The first time i went to this place two years ago the place was trashed, they were rude, and messed up our order. i thought after two whole years they would’ve gotten better but i guess not. a few days ago i went in and visited a friend that was working and simply asked if they were still hiring and they proceeded to SLAM down a paper and pen and told me to write my first and last name and phone number. i did as they asked but they had walked away. that same day i asked for a water and 2 donuts and when they gave me my food and drinks they yelled “here for the weirdos!!” which is awfully rude. you could hear them loudly talking awfully about me calling me weird and annoying. Today i went again and got some donuts and spent some time in there. my food was stale. you could tell that the donuts i had received were from a couple nights before. i had found a couple friends while i was there and they had told me they’re bad experiences while they were here too. i made a joke saying that this is why starbucks was better and they got mad and told us to leave and go there then. i will say we indeed did leave and we indeed did go to Starbucks, where they treated us with respect and not like dirt.
Atmosphere: 1
Food: 1
Service: 1
Command Chief
Well now I understand why the Starbucks right across the street not only has four times the number of customers but scores much much higher in their online reviews! 4.3 vs 3.0! This location continuously has issues! I go through the drive-through two times per week and order a large, nutty, pumpkin, iced coffee. No problems whatsoever. They ring it in. I pull up to the window, pay, and I’m on my way. However, if you go inside and you try to order a large nutty, pumpkin, iced coffee, which I have now done multiple times, it is always an issue! The general manager tries to explain to you that her system just doesn’t ring up a nutty, pumpkin, iced coffee and she has to ring it in a different way. I explained to her that it is never an issue in the drive-through, but that just made her mad. She then doubled down and said our system doesn’t ring it up that way! So I said, do you have two separate systems, one for the drive-through and one for dining in? Of course not! so why is it always an issue on the inside and never an issue on the outside? Not to mention that every time I go here, they are out of particular products. Now back to the service. The entire place is run by teenage children, and the general manager is completely inflexible. Like I said, just look out your front window, across the street to the Starbucks and you will see they have four times the number of customers! Now, if you point that or anything else out to the general manager, she just gets mad. It doesn’t have anything to do with the way this store is run, right? Oh no, of course not! What is really sad is that Dunkin as a brand has done a phenomenal job, building its business and putting out superior product. However, that doesn’t really matter when you have a store that’s run terribly! If you don’t believe me, just look at their overall review store online as previously mentioned. It’s a 3.0. I believe this is the first time that I have ever seen a restaurant that has more 1 star reviews than good reviews. Yes, you heard that correctly, they’re largest number of reviews. Their customers have left 1 star! Just see for yourself! 3.0 in the restaurant industry is a failure! The proof is in the results. save yourself the hassle and go across the street to Starbucks. The Starbucks online review score is 4.3! Enough said!! 4.3 vs 3.0! Not even close
Atmosphere: 1
Food: 1
Service: 1
Sara Watts
BEWARE! Yesterday (03/15/24 @5pm), my debit card had fraudulent charges from local restaurants a few hours after I visited this Dunkin Donuts location. After contacting my bank and the police, I reached out to Dunkin corporate to file a complaint which was then forwarded to the local district manager. This is the reply I received:We are very sorry to hear about you experience at 351971-Illinois Rd [351971] on Mar 16 2024 09:54 AM We are working hard to ensure that all staff are fully trained so the we are consistently Fast & Friendly.Please visit us again soon.
Atmosphere: 3
Food: 1
Service: 1
Jeff Albert
I was here 1-2 weeks ago and the service was outstanding. I live up North so this was my first visit to this location but it was really great. Much better than DuPont Rd or the one by
Atmosphere: 5
Food: 5
Service: 5
Lisa Butler
The fruit drink we ordered is a drink we have gotten at other locations and have liked that is why we ordered it but at this location it tasted watered down almost like a flavored water. My husband ordered a chocolate iced glazed donut and he even pointed to it in the case and received a chocolate donut. We didn’t look in the sack until we were on our way down the road. Lesson learned on our part. We were dissatisfied with this location not with Dunkin’ overall.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Donuts
Jessica Buckmaster
Seriously?
Atmosphere: 1
Food: 1
Service: 1
B2G Travelers
Closed at 6:50pm when door says 7pm.
