I don't usually leave 1 star reviews, because I want to leave room the ‘benefit of the doubt’. But this place was bad. They were out of a lot of things, which was fine but then they got our order wrong and when we went to fix it they said they were out and needed time to make more, it took quite a long time for our food to come out the first time. There was no ice in the ice machine, there were no straws or lids stocked. The fries were old and dried out, the corn had to be days old, shriveled and brown. The counters were all sticky with soda at almost every table. And the bathroom didn’t have any toilet paper and were absolutely filthy. Also the staff was pretty absent and we had to wait quite awhile to get help with anything quite afew time - when we were the only ones there. I was pretty bummed out about the experience.
Atmosphere: 1
Food: 1
Service: 1
Here galaxy
Walked in to get family meals. The chicken had been in the warmer a half hour. He did offer to make new but the place was not clean. As I turned to leave he was texting on his phone. I went across the street to another chicken place .
Atmosphere: 1
Food: 1
Service: 1
carolyn thick
Very dirty!! Floors and restrooms dirty, tables dirty, Nats flying around.
Atmosphere: 1
Food: 3
Service: 3
William Baggett
Ordered original recipe, got crispy guy swore was original. Dry, old. Fries O. K. , Cherry desert was hot but unevenly cooked. At noon, little business. Not going back.
Atmosphere: 3
Food: 1
Service: 1
Glenn Claycomb
Absolute horrible experience. They first told me that they did not have any soda so I asked for a water. I was then told that their machine wasn’t working at all and they were going to give me an extra side. After waiting 15 minutes for food and still not getting it, I asked for a refund and I was told by the manager that they couldn’t do refunds. I asked him to get his manager on the phone and after waiting for him to emerge from his office I think he gave me a refund, but of course they couldn’t print any type of receipt. The restaurant itself was an absolute disgusting disaster, the employees that were working were a disasters and I blame that on management because they were not trained properly and I will never visit this store again
Atmosphere: 1
Food: 1
Service: 1
Trent Hoffman
I have been to the Kentucky Fried chicken in Fort Wayne, Indiana on Maplecrest Road twice. And I have had to leave with no food twice. The last time was on Father’s Day. They did not have any food at all. They were completely out of chicken. Then today on January 5, they said it was gonna take more than 45 minutes to fill an order for a coupon that was in the newspaper. I’m driving to a KFC in New Haven Indiana and they’re going to fill it in 10 minutes. This place is completely horrible!
Jeanne Money
45 minutes for carry out. Restroom is always out of order and the restaurant needs a thorough deep clean. Will never be back.
Greg Karen Baugher
Went to the maplecrest kfc on a whim. Haven't been to kfc in at least 10 years so wasn't familiar with the menu. Originally went to Lee's across the road but there was about 10 cars in the drive thru and we were in a hurry. Saw there were no cars at kfc so went there instead. Ordered two 3 piece meals. When we got home we had 2 pieces of chicken in each and the mashed potatoes were cold and the gravy coagulated. Later (after looking at the menu online) realized we were supposed to also get a medium drink which we never received. The chicken was horrible. Also wanted the breast and wing but got the thigh and drum instead. When we pulled up to the window there wasn't an adult in sight. Looked like the place was ran by a bunch of 15 year Olds. The kid getting our meals had on a dirty T-shirt and pajama pants. Learned a hard lesson today. Lee's will be our place of choice from now on. So much more professional and the food quality is far more superior! KFC YOU SUCK! Not the same KFC from years past. I now understand why there were no cars there. Lesson learned!
Atmosphere: 1
Food: 1
Service: 1
Veronica Luvianos
when I pull up to the drive through they let me know it will take 45 minutes I said ok she took my order and when she finished,she reminded me it will take about 45 minutes ok so I said ok I paid and she asked me to go around the car that was already waiting in front of me, but there was no way for me to pass so I backup to the window to wait for the car to move,when the move I went ahead and parked in the normal parking lot turned off my car to wait the only 14 minutes pass there she was with our food, and I like wait didn't she say 45 minutes, but didn't tell her I just tell her thank you very much and left
Atmosphere: 1
Food: 4
Service: 1
Consuela Martin
This management of this store should be shamed of themselves! Everytime I order food, the cook always "calls off" and there is never the correct food for my order. Nothing but young, rude teenagers running the store who were bad mouthing customers, management and cursing while a lobby full of customers who were all frustrated waited. This last visit I waited an hour for my mobile order. I asked to substitute my food for something else and was told that I couldn't even though I was waiting for strips and they were waiting for about 60 pieces of them. Made no sense to me. I was told that management told them they were no longer permitted to give refunds anymore which left me no choice to wait for my $50 worth of food that I couldn't substitute although there was ample pieces of other chicken visibly seen in the warmer. No matter if you go on a Monday evening where business is slow, you will still get slow and bad service. Will never order from this store again.
