Tonight I ordered a pizza , wings, and breadsticks around 10:50pm online. My order was predicted to arrive an hour later but I waited for way over that amount of time. Then I find my food being left on the ground and missing my two orders of wings. He left and drove off so fast I couldn’t catch him so I called the store as anyone would. Well, I call 20 times with no answer, call the other pizza huts to help(nothing), and use other peoples phone to call too because I thought maybe I was being ignored. Anyways the other pizza huts said there was nothing they could do to help us even though or food was cold, uncut, on the ground, and missing items. ALSO the stuff that was missing was the only thing I could eat due to many food allergies. So, you might not want to order from here!
Food: 1
Service: 1
Virginia Wood
Ordered 2 pizzas, cheese bread and cinnamon sticks and they took the money out of my account. I was given a delivery time. That time came and went. I called several times. No response, and after an hour and a half I got an answer was told delivery driver should be pulling up. A half hour later still no pizza, money was gone out of my account I called and said I wanted a refund and was told they never finalized order. Shady, shady!!! Worst customer service, worst business practice, plus they are liars. By the way it looks, this is pizza hat's practice on 1st Avenue. I would not recommend ordering online or directly. And when I called back up there they said we'll 2 orders were being delivered to that apartment complex. That was another lie, because they said the order we placed was not finalized. But NO ONE BOTHERED TO CALL AND SAY THIS.NO ONE SAID WE WILL MAKE A REPLACEMENT ORDER. NOTHING! AND I SPOKE TO A SUPERVISOR. NOT GOOD CUSTOMER SERVICE!!!! The restaurant was on 1st Avenue I did not get a receipt because the order was made over the phone but it was $28 plus change plus a $5 delivery charge plus $5 tip. But like I said never got the food was never even asked if they could replace the order, but they took the money out of the account
Edro
Ordered on line
Food: 5
Service: 5
Recommended dishes: Pizza, Fries
Nathan P
I placed an order at 4:00PM with delivery scheduled for 6:45PM. That time came and went with no delivery, and the order tracker on the website changed the estimated delivery time to 7:55. I tried calling the store multiple times (17 total) and never got anyone to pick up the phone. Finally an in-store called me to ask if I had cancelled my order, which I had not. I asked to speak to a supervisor or manager and sat on hold for 20 minutes before the line disconnected. Finally, at nearly 9:00PM, 5 hours after I placed the order, I drove to the store to find out what was going on and to get my money refunded. I didn't get an explanation of what happened, or so much as a coupon. Just an oops, sorry. I can't say I'm impressed.
UPDATE: After playing phone tag for a while I ended up having to drive to the store, again, to get my money refunded. They gave me cash, which was fine, but I don't understand why they couldn't just refund it to my debit card over the phone.
I sent my contact info and order number to the email address they provided, as instructed below, but it's been a week and I haven't received a response.
Service: 1
Jessica Mckinney
Very disappointed in my order tonight. Ordered wings and fries. My delivery was an hour late went to the store because it said it had been delivered and I had not received it yet. Lady called the delivery driver and she said she was pulling up. Went home waited another 10-15 minutes before it was delivered at this time it’s now 1:20 minutes late. Then had to walk all the way down my road to the neighbors to get my order. My food was extremely cold, soggy and uneatable.
Atmosphere: 1
Food: 1
Service: 1
David Whippo
Always provides great service and hot food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
Noah Palmer
This place is amazing! They order on time and the pizza is still extremely fresh!
I just had my $13 pizza delivered by the rudest person ever. I'm assuming she was angry that I didn't tip her once I took my pizza, which makes me glad that I didn't honestly. I ordered a $13 pizza and was charged almost $5 for a delivery fee when I live MAYBE 3 blocks away. Please thank her for being the rudest individual ever and then laying on her horn for a solid 2 minutes once she reached her vehicle. Tips are given based on customer service. Rude and disrespectful rates a crappy review and my telling everyone I know. I'll order from another Pizza Hut from here on out.
Food: 4
Service: 1
Marquita Coney
Tessa provided wonderful customer service and would highly recommend. Her generosity was out of this world!!
We stopped by while on vacation & I was really pleased with the customer service from Tessa. She was so pleasant to talk to & made sure my pizza was made just the way I like it because I’m very particular & like EVERY TOPPING IN EVERY BITE! lol. Happy with my experience here!
Donna timmons
Pizza and bread sticks were cold. Pizza was so dry and tasteless. Never again
Vegetarian options: Offer many vegetables
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Pizza, Breadsticks
allan sprasky
I ordered a medium Italian sausage pizza with extra sauce square cut through Uber eats. When I got my pizza it was cold and without sauce. That was my last few dollars. The staff when I called tried to help and were patient and polite. But didn't have a way to redeliver and I don't have a way to get there. I asked if they could contact u er eats to explain and verify and they gave me Uber eats number which I was treated rudely and never received my money back. I've never had an issue with pizza hut before usually it's done right but tonight when I really needed them to come through for my last few bucks they let me down. Not sure if I will ever order from them or through Uber eats again.
