I am absolutely appalled by the complete lack of accountability and customer service I experienced with your store. When my delivery driver was ARRESTED during delivery - a situation completely beyond my control - your staff showed zero empathy and refused to take any responsibility whatsoever.
Not only did I not receive my food, but your employees were dismissive, unprofessional, and flat-out refused to either refund my money OR prepare a replacement order. This is outrageous - I paid for food I never received due to circumstances entirely outside of my control.
Even after DoorDash support personally called your store and explicitly explained that refunding orders placed through the Tropical app is YOUR responsibility as the merchant, your staff had the audacity to tell them “they couldn’t help.” This is either gross incompetence or willful negligence.
Your management training is clearly non-existent. Your employees don’t understand basic customer service principles, company policies, or how to handle extraordinary circumstances with even a shred of professionalism. The fact that they would leave a paying customer hanging after such an unusual situation speaks volumes about the toxic culture at your establishment.
I expect immediate resolution of this matter, including a full refund AND appropriate training for your staff on how to treat customers with basic human decency. This experience has been nothing short of disgraceful.
Laura Whitledge
it was very good we had a great time
Holly Jenkins Jackson
Wow!!! $2 price hike per smoothie?! That is a 40% increase! That is crazy! Guess I will have to find a new snack!
Talon Price
Good healthy option. Not a lot to pick from for healthy stuff around town. Good food and smoothies.
J Smith
Great place for a quick stop
Scott S
Great place for a quick stop
Ali Facing
Fresh Fruit Smoothies, Marble Slab, Coffee shop and 16 hard pack flavors to pick from.
I am absolutely appalled by the complete lack of accountability and customer service I experienced with your store. When my delivery driver was ARRESTED during delivery - a situation completely beyond my control - your staff showed zero empathy and refused to take any responsibility whatsoever. Not only did I not receive my food, but your employees were dismissive, unprofessional, and flat-out refused to either refund my money OR prepare a replacement order. This is outrageous - I paid for food I never received due to circumstances entirely outside of my control. Even after DoorDash support personally called your store and explicitly explained that refunding orders placed through the Tropical app is YOUR responsibility as the merchant, your staff had the audacity to tell them “they couldn’t help.” This is either gross incompetence or willful negligence. Your management training is clearly non-existent. Your employees don’t understand basic customer service principles, company policies, or how to handle extraordinary circumstances with even a shred of professionalism. The fact that they would leave a paying customer hanging after such an unusual situation speaks volumes about the toxic culture at your establishment. I expect immediate resolution of this matter, including a full refund AND appropriate training for your staff on how to treat customers with basic human decency. This experience has been nothing short of disgraceful.
it was very good we had a great time
Wow!!! $2 price hike per smoothie?! That is a 40% increase! That is crazy! Guess I will have to find a new snack!
Good healthy option. Not a lot to pick from for healthy stuff around town. Good food and smoothies.
Great place for a quick stop
Great place for a quick stop
Fresh Fruit Smoothies, Marble Slab, Coffee shop and 16 hard pack flavors to pick from.
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