Today we tried to door dash two shakes from here and they didn't have the ice cream flavors for the shakes they offered on the door dash menu. first of all don't offer those flavors then if you can't fulfill them. In today's world of modern technology yes that is possible, if you are unable to digitally update your menu you probably shouldn't participate in food delivery services.But then instead of trying to work with us and offer other flavors they were acting irritated with the door dasher, listed about two flavors and then just told her the manager was cancelling our order. We weren't event offered a call or the time of day. I tried calling the store and got voicemail.First time trying the Baskin Robbin's here in Fort Wayne and it will definitely be the last. Now I know why I never hear of them to be quite frank.
Jessica Lowrey
Should have known when there wasn't a single car in the parking lot. Out of waffle bowls & cones. Ok fine. Got a 2 scoop & a 3 scoop. They were literally the size of a home ice cream scoop. 5 tiny scoops of ice cream for $15. Baskin Robbins should be ashamed of themselves for charging that much for such tiny portions.
Atmosphere: 2
Food: 1
Service: 4
Arrianna Pelham
The cake online advertised is not anywhere comparable to what you get. Details missing in the cake, the simplest thing to put on a cake 21 they could not even do that. I paid 30 dollars for an ice cream cake which was the size of an ice cream pint which was supposed to feed over 6 people. I should have read reviews before I ordered, it seems they have a trend for their cakes not being the best I guess. GO TO DQ IT IS BETTER!!
Atmosphere: 1
Food: 1
Service: 1
T M
They didn't have the traditional 31 flavors, but what they did have was good.
Joseph Doty
Dawn & I tried to place an order tonight 14th. Basically they told us that they're low on ice cream. I thought Baskin -Robbins we're supposed to have more flavors than DQ?? Now I know why we don't go to Baskin-Robbins. Never heard of a ice cream shop having no ice cream. And this place is supposed to be a Valentine's day favorite??? Highly doubt it
Mike Gottfried
Donuts and peanut butter chocolate ice cream excellent
Crystal Malone
WORST service ever. I ordered a cake 48 hrs ahead of time. A worker took my order I called and double checked my order and the lady was so rude saying the worker shouldn't have taked my order. She said she would call me back. She called to say she was going to have someone come in and make my sons cake. Which is great! I went and picked my cake up and I asked about the other stuff in my order and she said I dont have anything else and was so rude. They spelled my sons name wrong and the frosting was wrong. If your a business and say your going to make the cake at least make it right and be kind. Brittany was the rudest with NO customer service knowledge. I said some inappropriate things and got a refund. Also, she said BR is going down and not doing well. GO SOMEPLACE ELSE!!
Lauren Lewis
Nobody knows what they are doing, they aren't friendly, I had to fill out my own cake order form only for them to lose the order . Not happy and will not go back which is sad because I used to work at a baskin Robbins and it was great but it definitely shows the managing is terrible.
Kaelia Gall
Ignore the negative reviews and give this location another chance! I ordered a cake for my dads birthday and it was fantastic! Jamie did a great job and I will definitely be ordering from her again!
L
Managers please help these workers. They asked me 20 times what I wanted in drive through. No icecream cones, limited flavors. My drink wasn't made right. Same guy handling money dealing food.
Experince was awful! Lobby was closed 3hrs early. No sign no nothing...Called the store to ask if they were open. They were.. Asked us to go thru drive-thru. They were short handed so they had to close lobby down. I finally get to order...I asked for a banana split. They were out of bananas. I asked for pistachio and they were out. I asked for rocky road. They were out. I asked for chocolate they were out. I finally asked what they DID have chose from that... I asked for a waffle cone. They were out...
Nicole J.
This place is awful. Not even a dozen ice cream flavors. Didn't have the stuff to make a ice cream Sunday. When I asked a question they took it as I didn't want my order. Unfortunately won't be back. I just happen to be in the area. The ice cream signs didn't match the flavors they had and the employee did not know which ice cream was which. The other employee told me it was a manager decision. I think they need a new manager and friendlier employees.
Laura Mccue
Wow took my granddaughters for ice cream only 12 flavors to choose from. No waffle cones and my spoon was a toaster spoon. When I asked the lady why she really didn't want to answer. She mentioned to me they were cleaning the freezer. No reason for my spoon or waffle cones. Usually the service is much better. Disappointed ?
Susie Piohia
I walked into the lobby of the location by 740pm. There was one customer ahead of me that was taking her time sampling many different flavors. She finally made her decision, received her scoop, paid for it & sat down. The employee came towards me a little bit later and said "I'm sorry but the Lobby closed at 745pm so if you want anything you will have to go through the drive thru..EVEN THO I WAS IN THE LOBBY PRIOR TO CLOSING! LOUSY CUSTOMER SERVICE!
