Guys on making counter not listening not make perfect try to rushing never go back
Atmosphere: 1
Food: 1
Service: 1
Dixon Family
Horrible and meat under cooked
Atmosphere: 1
Food: 1
Service: 1
Frances Rosa
Staff today 2:50pm extremely rude. I walked in asking for the buy one burrito get another free. I did not know it started at 4pm. It was almost 3pm at this point. I asked a young man who was nice to ask the manager for me if they could make an exception, there is a winter storm today, I am pregnant and wanted to ask just in case. I would have still ordered even if they said no but the lady at check out yelled the loudest NO and she wasn’t even the one who was asked. I looked over and she rudely yelled NO again. The gentleman that was helping me had no words. I felt so disrespected and walked out. I was the only customer there and now I see why. Never again.
Atmosphere: 1
Food: 1
Service: 1
A R
I ordered 4 boxes. 3were good and one almost 1/2 size.Did not get what I paid. Pretty disappointed and staff was always also kind a rude. Needs proper training.
Atmosphere: 4
Food: 2
Service: 1
Joseph Ernster
Gave me the littles scoop of chicken and the manger was very rude when I asked if she could give me a bit more saying “ yeah we ain’t doing that if you want more you finna pay for more” and ended up throwing my food out in front of me instead of giving me a proper scoop of chicken.
Atmosphere: 1
Food: 1
Service: 1
Nathan
This Chipotle SUCKS! I usually request cilantro at chipotle on top and I’ve done this without ever having an issue. Today I requested cilantro as usual and the employee with the beard became hostile and yelled at me and made a massive scene. Completely unprofessional. I almost just walked out of the store. To top it off my bowl was half empty. I’ve put in a request to chipotle corporate so that they are aware of the hostility of this employee
Food: 1
Ashley Call
Put my tacos in the bag upside down and didn't seal it- opened the bag and everything fell out. Always out of things 1/2 way through the day. Customer service is less than ideal.
Atmosphere: 1
Food: 1
Service: 1
Patrick Murphy
Had a pretty poor experience at this location the night before Thanksgiving. The staff seemed very upset that people chose to partake in the BOGO free offering from chipotle. They told patrons other restaurants were open so they should go there instead. They were not friendly or welcoming throughout the experience.
Atmosphere: 2
Food: 4
Service: 1
Ashton York11
All I can say is, the person who made my food was professional enough. But to put it best, all the im assuming were managers and half the employees were in the back and walking in and out of what id assume was the office all the while a few just casually being on their phones while this is happening. And while this was going on a line starts forming and the only one handling it is the single guy on the make line, and i hear another employee call him lazy yet he was the only one doing his job except the guy at the window, and the guy preparing the meat, and the dude who was cleaning; and I thought the place was just understaffed which would be understandable, but their were at least 3-4 more people running in and out the back which as someone who use to work in the food industry I know that means your either hiding away so you can sit down or your in the back smoking. Im not one to gripe, I just heard things like this about this place; and figured people were exaggerating. They are not exaggerating about this place unfortunately. I will come here again as this place is close to me and I love chipotles food. I just wont expect good service from this store and wont come again at night. I dont even want an apology, because I am personally fine. The only part that angers me is the hypocrisy shown to the older guy on the make line and the fact if I was doing what the other employees were doing when I worked in the food industry previously; i would have been fired after only a few warnings. And these situations are why I am glad to be not working in the food industry anymore. I dont mean to ramble, just for a company with millions of dollars at its disposal, this is absolutely sad and disappointing.
Atmosphere: 1
Food: 4
Service: 3
Joshua Mackens
Great food but customer service needs a lot of work. You’ll come in and no one is at the line and they’ll just ignore you and eventually someone will come over. Register is down all the time. They’re constantly out of things like steak. It’s like they just don’t prepare or think ahead. It’s just the lack of attention to customers when you come in. As I’m writing this the register is down, have to order through the app, I’m the first one in line and they’re making all the to go orders ahead of mine while I just stand here. I had to ask what was going on and then they communicated to me what they were doing. It’s nothing a little management couldn’t fix. But it’s been like this for years 🤷🏼♂️
Completely fed up with this location. Management must be telling employees here to skimp on the portions. They give half ass spoons of everything. It’s ridiculous.
Charles B
Rice didn't seem fresh. Felt like i got the crusty crunchy rice. There was a chicken bone in my bowl. They gave me 3 spoons. If they didn't give handfuls of silverware they might have had forks to give. Really disappointing lunch
Atmosphere: 1
Food: 1
Service: 1
Coleman Maxwell
I see why now this location has has so many 1-star reviews. Portions are always inconsistent and ya’ll gave me and my wife explosive diarrhea.
