled for regular Oreos even!!! For the price of the ice cream I expect to have some Oreos & Kit Kats!!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Peanut Butter Cup, Treat or Treat

The "owner" called me just to argue after I submitted a complaint. I complained that after ordering the largest container they offer, it had very little candy, or "mix-in". All they offer for a 48 oz container is 6 small scoops of candy.
This is interesting because any time I had ordered it IN PERSON, I always got plenty of candy (even scattered on top). But, since I pre-ordered online, I guess quality is less important.
The point of the story: if you only do 6 small scoops is mix-ins, why is a phone call necessary? It felt extremely unprofessional to call up a disappointed customer just to argue, and try to tell them how stupid their complaint was.
I didn't necessarily want anything free. I just wanted the company to realize an "Everybody's" should have more candy.
I could have spent $6 on a tub of ice cream at the grocery store and it would have had more toppings. That's what I'll be doing from here on out because this was ridiculous.

Atmosphere: 2

Food: 2

Service: 1

Really skimpy portions for expensive ice cream.

I had a chocolate shake, it was okay. My wife had chocolate and peanut butter mix, it was okay. The inside was very loud, so we sat outside. Staff were helpful.

Atmosphere: 3

Food: 4

Service: 5

First time here and got the wrong items. I ordered a Mint chocolate chip pint of ice cream and a Birthday cake pint of ice cream and only got vanilla in both. Very disappointed.

Food: 1

Great ice cream. Helpful and kind servers. It's always a bit loud and cramped inside. But it was a nice day.

Atmosphere: 3

Food: 5

Service: 4

They are always made us laugh. Friendly staff!

Kid-friendliness: My kids were very young when I took them there to get ice cream for their birthdays !!!! A little bit pricey but you get what you pay for.

Atmosphere: 5

Food: 5

Service: 5

They are always made us laugh. Friendly staff!

Kid-friendliness: My kids were very young when I took them there to get ice cream for their birthdays !!!! A little bit pricey but you get what you pay for.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesecake Fantasy - Freezer, Reese's Chocolate Peanut Butter Dream

Great ice cream and nice

Atmosphere: 5

Food: 5

Service: 5

Always friendly faces and a welcome when we walk in. The Owners are here often and actually interact with customers. They always come out to say hello and keep us posted on the new flavors coming up! The employees are always smiling and helpful. Have never had a bad experience!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bottled Water, Cold Stone Creamery Creation in Hand

Great service, very helpful, delicious treat! The gentleman who helped make my ice cream was so kind and walked me through creating my ice cream mix. He offered suggestions and engaged with me with friendly conversation which really made the experience better!

Atmosphere: 5

Food: 5

Service: 5

Maddie was so sweet to myself and my kids! She gave them a few samples. I told her my husband loved pistachio and she gave us some to take home to him since he wasn't with us and they dont always have that flavor! Customer service is lacking these days and she knocked it out of the park!!

Atmosphere: 5

Food: 5

Service: 5

Maddie was so sweet to myself and my kids! She gave them a few samples. I told her my husband loved pistachio and she gave us some to take home to him since he wasn't with us and they dont always have that flavor! Customer service is lacking these days and she knocked it out of the park!!

Atmosphere: 5

Food: 5

Service: 5

London was a excellent polite young man also the ice cream is always delicious.

Atmosphere: 5

Food: 5

Service: 5