Came into store with coupon and when given the coupon the girl at the counter went back and talked to 3 different employees and they made comments and when she came back she told us it would be an hour wait and there literally was 2 people in the store. We came at 7pm during dinner time so to not have enough food made seems ridiculous! We left went to state st and they made our order no problem...seriously get it together! I understand they had a younger staff running this location but there was no management on duty to control the work flow. One of the guys (not even in uniform) walking around acting like he didn't care.
Atmosphere: 1
Food: 1
Service: 1
Deanna Keller
Service was awful !!! Went there tonight and when I got home I didn't get what I had ordered . I ordered extra crispy and got baked!! This is the second time it has happend . I will NEVER go back !!!! This at the Maplecrest location .
Atmosphere: 1
Food: 1
Service: 1
Caleb Dahlkamp
Store was absolutely disgusting. Stuff all over the floor, things spilled everywhere. Definitely wouldn’t pass a health inspection. Will not be back
Atmosphere: 1
Food: 1
Service: 1
Kenny Koneval
Went to KFC at 6 o'clock on a Monday nite to pick up dinner for the family. No chicken available. Counter person said 35 minutes for chicken, and we agreed to wait,no issues. Took only 30 minutess. Food was all hot and fresh, but i believe our chicken went right from the fryer to our 16 piece bucket so when we got to the last 4 pieces they were so grease soaked and most of the breading was off the chicken, and the bottom of the bucket had lots of grease in it. Could not eat the last 4 pieces . How can you not have chicken at 6 o'clock on a monday nite???
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cole Slaw
Marc Green
This Maplecrest location has issues. No one seems to care about cleanliness and things like drink tops and ice in the drink dispenser are rarely maintained. During my last visit, I ordered a chicken sandwich and instead of chicken breast, I received two chicken strips covered in enough mayo for 6 sandwiches. Before leaving a guy came in and it took over 6 minutes for them to take his order. The employees see you standing at the counter, and don't even acknowledge you, not even a "we'll be with you in a moment". The employees do find time to talk with friends sitting in the restaurant though.
I don't usually leave 1 star reviews, because I want to leave room the ‘benefit of the doubt’. But this place was bad. They were out of a lot of things, which was fine but then they got our order wrong and when we went to fix it they said they were out and needed time to make more, it took quite a long time for our food to come out the first time. There was no ice in the ice machine, there were no straws or lids stocked. The fries were old and dried out, the corn had to be days old, shriveled and brown. The counters were all sticky with soda at almost every table. And the bathroom didn’t have any toilet paper and were absolutely filthy. Also the staff was pretty absent and we had to wait quite awhile to get help with anything quite afew time - when we were the only ones there. I was pretty bummed out about the experience.
Atmosphere: 1
Food: 1
Service: 1
Walked in to get family meals. The chicken had been in the warmer a half hour. He did offer to make new but the place was not clean. As I turned to leave he was texting on his phone. I went across the street to another chicken place .
Atmosphere: 1
Food: 1
Service: 1
Very dirty!! Floors and restrooms dirty, tables dirty, Nats flying around.
Atmosphere: 1
Food: 3
Service: 3
Ordered original recipe, got crispy guy swore was original. Dry, old. Fries O. K. , Cherry desert was hot but unevenly cooked. At noon, little business. Not going back.
Atmosphere: 3
Food: 1
Service: 1
Absolute horrible experience. They first told me that they did not have any soda so I asked for a water. I was then told that their machine wasn’t working at all and they were going to give me an extra side. After waiting 15 minutes for food and still not getting it, I asked for a refund and I was told by the manager that they couldn’t do refunds. I asked him to get his manager on the phone and after waiting for him to emerge from his office I think he gave me a refund, but of course they couldn’t print any type of receipt. The restaurant itself was an absolute disgusting disaster, the employees that were working were a disasters and I blame that on management because they were not trained properly and I will never visit this store again
Atmosphere: 1
Food: 1
Service: 1
I have been to the Kentucky Fried chicken in Fort Wayne, Indiana on Maplecrest Road twice. And I have had to leave with no food twice. The last time was on Father’s Day. They did not have any food at all. They were completely out of chicken. Then today on January 5, they said it was gonna take more than 45 minutes to fill an order for a coupon that was in the newspaper. I’m driving to a KFC in New Haven Indiana and they’re going to fill it in 10 minutes. This place is completely horrible!