Food: 1
Service: 5
Recommended dishes: Pizza
Cody Scott
Pizza was fresh and delivery driver was probably the most polite one I've ever had dude needs a raise BUT they forgot my garlic sauce that's my only
Tonight I ordered a pizza , wings, and breadsticks around 10:50pm online. My order was predicted to arrive an hour later but I waited for way over that amount of time. Then I find my food being left on the ground and missing my two orders of wings. He left and drove off so fast I couldn’t catch him so I called the store as anyone would. Well, I call 20 times with no answer, call the other pizza huts to help(nothing), and use other peoples phone to call too because I thought maybe I was being ignored. Anyways the other pizza huts said there was nothing they could do to help us even though or food was cold, uncut, on the ground, and missing items. ALSO the stuff that was missing was the only thing I could eat due to many food allergies. So, you might not want to order from here!
Food: 1
Service: 1
Ordered 2 pizzas, cheese bread and cinnamon sticks and they took the money out of my account. I was given a delivery time. That time came and went. I called several times. No response, and after an hour and a half I got an answer was told delivery driver should be pulling up. A half hour later still no pizza, money was gone out of my account I called and said I wanted a refund and was told they never finalized order. Shady, shady!!! Worst customer service, worst business practice, plus they are liars. By the way it looks, this is pizza hat's practice on 1st Avenue. I would not recommend ordering online or directly. And when I called back up there they said we'll 2 orders were being delivered to that apartment complex. That was another lie, because they said the order we placed was not finalized. But NO ONE BOTHERED TO CALL AND SAY THIS.NO ONE SAID WE WILL MAKE A REPLACEMENT ORDER. NOTHING! AND I SPOKE TO A SUPERVISOR. NOT GOOD CUSTOMER SERVICE!!!! The restaurant was on 1st Avenue I did not get a receipt because the order was made over the phone but it was $28 plus change plus a $5 delivery charge plus $5 tip. But like I said never got the food was never even asked if they could replace the order, but they took the money out of the account
Ordered on line
Food: 5
Service: 5
Recommended dishes: Pizza, Fries
I placed an order at 4:00PM with delivery scheduled for 6:45PM. That time came and went with no delivery, and the order tracker on the website changed the estimated delivery time to 7:55. I tried calling the store multiple times (17 total) and never got anyone to pick up the phone. Finally an in-store called me to ask if I had cancelled my order, which I had not. I asked to speak to a supervisor or manager and sat on hold for 20 minutes before the line disconnected. Finally, at nearly 9:00PM, 5 hours after I placed the order, I drove to the store to find out what was going on and to get my money refunded. I didn't get an explanation of what happened, or so much as a coupon. Just an oops, sorry. I can't say I'm impressed.
UPDATE: After playing phone tag for a while I ended up having to drive to the store, again, to get my money refunded. They gave me cash, which was fine, but I don't understand why they couldn't just refund it to my debit card over the phone.
I sent my contact info and order number to the email address they provided, as instructed below, but it's been a week and I haven't received a response.
Service: 1
Very disappointed in my order tonight. Ordered wings and fries. My delivery was an hour late went to the store because it said it had been delivered and I had not received it yet. Lady called the delivery driver and she said she was pulling up. Went home waited another 10-15 minutes before it was delivered at this time it’s now 1:20 minutes late. Then had to walk all the way down my road to the neighbors to get my order. My food was extremely cold, soggy and uneatable.
Atmosphere: 1
Food: 1
Service: 1
Always provides great service and hot food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza
This place is amazing! They order on time and the pizza is still extremely fresh!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Honey BBQ, Boneless Wings, Pizza, Breadsticks
I just had my $13 pizza delivered by the rudest person ever. I'm assuming she was angry that I didn't tip her once I took my pizza, which makes me glad that I didn't honestly. I ordered a $13 pizza and was charged almost $5 for a delivery fee when I live MAYBE 3 blocks away. Please thank her for being the rudest individual ever and then laying on her horn for a solid 2 minutes once she reached her vehicle. Tips are given based on customer service. Rude and disrespectful rates a crappy review and my telling everyone I know. I'll order from another Pizza Hut from here on out.
Food: 4
Service: 1
Tessa provided wonderful customer service and would highly recommend. Her generosity was out of this world!!
Atmosphere: 5
Food: 5
Service: 5
Excellent food and customer service
Restaurantji Recommends
How can you go wrong with the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Breadsticks
We stopped by while on vacation & I was really pleased with the customer service from Tessa. She was so pleasant to talk to & made sure my pizza was made just the way I like it because I’m very particular & like EVERY TOPPING IN EVERY BITE! lol. Happy with my experience here!
Pizza and bread sticks were cold. Pizza was so dry and tasteless. Never again
Vegetarian options: Offer many vegetables
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Pizza, Breadsticks
I ordered a medium Italian sausage pizza with extra sauce square cut through Uber eats. When I got my pizza it was cold and without sauce. That was my last few dollars. The staff when I called tried to help and were patient and polite. But didn't have a way to redeliver and I don't have a way to get there. I asked if they could contact u er eats to explain and verify and they gave me Uber eats number which I was treated rudely and never received my money back. I've never had an issue with pizza hut before usually it's done right but tonight when I really needed them to come through for my last few bucks they let me down. Not sure if I will ever order from them or through Uber eats again.
Food: 1
Service: 5
Recommended dishes: Pizza
Pizza was fresh and delivery driver was probably the most polite one I've ever had dude needs a raise BUT they forgot my garlic sauce that's my only
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pizza
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