Mary Munoz
Always out of prepackaged so they charge more for fresh pack. Rude employees.
Today we tried to door dash two shakes from here and they didn't have the ice cream flavors for the shakes they offered on the door dash menu. first of all don't offer those flavors then if you can't fulfill them. In today's world of modern technology yes that is possible, if you are unable to digitally update your menu you probably shouldn't participate in food delivery services.But then instead of trying to work with us and offer other flavors they were acting irritated with the door dasher, listed about two flavors and then just told her the manager was cancelling our order. We weren't event offered a call or the time of day. I tried calling the store and got voicemail.First time trying the Baskin Robbin's here in Fort Wayne and it will definitely be the last. Now I know why I never hear of them to be quite frank.
Should have known when there wasn't a single car in the parking lot. Out of waffle bowls & cones. Ok fine. Got a 2 scoop & a 3 scoop. They were literally the size of a home ice cream scoop. 5 tiny scoops of ice cream for $15. Baskin Robbins should be ashamed of themselves for charging that much for such tiny portions.
Atmosphere: 2
Food: 1
Service: 4
The cake online advertised is not anywhere comparable to what you get. Details missing in the cake, the simplest thing to put on a cake 21 they could not even do that. I paid 30 dollars for an ice cream cake which was the size of an ice cream pint which was supposed to feed over 6 people. I should have read reviews before I ordered, it seems they have a trend for their cakes not being the best I guess. GO TO DQ IT IS BETTER!!
Atmosphere: 1
Food: 1
Service: 1
They didn't have the traditional 31 flavors, but what they did have was good.
Dawn & I tried to place an order tonight 14th. Basically they told us that they're low on ice cream. I thought Baskin -Robbins we're supposed to have more flavors than DQ?? Now I know why we don't go to Baskin-Robbins. Never heard of a ice cream shop having no ice cream. And this place is supposed to be a Valentine's day favorite??? Highly doubt it
Donuts and peanut butter chocolate ice cream excellent
WORST service ever. I ordered a cake 48 hrs ahead of time. A worker took my order I called and double checked my order and the lady was so rude saying the worker shouldn't have taked my order. She said she would call me back. She called to say she was going to have someone come in and make my sons cake. Which is great! I went and picked my cake up and I asked about the other stuff in my order and she said I dont have anything else and was so rude. They spelled my sons name wrong and the frosting was wrong. If your a business and say your going to make the cake at least make it right and be kind. Brittany was the rudest with NO customer service knowledge. I said some inappropriate things and got a refund. Also, she said BR is going down and not doing well. GO SOMEPLACE ELSE!!
Nobody knows what they are doing, they aren't friendly, I had to fill out my own cake order form only for them to lose the order . Not happy and will not go back which is sad because I used to work at a baskin Robbins and it was great but it definitely shows the managing is terrible.
Ignore the negative reviews and give this location another chance! I ordered a cake for my dads birthday and it was fantastic! Jamie did a great job and I will definitely be ordering from her again!
Managers please help these workers. They asked me 20 times what I wanted in drive through. No icecream cones, limited flavors. My drink wasn't made right. Same guy handling money dealing food.
Restaurantji Recommends
Experince was awful! Lobby was closed 3hrs early. No sign no nothing...Called the store to ask if they were open. They were.. Asked us to go thru drive-thru. They were short handed so they had to close lobby down. I finally get to order...I asked for a banana split. They were out of bananas. I asked for pistachio and they were out. I asked for rocky road. They were out. I asked for chocolate they were out. I finally asked what they DID have chose from that... I asked for a waffle cone. They were out...
This place is awful. Not even a dozen ice cream flavors. Didn't have the stuff to make a ice cream Sunday. When I asked a question they took it as I didn't want my order. Unfortunately won't be back. I just happen to be in the area. The ice cream signs didn't match the flavors they had and the employee did not know which ice cream was which. The other employee told me it was a manager decision. I think they need a new manager and friendlier employees.
Wow took my granddaughters for ice cream only 12 flavors to choose from. No waffle cones and my spoon was a toaster spoon. When I asked the lady why she really didn't want to answer. She mentioned to me they were cleaning the freezer. No reason for my spoon or waffle cones. Usually the service is much better. Disappointed ?
I walked into the lobby of the location by 740pm. There was one customer ahead of me that was taking her time sampling many different flavors. She finally made her decision, received her scoop, paid for it & sat down. The employee came towards me a little bit later and said "I'm sorry but the Lobby closed at 745pm so if you want anything you will have to go through the drive thru..EVEN THO I WAS IN THE LOBBY PRIOR TO CLOSING! LOUSY CUSTOMER SERVICE!
Always out of prepackaged so they charge more for fresh pack. Rude employees.