Cold Stone Creamery

I went here today after seeing a movie. They were still open and the store was completely empty. I stood in line for a good five minutes while the two teenage employees sat in the back room giggling with the door wide open. I locked eyes with the two girls several times, assuming they saw I was in line and needed assisted. I ended up leaving without being served as my order was never taken.

Do not buy ice cream “cakes” from here. Mother in law paid a lot of money for a large cake for a birthday party. Wanted a cake with cookie dough pieces, and Kit Kats in the ice cream and Kit Kats on top. So many things went wrong and their unwillingness to help prompted this warning to others.

They ran out of Kit Kats, had a total of 4 little bars split in half, didn’t bother to tell us or ask if we wanted something else instead, still charged us for it though.

The cake itself was very dry, and the center was hollowed out, and collapsed. They admitted this is not normal after also saying they had video of them making the cake and claiming they did a good job.

Rather than a bunch of small cookie dough pieces spread throughout the ice cream part of it, there were a couple huge (like size of a piece of cake) chunks. So big and hard that even a 7 year old boy couldn’t eat it.

After calling them and asking for a refund, they said they don’t do refunds at all, and could offer 50% off another cake, which we don’t want after this experience. They wouldn’t even give us corporates phone number to escalate.

Extremely disappointed in the entire experience.

Ordered from their website for delivery and they sent out a partial delivery and never notified me, then they would not pick up the phone, called 6 times

Grace was so pleasant! She always is, even when I being my rowdy boys she entertains them!

The ice cream was as I expected it to be, cold and delicious. What I didn’t expect was the service to be so amazing. Evie was so patient and kind while I was trying to select a flavor that my 4 year old autistic son might approve of. Later in our visit I was a little embarrassed in asking her to take our picture but she did so without judgement and without hesitation. For some it’s just ice cream, but to me it was so much more. Evie, thank you for being such an awesome person and helping to make our day out perfect!

Ordered from here this evening and once it was delivered I was more than disappointed. When my delivery driver was there they didn't have one of the items so I settled for something else. The topper is I got the quart for the other item and it was not even nearly full....for the amount of money it is it should have been. I would love to post the pictures I took of it but I can't figure out how.

Had to wait for a family that wanted to sample everything... once it was my turn, service was excellent and the desert was on point.

Unrelated, the ice cream is good

I was picking up ice cream tonight and there was a 2 or 3 year old girl outside vomiting. Her dad was helping her and I went in and asked for a small cup of water to take her so that she could rinse the vomit from her mouth. An employee at Cold Stone told me that they could not give the small child water and someone would have to buy her a bottle of water. I cannot understand not having empathy. Especially for a child.

I took my grandson to Cold Stone for his birthday. He loves the variety of ice cream flavors and the choice of toppings. Plus it's fun to watch them make your ice cream treat. The ice cream is so delicious!!

We came and were kinda finishing up it was 10 minutes to close so we were just finishing and there was a really passive aggressive girl who turned the lights off on us and started slamming the chairs on the table and looking at us. This was still before close and we were already getting up but they never even said a word to us about they were closing up just the girl kept giving us dirty side glances and telling the other girls to hurry up and lock the door. So by 9:53 we were out and they were running to lock the door. I get we were there kinda cutting it close but damn she was listening to us the entire time we were there so she knew we were getting ready to leave. The rest of the people there just kinda stayed in the back while she slammed chairs around. Just wish they would have just at least said something to us instead of being so hostile.

Customer service very poor. People need a lot of training because today was the poorest excuse for a Cold Stone i have ever seen. Won't be back. Pathetic

The worst customer service I’ve ever experienced. If you’re paying almost $20 for a couple ice creams you would think it would come with a smile at least.

We were overcharged and on top of that did not receive what we asked for… I asked the girl if she put almonds in the ice cream and she proceeds to ask me, “Did you ask for almonds?,” in the rudest way.

On top of the rude customer service we did not even receive spoons, lids, or a bag for our ice cream. I have not been to cold stone in years, but after today’s terrible experience, I will never be coming back.

If you want your customers to feel welcomed in an establishment, customer service is a must. Making your customers feel welcomed should at least be required.

Expensive. Just okay.

charged the wrong amount of money and never picked up the phone when i called about it!