Went through the drive-thru and ordered a chocolate concrete mixer. When I got to the window, they tried to hand me a vanilla one. I politely let them know it was supposed to be chocolate. After waiting a few minutes, they came back with the same mixer, just with chocolate syrup poured on top (which was all over the outside of the cup). That’s not how you fix a mistake. On top of that, the employee was extremely rude throughout the entire interaction. I normally wouldn’t leave a bad review over something small, but the poor service and lack of care were really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Kenny Mac
Chocolate Malt was not a Chocolate Malt. There was no malt powder used. Like I was served light brown frozen milk, no real chocolate flavor.
Atmosphere: 4
Food: 3
Service: 4
Marie “M.gale8291” Gale
Food and service are always spot on. It's expected to wait a few minutes at the drive-thru but it's worth the wait.
Atmosphere: 5
Food: 5
Service: 5
Austin B
Solid drive thru or dine in option off DuPont Road.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Reeves
Ordered food to pick up at curbside. The service was good. Fairly quick service.
Atmosphere: 5
Food: 5
Service: 5
Bill Moore
Consistently fresh and tasty food at a fair price.
Atmosphere: 5
Food: 5
Service: 5
AINDO owing
The manager with the pink bun is the man! Or at least should be the manager I rarely write reviews but give this guy a raise he’s such a hard worker and treated me so kindly on a super packed Saturday. 5 stars
Amy Pond
They messed up the order about 50% of the time in some way. And the curbside pickup is never on time. I frequently have to call them after waiting for 10 to 15 minutes to remind them that I'm here. If we did not like the food so much we would not go back.
Atmosphere: 3
Food: 5
Service: 2
Runa
A cashier named Abby was not patient with me at all. She talked with an attitude and did not help me with my order and I felt rushed. When she gave me the number for my order I asked her “do I take it with me?” She ignored me, when I looked at her she just nodded her head. I told her it’s my first time here so I needed help with the order she didn’t help to tell me anything about my order when I asked her if it comes with fries etc and did not even engage at all. My husband is a non English speaker and she asked us something about the FFA and he thought she said “cash or Apple Pay” and she looked at him with a dirty look and said “what?” It was just an overall an annoying experience talking to her.
Service: 1
Brenda White
Ordered ahead ! Drive into parking spot and they bring you the food. Very convenient.
We came in at the end of a large rush, the restaurant was just filled with a group of more than 40 people when we walked in. I had no problem being patient but I did have a problem with people who came in after us getting their food before we did, and the manner in which we got our meal, piece by piece. They dropped off one meal, then a few minutes later someone else dropped off our custard and then several minutes after that we finally got the 2nd meal. Each one was a “drive by” drop off, they didn’t even stop to apologize, ask if we needed anything, explain why w were getting our meals in pieces, etc and the whole process took over 30 minutes. I understand what it’s like to work in restaurants and get slammed by a large group. I don’t understand the lack of service to the other patrons.
Atmosphere: 2
Food: 4
Service: 1
Ryan Bos
Asking me for my order before I can even look at the menu, and Asking for details I already answered 3 times. Drive through experience as bad as Chick-fil-A
Atmosphere: 1
Food: 3
Service: 1
Shane Wireman
Great food and people!
Atmosphere: 5
Food: 5
Service: 5
Matthew Marra
Clean place, great good and great service.
Atmosphere: 5
Food: 5
Service: 5
Amanda Dehmiri
They always pull us forward and we have to wait for our food. They never hand it out the windows
Went through the drive-thru and ordered a chocolate concrete mixer. When I got to the window, they tried to hand me a vanilla one. I politely let them know it was supposed to be chocolate. After waiting a few minutes, they came back with the same mixer, just with chocolate syrup poured on top (which was all over the outside of the cup). That’s not how you fix a mistake. On top of that, the employee was extremely rude throughout the entire interaction. I normally wouldn’t leave a bad review over something small, but the poor service and lack of care were really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Chocolate Malt was not a Chocolate Malt. There was no malt powder used. Like I was served light brown frozen milk, no real chocolate flavor.
Atmosphere: 4
Food: 3
Service: 4
Food and service are always spot on. It's expected to wait a few minutes at the drive-thru but it's worth the wait.
Atmosphere: 5
Food: 5
Service: 5
Solid drive thru or dine in option off DuPont Road.
Atmosphere: 5
Food: 5
Service: 5
Ordered food to pick up at curbside. The service was good. Fairly quick service.
Atmosphere: 5
Food: 5
Service: 5
Consistently fresh and tasty food at a fair price.
Atmosphere: 5
Food: 5
Service: 5
The manager with the pink bun is the man! Or at least should be the manager I rarely write reviews but give this guy a raise he’s such a hard worker and treated me so kindly on a super packed Saturday. 5 stars
They messed up the order about 50% of the time in some way. And the curbside pickup is never on time. I frequently have to call them after waiting for 10 to 15 minutes to remind them that I'm here. If we did not like the food so much we would not go back.
Atmosphere: 3
Food: 5
Service: 2
A cashier named Abby was not patient with me at all. She talked with an attitude and did not help me with my order and I felt rushed. When she gave me the number for my order I asked her “do I take it with me?” She ignored me, when I looked at her she just nodded her head. I told her it’s my first time here so I needed help with the order she didn’t help to tell me anything about my order when I asked her if it comes with fries etc and did not even engage at all. My husband is a non English speaker and she asked us something about the FFA and he thought she said “cash or Apple Pay” and she looked at him with a dirty look and said “what?” It was just an overall an annoying experience talking to her.
Service: 1
Ordered ahead ! Drive into parking spot and they bring you the food. Very convenient.
Food: 5
Service: 5
Restaurantji Recommends
We came in at the end of a large rush, the restaurant was just filled with a group of more than 40 people when we walked in. I had no problem being patient but I did have a problem with people who came in after us getting their food before we did, and the manner in which we got our meal, piece by piece. They dropped off one meal, then a few minutes later someone else dropped off our custard and then several minutes after that we finally got the 2nd meal. Each one was a “drive by” drop off, they didn’t even stop to apologize, ask if we needed anything, explain why w were getting our meals in pieces, etc and the whole process took over 30 minutes. I understand what it’s like to work in restaurants and get slammed by a large group. I don’t understand the lack of service to the other patrons.
Atmosphere: 2
Food: 4
Service: 1
Asking me for my order before I can even look at the menu, and Asking for details I already answered 3 times. Drive through experience as bad as Chick-fil-A
Atmosphere: 1
Food: 3
Service: 1
Great food and people!
Atmosphere: 5
Food: 5
Service: 5
Clean place, great good and great service.
Atmosphere: 5
Food: 5
Service: 5
They always pull us forward and we have to wait for our food. They never hand it out the windows
Atmosphere: 5
Food: 4
Service: 5
Loading...