Ordered a falafel pocket along with other items as I typically do. I haven’t eaten meat in 8 years. After biting into the item something wasn’t right. It was filled with chicken. Called the store and got an okay. Allergy and dietary restrictions should be taken more seriously. Now I am breaking out in hives before work hoping nothing else follows.
Update: the number prompted me to the end of a recording in which I got a message saying to contact uber eats and then disconnects. This wasn’t an uber problem but thanks.
Heather
Disappointed in my coffee this morning. I ordered a Venti PSL and easily was given a grande but for a venti price.
Mahmoud Youssef
I specifically asked for a drink thats costs $7.25 & was charged $11.12 being greedy would leave you a 1 star review
Service: 1
Pam
Our drinks and food were made perfect! Great service!
Atmosphere: 5
Food: 5
Service: 5
Kevin Brechner
Nice environment for chatting or working. Friendly staff and good service.
Atmosphere: 5
Food: 5
Service: 5
April Hensley
Really nice service & place. New type of food for me. Might take a few times to learn what tastes best.
Atmosphere: 4
Food: 4
Service: 5
Sara Holmes
Easily the best Starbucks on the north side of Indy - and yes I’ve frequented all of them. The staff and service are always fantastic, and they are the only location to never forget the vanilla in my latte 😊💕
Atmosphere: 5
Food: 5
Service: 5
Mohammed Shafee
They don’t know how to talk to a customer. There’s a tall guy I don’t know his name I don’t know how he was hired. Bad place.
Atmosphere: 1
Food: 1
Service: 1
Shamsya Siddiqua
These people have some serious problem, they gossip about a customer in each others ears in front of the customer itself, no manners and very bad customer service. Please avoid this place.
There wasn't much Chai in my drink or cherry whip, just a bit disappointed today
Colton Lance
These people ignored me while I waited there for 10 minutes and then took someone else that walked in the door before me even though I was standing right in front of them at the register.
Atmosphere: 5
Food: 5
Service: 2
georgia Wilson
Paige is one of the rudest people i've ever come across. Absolutely no customer service skills.
Atmosphere: 1
Service: 1
Russell Brandhoefer
A great place to get coffee and snacks!
Atmosphere: 5
Food: 5
Service: 5
bethany “moonbeam” keen
Oversight Fail!!!
Great atmosphere outdoors for meetings and discussions. Indoors the new chairs and metal fixtures create an echo sound that is jarring in ambiance. Staff shift change sub-par. :( Not up to food service cleanliness code standards.
The supervisor was very friendly and volunteered her expertise and ownership in the company, but she did not have the secret shopper skills to impress me for a rave rating. She seemed happy in her position, but she did not have knowledge mastery training in the Coffee Master skills program that were previously required for supervisory roles of all staff members. As a former employee trainer this made me wonder why the prices have increased exponentially.
The menu board was difficult to read, and the staff did not offer what their recommendations were for a great selection to try that they personally recommend that was worth the value and quality.
There’s definitely room for improvement to return to what the brand once was! I was disappointed overall compared to fifteen years ago when I last visited this location.
I suggest the corporate oversight committee take the time and ownership responsibility to consider contacting former employees in the records management network to consult with them regarding brand management and improvements. Huge opportunity has nearly been ruined across the corporate governance. Will they bankrupt? Yes. Disappointing overall, especially to long time patrons and supporters!
Starbucks has the Gogo juice for you Tumtum.
Atmosphere: 5
Food: 4
Service: 5
Ordered a falafel pocket along with other items as I typically do. I haven’t eaten meat in 8 years. After biting into the item something wasn’t right. It was filled with chicken. Called the store and got an okay. Allergy and dietary restrictions should be taken more seriously. Now I am breaking out in hives before work hoping nothing else follows.
Update: the number prompted me to the end of a recording in which I got a message saying to contact uber eats and then disconnects. This wasn’t an uber problem but thanks.
Disappointed in my coffee this morning. I ordered a Venti PSL and easily was given a grande but for a venti price.
I specifically asked for a drink thats costs $7.25 & was charged $11.12 being greedy would leave you a 1 star review
Service: 1
Our drinks and food were made perfect! Great service!
Atmosphere: 5
Food: 5
Service: 5
Nice environment for chatting or working. Friendly staff and good service.
Atmosphere: 5
Food: 5
Service: 5
Really nice service & place. New type of food for me. Might take a few times to learn what tastes best.
Atmosphere: 4
Food: 4
Service: 5
Easily the best Starbucks on the north side of Indy - and yes I’ve frequented all of them. The staff and service are always fantastic, and they are the only location to never forget the vanilla in my latte 😊💕
Atmosphere: 5
Food: 5
Service: 5
They don’t know how to talk to a customer.
There’s a tall guy I don’t know his name
I don’t know how he was hired.
Bad place.
Atmosphere: 1
Food: 1
Service: 1
These people have some serious problem, they gossip about a customer in each others ears in front of the customer itself,
no manners and very bad customer service.
Please avoid this place.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There wasn't much Chai in my drink or cherry whip, just a bit disappointed today
These people ignored me while I waited there for 10 minutes and then took someone else that walked in the door before me even though I was standing right in front of them at the register.
Atmosphere: 5
Food: 5
Service: 2
Paige is one of the rudest people i've ever come across. Absolutely no customer service skills.
Atmosphere: 1
Service: 1
A great place to get coffee and snacks!
Atmosphere: 5
Food: 5
Service: 5
Oversight Fail!!!
Great atmosphere outdoors for meetings and discussions. Indoors the new chairs and metal fixtures create an echo sound that is jarring in ambiance. Staff shift change sub-par. :( Not up to food service cleanliness code standards.
The supervisor was very friendly and volunteered her expertise and ownership in the company, but she did not have the secret shopper skills to impress me for a rave rating. She seemed happy in her position, but she did not have knowledge mastery training in the Coffee Master skills program that were previously required for supervisory roles of all staff members. As a former employee trainer this made me wonder why the prices have increased exponentially.
The menu board was difficult to read, and the staff did not offer what their recommendations were for a great selection to try that they personally recommend that was worth the value and quality.
There’s definitely room for improvement to return to what the brand once was! I was disappointed overall compared to fifteen years ago when I last visited this location.
I suggest the corporate oversight committee take the time and ownership responsibility to consider contacting former employees in the records management network to consult with them regarding brand management and improvements. Huge opportunity has nearly been ruined across the corporate governance. Will they bankrupt? Yes. Disappointing overall, especially to long time patrons and supporters!
Atmosphere: 3
Food: 1
Service: 4
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