Guys on making counter not listening not make perfect try to rushing never go back
Atmosphere: 1
Food: 1
Service: 1
Horrible and meat under cooked
Atmosphere: 1
Food: 1
Service: 1
Staff today 2:50pm extremely rude. I walked in asking for the buy one burrito get another free. I did not know it started at 4pm. It was almost 3pm at this point. I asked a young man who was nice to ask the manager for me if they could make an exception, there is a winter storm today, I am pregnant and wanted to ask just in case. I would have still ordered even if they said no but the lady at check out yelled the loudest NO and she wasn’t even the one who was asked. I looked over and she rudely yelled NO again. The gentleman that was helping me had no words. I felt so disrespected and walked out. I was the only customer there and now I see why. Never again.
Atmosphere: 1
Food: 1
Service: 1
I ordered 4 boxes. 3were good and one almost 1/2 size.Did not get what I paid. Pretty disappointed and staff was always also kind a rude. Needs proper training.
Atmosphere: 4
Food: 2
Service: 1
Gave me the littles scoop of chicken and the manger was very rude when I asked if she could give me a bit more saying “ yeah we ain’t doing that if you want more you finna pay for more” and ended up throwing my food out in front of me instead of giving me a proper scoop of chicken.
Atmosphere: 1
Food: 1
Service: 1
This Chipotle SUCKS! I usually request cilantro at chipotle on top and I’ve done this without ever having an issue. Today I requested cilantro as usual and the employee with the beard became hostile and yelled at me and made a massive scene. Completely unprofessional. I almost just walked out of the store. To top it off my bowl was half empty. I’ve put in a request to chipotle corporate so that they are aware of the hostility of this employee
Food: 1
Put my tacos in the bag upside down and didn't seal it- opened the bag and everything fell out. Always out of things 1/2 way through the day. Customer service is less than ideal.
Atmosphere: 1
Food: 1
Service: 1
Had a pretty poor experience at this location the night before Thanksgiving. The staff seemed very upset that people chose to partake in the BOGO free offering from chipotle. They told patrons other restaurants were open so they should go there instead. They were not friendly or welcoming throughout the experience.
Atmosphere: 2
Food: 4
Service: 1
All I can say is, the person who made my food was professional enough. But to put it best, all the im assuming were managers and half the employees were in the back and walking in and out of what id assume was the office all the while a few just casually being on their phones while this is happening. And while this was going on a line starts forming and the only one handling it is the single guy on the make line, and i hear another employee call him lazy yet he was the only one doing his job except the guy at the window, and the guy preparing the meat, and the dude who was cleaning; and I thought the place was just understaffed which would be understandable, but their were at least 3-4 more people running in and out the back which as someone who use to work in the food industry I know that means your either hiding away so you can sit down or your in the back smoking. Im not one to gripe, I just heard things like this about this place; and figured people were exaggerating. They are not exaggerating about this place unfortunately. I will come here again as this place is close to me and I love chipotles food. I just wont expect good service from this store and wont come again at night. I dont even want an apology, because I am personally fine. The only part that angers me is the hypocrisy shown to the older guy on the make line and the fact if I was doing what the other employees were doing when I worked in the food industry previously; i would have been fired after only a few warnings. And these situations are why I am glad to be not working in the food industry anymore. I dont mean to ramble, just for a company with millions of dollars at its disposal, this is absolutely sad and disappointing.
Atmosphere: 1
Food: 4
Service: 3
Great food but customer service needs a lot of work. You’ll come in and no one is at the line and they’ll just ignore you and eventually someone will come over. Register is down all the time. They’re constantly out of things like steak. It’s like they just don’t prepare or think ahead. It’s just the lack of attention to customers when you come in. As I’m writing this the register is down, have to order through the app, I’m the first one in line and they’re making all the to go orders ahead of mine while I just stand here. I had to ask what was going on and then they communicated to me what they were doing. It’s nothing a little management couldn’t fix. But it’s been like this for years 🤷🏼♂️
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Great place for keto diet!
Atmosphere: 5
Food: 5
Service: 5
Completely fed up with this location. Management must be telling employees here to skimp on the portions. They give half ass spoons of everything. It’s ridiculous.
Rice didn't seem fresh. Felt like i got the crusty crunchy rice. There was a chicken bone in my bowl. They gave me 3 spoons. If they didn't give handfuls of silverware they might have had forks to give. Really disappointing lunch
Atmosphere: 1
Food: 1
Service: 1
I see why now this location has has so many 1-star reviews. Portions are always inconsistent and ya’ll gave me and my wife explosive diarrhea.
Atmosphere: 1
Food: 1
Service: 1
16 dollars for a bowl without a drink
Service: 1
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