BJ's Restaurant & Brewhouse

We are in Fort Wayne for a softball tournament. We made reservations for 30ppl but when we got there they had no reservations. We showed them our confirmation email and after waiting 30 minutes the manager appeared and told us the best they could do was have us wait for 2 hours and than they would be able to seat us. Terrible. We come down here a couple times a year and we will never go back.

Food was terrible. Service was blah. Not impressed at all. Way over priced for bland food. Will not be going back.

Atmosphere: 1

Food: 1

Service: 1

We have never had the best luck with service at BJs until tonight! Shelby was amazing, super proactive tending all tables needs all at once! Definitely one of the best meals we have had here based solely on how great our service was.

Service: 5

If you even have a doubt where to eat and you pull this review up - COME TO BJs and stop wasting your time. If you come to BJs I would recommend sitting at the bar and asking for Kevin. If I could go into a lab and create the perfect server - it would be Kevin. Kevin has to be on the Mount Rushmore of servers held down by gravity. I get the sense Kevin has been a manager and if anyone reading this Google review works at BJ - Kevin should be a General Manager at minimum. Thanks Kevin for everything!!!

Atmosphere: 5

Food: 5

Service: 5

Used to love their food. Then they got rid of all the best sauces. Bacon glaze, mandarin orange bacon glaze porkchops, and rootbeer wings. Sad when corporations lose loved products so that chain can cut costs on inventory.

Atmosphere: 5

Food: 2

Service: 5

Very slow for delivery with doordash, they were 20+ min late from the time pick up time.

Their stupid waitlist thing didn't sign us in and then there was an hour wait.

Atmosphere: 1

Food: 1

Service: 1

Will definitely not be returning.. sad that we look forward to eating together as a family of 3 with a $90 bill and had such awful service.. I have never experienced such bad service that it felt intentional. To give you an idea of the occupancy there were quite a few empty tables, a pretty slow evening at that. Zero explanation for the service we had. Our waitress didn’t come to the table to great us or get our drinks orders for 15 minutes, after drink orders were taken we sat and waited for an additional 25 minutes to order our food, and afterwords we had to ask for an update on our food after waiting an additional 30 minutes without even receiving our appetizer or silverware, by the time we got our food we needed condiments. We waited, and then continued to wait, other waitresses passing as they actually were checking on their tables. Finally when our waitress walked past to start a different table we were able to ask for condiments, as she never came back to see if our orders were even correct ( both of our dishes were overcooked), we then continued to wait for a check, she finally gave it to us without letting us know it was an online checkout, we then had to ask a different waitress for boxes. The majority of the time during our visit we noticed our waitress all the way across the room chatting with other employees by the kitchen door, glancing over at us occasionally.. I have never left a review like this on a restaurant but with how disappointed we were with our experience we felt we should share our experience so others can be prepared for the LONG wait even if the restaurant isn’t busy, and for the very poor service.

Atmosphere: 4

Food: 3

Service: 1

So the atmosphere and service is great but my steak was just alright it was cooked perfectly but it didn't taste like high quality beef even tho it was medium it was super dry!!! My drink and bread bowl broccoli soup was great and the rest of my group loved their meals also so I really don't know!!!

Atmosphere: 5

Food: 3

Service: 5

Our family really enjoys this place but this visit was awful. 4 of the 6 sets of silverware were dirty. When we asked a passing server for a new set, her response implied that this wasnt surprising. Our server took our orders, brought the soups & salad, and then disappeared. When our food did arrive it looked like it had been under the heat lamp for awhile. Our prime rib meals were dry to the point the meat almost looked like jerky. The mashed potatoes and broccoli were so dry they were crunchy. The only truly decent parts of the meal were the pazookies. We aren't so sure we will be back anytime soon.

Atmosphere: 3

Food: 2

Service: 2

We had a great New Year's Eve dinner atafter.
I'm glad we could make reservations as there was a long wait.
The food was great.
The drinks were great.
Our server, Elana, was very professional, friendly, and cordial.
Our hostess, Cami, was also very professional, friendly and cordial.
We will dine at BJ's Brewhouse often.

Atmosphere: 5

Food: 5

Service: 5

The baked potatoes were hard and cold. The meat was cold, tough and the scampi was cold and all they do is cover everything in wilted parsley. First time here will never come back again. The waitress was not good.

Atmosphere: 2

Food: 1

Service: 1

Really disappointed.

We let our kids pick their restaurant of choice for their birthdays. It was our daughters 18th yesterday and she wanted BJs.

I called ahead and made a reservation or whatever term you all use, for 8 under the name Isabelle. We walked in and there was no hostess and no other guests waiting, not to mention hardly anyone in the restaurant. We had two what appeared to be managers just looking at us and no one else appeared for over 10 minutes. When someone did it was a server who had to get the hostess because he couldn't find our reservation.

One of the managers that just stared at us finally helped to set up our table and get us seated and told us along the way all draft beer (at a brewhouse) was coming out warm.

The server we had was attentive, he was not the problem. The food was cold, and my husband and brother in law both got the brisket burger and said it was flavorless. There was more avacodo on my plate than my burger.

All around just not a good experience. This was the second, and probably last time, I'll go back here as the first wasn't good either. Disappointing when you spend nearly 300$ on dinner for it to be subpar.

Atmosphere: 1

Food: 1

Service: 1

We made reservations a day in advance and we're taken to our table for 9 right away. Our server was attentive and quick. It was my son's birthday so he received a free dessert. The server placed a candle in it when she brought it out. We had a great experience.

The service was amazing tonight and we loved the Prickly Pear Lemonade with Ricci and Amber.

Atmosphere: 5

Food: 5

Service: 5