No service, one walking around, one sweeping, one making drinks.....so I just left.
Atmosphere: 1
Food: 1
Service: 1
K S
Went in and they told me I couldn’t order two dozen donut holes when there were more than enough. Not sure why?
Food: 3
Service: 1
Ray Huber
I don’t like their donuts anymore. They’re dry and not fresh tasting.
dana h
Well maintained with nice staff. I can’t complain!
Philip Bader
I went to pickup donuts for the kids, and was told by a young girl with a thick accent they didn't have my order. My wife placed a second order which we got double charged for. When I drove back through, they gave me one order, under the exact same name but did not mention the first order.
When I drove back to correct the error, she told me that I was wrong and would not offer to make the situation right. She was perfectly content letting me drive off with a missing order that she claimed never existed under the exact same name as the second order. My bank clearly showed both orders went through. I don't know if she was embarrassed or busted. The whole situation felt like a grift and the look on her face felt like she had been caught.
The whole situation felt so gross and scammy, with zero acknowledgement from them.
We have visited this location for years but I think they are under new management. One of the worst experiences I've ever had at any restaurant, over basically a $20 mistake most likely due to a thick accent. Completely ridiculous, recommend avoiding this place until they get their priorities straight.
Atmosphere: 1
Food: 1
Service: 1
Travis Jones
Old donuts, said was “old fashion” but wasn’t.
Hana Zahrani
I stopped by this Dunkin’ today and ordered through the drive-thru for myself and my kids. We got: • 3 Egg and Cheese Croissants • 2 Strawberry Frosted Donuts
The total came to $16.23.
The staff were friendly and welcoming, and the location is convenient — right on E 116th Street with the drive-thru entrance located at the back. I definitely recommend giving this branch a try. I really liked it and will certainly be coming back!
Atmosphere: 5
Food: 5
Service: 5
Ivan Trikin
Worst coffee experience ever! Only in this place, if you buy a latte, you pay for nothing. I ordered a large latte, but got one shot of latte and all other volume of cup was filled with foam. Unacceptable! Same situation with my friend, he ordered a latte too.
Kathryn Beaven
I go out of my way to stop here for coffee every morning because they’re so consistent and the customer service is excellent. Totally worth a little extra time to be greeted by a friendly face in the morning. Thanks Dunkin!
Robert W. Terry
Will never go back. The worst customer service!!!!!!!!!!!!!!!!!!
I went to Dunkin to pickup up my mobile order on 2/4/25. When I approached the window, then gentleman helping me apologized for being out of one of the styles I asked for. He asked me what I would like in place, and then went above and beyond to make my dozen box of donuts look perfect and fulfilled my wishes! We love the Dunkin on 116th and Allisonville. It’s our regular spot and we plan to keep it that way.
Mahmod Albitar
Order take a long time on doordash The dasher still waiting 20 minutes Rude employer no more orders form this place
Atmosphere: 1
Food: 1
Service: 1
Krista Beaver
Wonderful location always have fast and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Adam S
Terrible service. Rude employees. They made my order wrong. I clearly stated in the order that I did not want bacon, though she decided to ignore the message and add bacon. When I called, she stated that “I did not tell her”. Why would I have to tell her if I put NO BACON on my order? Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Carli Long
I love Dunkin so much. Good food, good service, and decent prices.
No service, one walking around, one sweeping, one making drinks.....so I just left.
Atmosphere: 1
Food: 1
Service: 1
Went in and they told me I couldn’t order two dozen donut holes when there were more than enough. Not sure why?
Food: 3
Service: 1
I don’t like their donuts anymore. They’re dry and not fresh tasting.
Well maintained with nice staff. I can’t complain!
I went to pickup donuts for the kids, and was told by a young girl with a thick accent they didn't have my order. My wife placed a second order which we got double charged for. When I drove back through, they gave me one order, under the exact same name but did not mention the first order.
When I drove back to correct the error, she told me that I was wrong and would not offer to make the situation right. She was perfectly content letting me drive off with a missing order that she claimed never existed under the exact same name as the second order. My bank clearly showed both orders went through. I don't know if she was embarrassed or busted. The whole situation felt like a grift and the look on her face felt like she had been caught.
The whole situation felt so gross and scammy, with zero acknowledgement from them.
We have visited this location for years but I think they are under new management. One of the worst experiences I've ever had at any restaurant, over basically a $20 mistake most likely due to a thick accent. Completely ridiculous, recommend avoiding this place until they get their priorities straight.
Atmosphere: 1
Food: 1
Service: 1
Old donuts, said was “old fashion” but wasn’t.
I stopped by this Dunkin’ today and ordered through the drive-thru for myself and my kids. We got:
• 3 Egg and Cheese Croissants
• 2 Strawberry Frosted Donuts
The total came to $16.23.
The staff were friendly and welcoming, and the location is convenient — right on E 116th Street with the drive-thru entrance located at the back. I definitely recommend giving this branch a try. I really liked it and will certainly be coming back!
Atmosphere: 5
Food: 5
Service: 5
Worst coffee experience ever! Only in this place, if you buy a latte, you pay for nothing. I ordered a large latte, but got one shot of latte and all other volume of cup was filled with foam.
Unacceptable!
Same situation with my friend, he ordered a latte too.
I go out of my way to stop here for coffee every morning because they’re so consistent and the customer service is excellent. Totally worth a little extra time to be greeted by a friendly face in the morning. Thanks Dunkin!
Will never go back.
The worst customer service!!!!!!!!!!!!!!!!!!
Restaurantji Recommends
I went to Dunkin to pickup up my mobile order on 2/4/25. When I approached the window, then gentleman helping me apologized for being out of one of the styles I asked for. He asked me what I would like in place, and then went above and beyond to make my dozen box of donuts look perfect and fulfilled my wishes! We love the Dunkin on 116th and Allisonville. It’s our regular spot and we plan to keep it that way.
Order take a long time on doordash
The dasher still waiting 20 minutes
Rude employer no more orders form this place
Atmosphere: 1
Food: 1
Service: 1
Wonderful location always have fast and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Terrible service. Rude employees. They made my order wrong. I clearly stated in the order that I did not want bacon, though she decided to ignore the message and add bacon. When I called, she stated that “I did not tell her”. Why would I have to tell her if I put NO BACON on my order? Will not be back.
Atmosphere: 1
Food: 1
Service: 1
I love Dunkin so much. Good food, good service, and decent prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
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