Firehouse Subs Glenbrook Plaza

The staff the afternoon we visited was amazing! Very friendly! Literally the best sandwich I've had in a long time from any Firehouse!

Atmosphere: 5

Food: 5

Service: 5

Easy order and pickup on the App.

Atmosphere: 5

Food: 5

Service: 5

The girl at the register was not friendly, mumbled everything then acted annoyed when I had to ask her to repeat herself. Meanwhile the guys making the food were far more interested in conversation with each other than working. I waited almost 15 minutes for a single sandwich while they casually joked around. Only one other order got done in that time and I overheard that they'd messed it up. To top it off, the sandwich was gross, all soggy and haphazardly smashed together. I used to like Firehouse Subs at a different location years ago but either this location is particularly bad or the chain has just really declined.

Atmosphere: 1

Food: 1

Service: 1

I have never had anything to complain about. I only ever order the Italian and it’s what I highly recommend to others. Definitely one of my favorite sandwich shops.

Atmosphere: 5

Food: 5

Service: 5

I love the garlic bread option. If you haven't had it you gotta try it. The staff are friendly and food is fresh.

Atmosphere: 5

Food: 5

Service: 5

My server was wonderful, my food was hot when I got it and I got it quick. Great job ihop.

Atmosphere: 5

Food: 5

Service: 5

Friendly staff that accommodated my glutten allergy!

Atmosphere: 5

Food: 5

Service: 5

Busy place. They messed up a simple order. I ordered a cold sub with no mayo, but got back to my office and it's was smothered in mayo.

Atmosphere: 3

Food: 1

Service: 2

Easy ordering on the app. my sandwich orders are always correct. I can't say that with other restaurants that i order from.

Food: 5

Service: 5

Food was delicious 🤤

Atmosphere: 5

Food: 5

Service: 5

The person who helped me was very kind and helpful in helping me decide what to get.

Atmosphere: 5

Food: 5

Service: 5

Awesome

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

Feedback for Firehouse Subs Visit – August 24, 2025 at 2:45 PM

I’ve always been a loyal customer of Firehouse Subs, not just because the food is consistently good, but because I believe in supporting a business that gives back to first responders. However, my recent experience at this location left a lot to be desired.

When I walked in, I was greeted—or rather, not greeted—by the shift manager, Kourtnie. Her name tag indicated her role, but her attitude did not reflect any kind of leadership or customer service standards. She was cold, visibly annoyed, made little to no eye contact, and didn’t say a single word during the interaction. Her demeanor created an unwelcoming and uncomfortable atmosphere from the moment we stepped inside.

On the other hand, the two men making sandwiches were professional, friendly, and working hard to provide a great experience. They deserve credit for their attitude and effort—frankly, they were the only bright spot in an otherwise disappointing visit.

The food was excellent, as expected. But the service at the front counter was unacceptable, especially coming from someone in a managerial role. If this location wants to keep customers coming back, a serious look needs to be taken at how guests are being treated the moment they walk through the door.

Atmosphere: 1

Food: 5

Service: 1

best firehouse ever, the two guys that were working were so good at their jobs and super nice!

Atmosphere: 5

Food: 5

Service: 5

Every time I pick up an order, I have to wait a long time.

Atmosphere: 1

Food: 2

Service: 1