Service: 1
Austin S
I got the chicken and roast pepper. Wrap into about three inches wide 4 ninety nine what a
Food: 1
Tracy
I was there at 9:34 this morning. I was told that there's ONLY 4 bagels because the staff hadn't made them, then they ONLY had a few donuts. I had ordered cream cheese at the same time and when asking if the cream cheese was in the bag she said no. I proceeded to say it was ordered. I had to pay separately. When getting to my job, the bagels and donuts looked like they were from yesterday... For the price of everything it's just ridiculous and for the face that the girl (staff) didn't care. I DON'T recommend going to that location. I should of went to Kroger and got fresh bagels and donuts. Thanks for nasty food. Also I tried to call to bring this to their attention and it went to voicemail.
Atmosphere: 1
Food: 1
Service: 1
Angie C
Went through drive thru for 1 drink took 10 minutes to take my 1 drink order and 10 more to hand it to me, and the lady was rude and stated "there is only 2 of us here is your drink"! Handed it to me, and it was nasty!! I won't go back to this location, if your understaffed maybe close the store... Everything was awful and I work in customer service, I wouldn't have a job if I talked to people that way. I'd give no stars if I could.
Idk how this location stays in business. They are ALWAYS out of several items and the coffee isn't that great. I ordered an Americano (yes I know they come with water) and ordered it with oatmilk and it was literally just watered down garbage. The hashbrowns I got were soggy greasy and burnt. Do not recommend wasting your money. Do yourself a favor and go across the street to Starbucks.
Went into the dark store for donuts and found no lighting to see what kind of donuts there were. Ordered three donuts to go and the first was a powder filled choc. cream which hardly had any cream. The second two were sour cream that had to be at least 2 possibly 3 days old that were hard and stale, after the first one I broke second one in half, it was the same so I thru it away. Never will stop at that store ever.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Bottled Water
Ash Sanders
It was decentBurnt bagels. Incorrect orders.Staff corrected but weren't as friendly as other locations.
Atmosphere: 3
Food: 3
Service: 3
Joseph Pence
Service was slow and disorganized. Employees had no idea what was going on. Took forever to make our drinks, and when I did get my chai tea it was basically water.
Atmosphere: 1
Food: 1
Service: 1
Scott Claxton
The worst service at any Dunkin donuts in Fort wayne and the management does not care.
The first time i went to this place two years ago the place was trashed, they were rude, and messed up our order. i thought after two whole years they would’ve gotten better but i guess not. a few days ago i went in and visited a friend that was working and simply asked if they were still hiring and they proceeded to SLAM down a paper and pen and told me to write my first and last name and phone number. i did as they asked but they had walked away. that same day i asked for a water and 2 donuts and when they gave me my food and drinks they yelled “here for the weirdos!!” which is awfully rude. you could hear them loudly talking awfully about me calling me weird and annoying. Today i went again and got some donuts and spent some time in there. my food was stale. you could tell that the donuts i had received were from a couple nights before. i had found a couple friends while i was there and they had told me they’re bad experiences while they were here too. i made a joke saying that this is why starbucks was better and they got mad and told us to leave and go there then. i will say we indeed did leave and we indeed did go to Starbucks, where they treated us with respect and not like dirt.
Atmosphere: 1
Food: 1
Service: 1
Well now I understand why the Starbucks right across the street not only has four times the number of customers but scores much much higher in their online reviews! 4.3 vs 3.0! This location continuously has issues! I go through the drive-through two times per week and order a large, nutty, pumpkin, iced coffee. No problems whatsoever. They ring it in. I pull up to the window, pay, and I’m on my way. However, if you go inside and you try to order a large nutty, pumpkin, iced coffee, which I have now done multiple times, it is always an issue! The general manager tries to explain to you that her system just doesn’t ring up a nutty, pumpkin, iced coffee and she has to ring it in a different way. I explained to her that it is never an issue in the drive-through, but that just made her mad. She then doubled down and said our system doesn’t ring it up that way! So I said, do you have two separate systems, one for the drive-through and one for dining in? Of course not! so why is it always an issue on the inside and never an issue on the outside? Not to mention that every time I go here, they are out of particular products. Now back to the service. The entire place is run by teenage children, and the general manager is completely inflexible. Like I said, just look out your front window, across the street to the Starbucks and you will see they have four times the number of customers! Now, if you point that or anything else out to the general manager, she just gets mad. It doesn’t have anything to do with the way this store is run, right? Oh no, of course not! What is really sad is that Dunkin as a brand has done a phenomenal job, building its business and putting out superior product. However, that doesn’t really matter when you have a store that’s run terribly! If you don’t believe me, just look at their overall review store online as previously mentioned. It’s a 3.0. I believe this is the first time that I have ever seen a restaurant that has more 1 star reviews than good reviews. Yes, you heard that correctly, they’re largest number of reviews. Their customers have left 1 star! Just see for yourself! 3.0 in the restaurant industry is a failure! The proof is in the results. save yourself the hassle and go across the street to Starbucks. The Starbucks online review score is 4.3! Enough said!! 4.3 vs 3.0! Not even close
Atmosphere: 1
Food: 1
Service: 1
BEWARE! Yesterday (03/15/24 @5pm), my debit card had fraudulent charges from local restaurants a few hours after I visited this Dunkin Donuts location. After contacting my bank and the police, I reached out to Dunkin corporate to file a complaint which was then forwarded to the local district manager. This is the reply I received:We are very sorry to hear about you experience at 351971-Illinois Rd [351971] on Mar 16 2024 09:54 AM We are working hard to ensure that all staff are fully trained so the we are consistently Fast & Friendly.Please visit us again soon.
