I went to Shake Shack for dinner on Sunday 12/8/24 and this will be my last trip to this restaurant. I ordered 1 single burger 1 reg fry and a shake. The burger was cold and plain when I received my meal, the fries were cold and the shake wasn’t that great either. Poor quality of food and poor service. My recommendation-Save some dough and go to Culver’s. You’ll have a greater experience.
Atmosphere: 3
Food: 3
Service: 3
Savoe Miafia Zay
The food was done fast , and the customer service was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Hamburger, Burger, Shackburger Cheese Fries and Cookies and Cream Shack, Cheese Fries, Fries
Carol
Sandwich not correct, food lukewarm and not overly friendly at Pick up drive thru window for a first time customer. Was passing thru town. Didn't realize order was not satisfactory to back on interstate.
Atmosphere: 1
Food: 1
Service: 1
Leo
Our food was delicious and the atmosphere was nice, but....
There was an older man who went around from table to table offering to grab refills for customers. We thought that was a really high level of customer service and were quite impressed. Although he did ask us how are meal was, we were the only table he did not offer refills to and our drinks were clearly empty. I won't post my assumptions online, I am pretty sure you can guess why he did not offer.... While still in shock, we watched him ask EVERY OTHER table if they needed a refill. The food was awesome, and while we still wanted that refill, I got up and halfway to the counter, another worker, a younger woman offered the refill and kindly brought it back to our table. She saved the day on the customer experience. I am sure this place has outstanding service, but we will no longer go where we are not welcome.
Atmosphere: 5
Food: 5
Service: 3
grace lichty
Was treated incredibly rudely by Cameran, one of the employees there. She made a comment about what I was eating multiple times and was just plain rude. I do want to follow up
Atmosphere: 2
Food: 3
Service: 1
Jessica Lundy
The burger was amazing a very nice crust. Friendly atmosphere along with the staff. The chocolate shake very chocolaty, it made my taste buds dance.
Vegetarian options: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger Cheese Fries and Cookies and Cream Shack, Cheese Fries
Russell Boswell
Alissa was amazing, super helpful and accommodating. The food like always was delicious and the store was very clean.
Parking: It gets very busy and crowded near the restaurant. It is sometimes hard to find parking.
I recommend ordering on your phone and picking up in drive through then proceed to eat in your car. This location is ridiculous on the inside, too busy and congested. And forget about the kiosks inside, just use your phone.
I ordered the Avocado bacon chicken, it was hot and cooked just right, with a generous amount of fresh avocado.
Fries were perfectly crisp and hot.
A great fast food option when in the area.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Avocado, Fries
Ashley Syferd
I accidentally ordered to the location in Keystone on our way to Noblesville. Manager was very understanding and was able to make the food for us there. Made sure to give the team a tip as they went above and beyond. Thank you!
Fix your bathrooms! Plumbers work 24/7, where’s management?
Atmosphere: 3
Food: 4
Service: 2
Mal Cameron
They weren’t busy at all but they wouldn’t make sure to put on a proper fitting lid so hand off was weird and when trying to grab from the top of the lid fell off and went everywhere never will get again just for that
Atmosphere: 1
Food: 1
Service: 1
Milagros Ordoñez
I tried the burger with truffle sauce, and it was really good! I recommend it! I think the potatoes with cheddar cheese were undercooked, but it would only make the potatoes crispier
Atmosphere: 5
Food: 5
Service: 5
J Turner
More small restraunts could look to this establishment as a model in which to emulate. The food was delicious and the service was spectacular. The dining room was clean and orderly. I didn't have to hunt anyone down, a server came by and asked me if I'd like a refill of my drink, small considerations go a long way.
Anytime we are in the area we eat here. I love the chicken and she always gets a burger. The fries are unreal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Burger, Cheese Fries, Fries
I went to Shake Shack for dinner on Sunday 12/8/24 and this will be my last trip to this restaurant. I ordered 1 single burger 1 reg fry and a shake. The burger was cold and plain when I received my meal, the fries were cold and the shake wasn’t that great either. Poor quality of food and poor service. My recommendation-Save some dough and go to Culver’s. You’ll have a greater experience.
Atmosphere: 3
Food: 3
Service: 3
The food was done fast , and the customer service was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Hamburger, Burger, Shackburger Cheese Fries and Cookies and Cream Shack, Cheese Fries, Fries
Sandwich not correct, food lukewarm and not overly friendly at Pick up drive thru window for a first time customer. Was passing thru town. Didn't realize order was not satisfactory to back on interstate.
Atmosphere: 1
Food: 1
Service: 1
Our food was delicious and the atmosphere was nice, but....
There was an older man who went around from table to table offering to grab refills for customers. We thought that was a really high level of customer service and were quite impressed. Although he did ask us how are meal was, we were the only table he did not offer refills to and our drinks were clearly empty. I won't post my assumptions online, I am pretty sure you can guess why he did not offer.... While still in shock, we watched him ask EVERY OTHER table if they needed a refill. The food was awesome, and while we still wanted that refill, I got up and halfway to the counter, another worker, a younger woman offered the refill and kindly brought it back to our table. She saved the day on the customer experience. I am sure this place has outstanding service, but we will no longer go where we are not welcome.
Atmosphere: 5
Food: 5
Service: 3
Was treated incredibly rudely by Cameran, one of the employees there. She made a comment about what I was eating multiple times and was just plain rude. I do want to follow up
Atmosphere: 2
Food: 3
Service: 1
The burger was amazing a very nice crust. Friendly atmosphere along with the staff. The chocolate shake very chocolaty, it made my taste buds dance.
Vegetarian options: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger Cheese Fries and Cookies and Cream Shack, Cheese Fries
Alissa was amazing, super helpful and accommodating. The food like always was delicious and the store was very clean.
Parking: It gets very busy and crowded near the restaurant. It is sometimes hard to find parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Shackburger, Chicken Bites, Fries
I recommend ordering on your phone and picking up in drive through then proceed to eat in your car. This location is ridiculous on the inside, too busy and congested. And forget about the kiosks inside, just use your phone.
I ordered the Avocado bacon chicken, it was hot and cooked just right, with a generous amount of fresh avocado.
Fries were perfectly crisp and hot.
A great fast food option when in the area.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Avocado, Fries
I accidentally ordered to the location in Keystone on our way to Noblesville. Manager was very understanding and was able to make the food for us there. Made sure to give the team a tip as they went above and beyond. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fix your bathrooms! Plumbers work 24/7, where’s management?
Atmosphere: 3
Food: 4
Service: 2
They weren’t busy at all but they wouldn’t make sure to put on a proper fitting lid so hand off was weird and when trying to grab from the top of the lid fell off and went everywhere never will get again just for that
Atmosphere: 1
Food: 1
Service: 1
I tried the burger with truffle sauce, and it was really good! I recommend it! I think the potatoes with cheddar cheese were undercooked, but it would only make the potatoes crispier
Atmosphere: 5
Food: 5
Service: 5
More small restraunts could look to this establishment as a model in which to emulate.
The food was delicious and the service was spectacular. The dining room was clean and orderly. I didn't have to hunt anyone down, a server came by and asked me if I'd like a refill of my drink, small considerations go a long way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crinkle Fries
Great food and shakes
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