45 minutes for carry out. Restroom is always out of order and the restaurant needs a thorough deep clean. Will never be back.
Went to the maplecrest kfc on a whim. Haven't been to kfc in at least 10 years so wasn't familiar with the menu. Originally went to Lee's across the road but there was about 10 cars in the drive thru and we were in a hurry. Saw there were no cars at kfc so went there instead. Ordered two 3 piece meals. When we got home we had 2 pieces of chicken in each and the mashed potatoes were cold and the gravy coagulated. Later (after looking at the menu online) realized we were supposed to also get a medium drink which we never received. The chicken was horrible. Also wanted the breast and wing but got the thigh and drum instead. When we pulled up to the window there wasn't an adult in sight. Looked like the place was ran by a bunch of 15 year Olds. The kid getting our meals had on a dirty T-shirt and pajama pants. Learned a hard lesson today. Lee's will be our place of choice from now on. So much more professional and the food quality is far more superior! KFC YOU SUCK! Not the same KFC from years past. I now understand why there were no cars there. Lesson learned!
Atmosphere: 1
Food: 1
Service: 1
when I pull up to the drive through they let me know it will take 45 minutes I said ok she took my order and when she finished,she reminded me it will take about 45 minutes ok so I said ok I paid and she asked me to go around the car that was already waiting in front of me, but there was no way for me to pass so I backup to the window to wait for the car to move,when the move I went ahead and parked in the normal parking lot turned off my car to wait the only 14 minutes pass there she was with our food, and I like wait didn't she say 45 minutes, but didn't tell her I just tell her thank you very much and left
Atmosphere: 1
Food: 4
Service: 1
This management of this store should be shamed of themselves! Everytime I order food, the cook always "calls off" and there is never the correct food for my order. Nothing but young, rude teenagers running the store who were bad mouthing customers, management and cursing while a lobby full of customers who were all frustrated waited. This last visit I waited an hour for my mobile order. I asked to substitute my food for something else and was told that I couldn't even though I was waiting for strips and they were waiting for about 60 pieces of them. Made no sense to me. I was told that management told them they were no longer permitted to give refunds anymore which left me no choice to wait for my $50 worth of food that I couldn't substitute although there was ample pieces of other chicken visibly seen in the warmer. No matter if you go on a Monday evening where business is slow, you will still get slow and bad service. Will never order from this store again.
Restaurantji Recommends
Came into store with coupon and when given the coupon the girl at the counter went back and talked to 3 different employees and they made comments and when she came back she told us it would be an hour wait and there literally was 2 people in the store. We came at 7pm during dinner time so to not have enough food made seems ridiculous! We left went to state st and they made our order no problem...seriously get it together! I understand they had a younger staff running this location but there was no management on duty to control the work flow. One of the guys (not even in uniform) walking around acting like he didn't care.
Atmosphere: 1
Food: 1
Service: 1
Service was awful !!! Went there tonight and when I got home I didn't get what I had ordered . I ordered extra crispy and got baked!! This is the second time it has happend . I will NEVER go back !!!! This at the Maplecrest location .
Atmosphere: 1
Food: 1
Service: 1
Store was absolutely disgusting. Stuff all over the floor, things spilled everywhere. Definitely wouldn’t pass a health inspection. Will not be back
Atmosphere: 1
Food: 1
Service: 1
Went to KFC at 6 o'clock on a Monday nite to pick up dinner for the family. No chicken available. Counter person said 35 minutes for chicken, and we agreed to wait,no issues. Took only 30 minutess. Food was all hot and fresh, but i believe our chicken went right from the fryer to our 16 piece bucket so when we got to the last 4 pieces they were so grease soaked and most of the breading was off the chicken, and the bottom of the bucket had lots of grease in it. Could not eat the last 4 pieces . How can you not have chicken at 6 o'clock on a monday nite???
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cole Slaw
This Maplecrest location has issues. No one seems to care about cleanliness and things like drink tops and ice in the drink dispenser are rarely maintained. During my last visit, I ordered a chicken sandwich and instead of chicken breast, I received two chicken strips covered in enough mayo for 6 sandwiches. Before leaving a guy came in and it took over 6 minutes for them to take his order. The employees see you standing at the counter, and don't even acknowledge you, not even a "we'll be with you in a moment". The employees do find time to talk with friends sitting in the restaurant though.
Atmosphere: 3
Food: 3
Service: 1
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