Atmosphere: 3
Food: 1
Service: 1
I was here 1-2 weeks ago and the service was outstanding. I live up North so this was my first visit to this location but it was really great. Much better than DuPont Rd or the one by
Atmosphere: 5
Food: 5
Service: 5
The fruit drink we ordered is a drink we have gotten at other locations and have liked that is why we ordered it but at this location it tasted watered down almost like a flavored water. My husband ordered a chocolate iced glazed donut and he even pointed to it in the case and received a chocolate donut. We didn’t look in the sack until we were on our way down the road. Lesson learned on our part. We were dissatisfied with this location not with Dunkin’ overall.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Donuts
Seriously?
Atmosphere: 1
Food: 1
Service: 1
Closed at 6:50pm when door says 7pm.
Service: 1
I got the chicken and roast pepper. Wrap into about three inches wide 4 ninety nine what a
Food: 1
I was there at 9:34 this morning. I was told that there's ONLY 4 bagels because the staff hadn't made them, then they ONLY had a few donuts. I had ordered cream cheese at the same time and when asking if the cream cheese was in the bag she said no. I proceeded to say it was ordered. I had to pay separately. When getting to my job, the bagels and donuts looked like they were from yesterday... For the price of everything it's just ridiculous and for the face that the girl (staff) didn't care. I DON'T recommend going to that location. I should of went to Kroger and got fresh bagels and donuts. Thanks for nasty food. Also I tried to call to bring this to their attention and it went to voicemail.
Atmosphere: 1
Food: 1
Service: 1
Went through drive thru for 1 drink took 10 minutes to take my 1 drink order and 10 more to hand it to me, and the lady was rude and stated "there is only 2 of us here is your drink"! Handed it to me, and it was nasty!! I won't go back to this location, if your understaffed maybe close the store... Everything was awful and I work in customer service, I wouldn't have a job if I talked to people that way. I'd give no stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Idk how this location stays in business. They are ALWAYS out of several items and the coffee isn't that great. I ordered an Americano (yes I know they come with water) and ordered it with oatmilk and it was literally just watered down garbage. The hashbrowns I got were soggy greasy and burnt. Do not recommend wasting your money. Do yourself a favor and go across the street to Starbucks.
Food: 1
Service: 4
Recommended dishes: Hash Browns, Iced Latte, Bagels
Went into the dark store for donuts and found no lighting to see what kind of donuts there were. Ordered three donuts to go and the first was a powder filled choc. cream which hardly had any cream. The second two were sour cream that had to be at least 2 possibly 3 days old that were hard and stale, after the first one I broke second one in half, it was the same so I thru it away. Never will stop at that store ever.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Bottled Water
It was decentBurnt bagels. Incorrect orders.Staff corrected but weren't as friendly as other locations.
Atmosphere: 3
Food: 3
Service: 3
Service was slow and disorganized. Employees had no idea what was going on. Took forever to make our drinks, and when I did get my chai tea it was basically water.
Atmosphere: 1
Food: 1
Service: 1
The worst service at any Dunkin donuts in Fort wayne and the management does not care.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Munchkins Donut Hole Treats, Iced Latte, Plain Stuffed Bagel Minis, Bagels