Disgusted. I ended up not being able to eat my meal because dude that made my potato had gloves on and was messing with his face and nose. Did NOT wash his hands or even change gloves. Just plain ole nasty!
Amanda Landon
I'm posting this review in hopes that someone in charge at Great Steak sees it. I work at the mall and today decided to stay in for lunch due to the weather. The guy working (by himself apparently) is doing a fantastic job filling multiple orders singlehandedly while being polite and pleasant with customers. This guy deserves some recognition! Also, my food was excellent, as usual
Brandon Manygoats
Food was good but experience with the workers was horrible. They messed up my order and when I asked what had happened the guy cooking was super rude.
Missy Berry
Fries still cold in middle, not done at all. Sandwich aint great. Guess If he was more worried about making great food for customers instead of being on TV and talking to the security guard his food may would be better!! Wasted $12
L. Rain
I really love their baked potato it was so good. Their chili is really good. I got a lot of chili for the price. I would definitely go back there and definitely recommending them.
Kenzie W.
TERRIBLE SERVICE waited in a line for nearly an hour for one small order . One cheesesteak and potato skins & they made the order wrong than what was supposed to come on it per the menu.
Mike Mitchell
Great Service and great food! Jeff and the gang are always friendly and personable. You can tell the employees there really enjoy what they do. It's the best place to eat at the mall!
Tammy Barrett
I can understand delayed shipments being why they didn't have steak or fries, but I went ahead and ordered a chicken with mushrooms onions and cheese sandwich. New manager's came out several times from the back but didn't even acknowledge I'd been standing there for a long period of time. It took 25 min and the sandwich didn't have enough chicken on it to supply enough for half a sandwich. They were even out of coke. They might as well have closed.
Cathy Maguire
Has gone down hill pretty bad. The last two visits are horrible so now I won’t go back at all. This time I found a hair in my cold food and then my friend found a lot in hers.
Donna Burkes
It was ridiculous how long it took to get food. I think they must be under new management because there is all new staff.
Horrible service! Close before they are suppose to. Out of food constantly
william holdin
The girls today gave the best customer service. And the young lady that was cooking made the best sandwich I've ever had from this place, and I've been coming here for years. She deserves a raise or a management position.
Tanikia Johnson
I should have read the reviews before eating here. They were not sanitary at all,, used same glove to prepare my fries and sandwich. My fries sat in grease before she dropped them. I used to love eating here when I was in Eastland Mall shopping, definitely not the same. My sandwich was gross she drench my steak in season before cooking so all I tasted when I ate my sandwich was the seasoning( ruined my sandwich). I will not be returning and do not recommend
Jason Jones
I ordered two cheesesteaks from Great Steak in Eastland Mall. I watched the food preparer place raw meat onto the grill and, then, using the same gloves, used the spatulas to cook the meat. Later, using the same gloves that he had previously handled raw meat and the spatulas, he grabbed fresh bread to place the cooked meat and other ingredients. When I complained that he handled raw meat and then fresh bread, he said "I got ya; I got ya." and proceeded to put on new gloves. Then, he went back with the new gloves and touched the contaminated spatulas and then went to handle fresh bread and other ingredients. I then complained again about the cross-contamination. We ended up just taking the food home to reheat it before eating. There is a serious lack of training at this restaurant. It is just a matter of time before a serious outbreak of food borne illness will occur considering their food handling practices. We won't eat there again.
Monica C
Friendly hot and fresh and didn't wait a super long time!
Disgusted. I ended up not being able to eat my meal because dude that made my potato had gloves on and was messing with his face and nose. Did NOT wash his hands or even change gloves. Just plain ole nasty!
I'm posting this review in hopes that someone in charge at Great Steak sees it. I work at the mall and today decided to stay in for lunch due to the weather. The guy working (by himself apparently) is doing a fantastic job filling multiple orders singlehandedly while being polite and pleasant with customers. This guy deserves some recognition! Also, my food was excellent, as usual
Food was good but experience with the workers was horrible. They messed up my order and when I asked what had happened the guy cooking was super rude.
Fries still cold in middle, not done at all. Sandwich aint great. Guess If he was more worried about making great food for customers instead of being on TV and talking to the security guard his food may would be better!! Wasted $12
I really love their baked potato it was so good. Their chili is really good. I got a lot of chili for the price. I would definitely go back there and definitely recommending them.
TERRIBLE SERVICE waited in a line for nearly an hour for one small order . One cheesesteak and potato skins & they made the order wrong than what was supposed to come on it per the menu.
Great Service and great food! Jeff and the gang are always friendly and personable. You can tell the employees there really enjoy what they do. It's the best place to eat at the mall!
I can understand delayed shipments being why they didn't have steak or fries, but I went ahead and ordered a chicken with mushrooms onions and cheese sandwich. New manager's came out several times from the back but didn't even acknowledge I'd been standing there for a long period of time. It took 25 min and the sandwich didn't have enough chicken on it to supply enough for half a sandwich. They were even out of coke. They might as well have closed.
Has gone down hill pretty bad. The last two visits are horrible so now I won’t go back at all. This time I found a hair in my cold food and then my friend found a lot in hers.
It was ridiculous how long it took to get food. I think they must be under new management because there is all new staff.
Restaurantji Recommends
Horrible service! Close before they are suppose to. Out of food constantly
The girls today gave the best customer service. And the young lady that was cooking made the best sandwich I've ever had from this place, and I've been coming here for years. She deserves a raise or a management position.
I should have read the reviews before eating here. They were not sanitary at all,, used same glove to prepare my fries and sandwich. My fries sat in grease before she dropped them. I used to love eating here when I was in Eastland Mall shopping, definitely not the same. My sandwich was gross she drench my steak in season before cooking so all I tasted when I ate my sandwich was the seasoning( ruined my sandwich). I will not be returning and do not recommend
I ordered two cheesesteaks from Great Steak in Eastland Mall. I watched the food preparer place raw meat onto the grill and, then, using the same gloves, used the spatulas to cook the meat. Later, using the same gloves that he had previously handled raw meat and the spatulas, he grabbed fresh bread to place the cooked meat and other ingredients. When I complained that he handled raw meat and then fresh bread, he said "I got ya; I got ya." and proceeded to put on new gloves. Then, he went back with the new gloves and touched the contaminated spatulas and then went to handle fresh bread and other ingredients. I then complained again about the cross-contamination. We ended up just taking the food home to reheat it before eating. There is a serious lack of training at this restaurant. It is just a matter of time before a serious outbreak of food borne illness will occur considering their food handling practices. We won't eat there again.
Friendly hot and fresh and didn't wait a super long time!