Make sure you double check your order before leaving!
We ordered online tonight for two pizzas, requesting both be well done as well as have the garlic/parm crust like their pizza normally has and ordering some of the cinnamon bread. When we got home, neither pizza was well done, both were missing the garlic/parm crust and we were missing the icing for the cinnamon bread. When we called to complain, we were told that the garlic/parm crust and well done options were free services (guess that means they're optional) and that we could drive all the way back to that location to grab the icing they forgot. We weren't requesting a full refund or anything like that, just a credit or even just a coupon for next time since it was inconvenient to not have our order done how we asked for it but got told that we could contact corporate if we had further issues.
Nobody Netherton
I didn't go this time. I had a last minute change of plans.
Monete Dillon
One of the best pizza chains!
Steve Deitch FreeBird086
Marco’s always has excellent pizza!! Definitely one of our go to pizza places. But we have a few we’re looking forward to trying here in Fort Wayne!!!
Josh Tengelitsch
So, we ordered delivery online. They did not have a driver so it went over to doordash. The dasher neglected to bring our drink. The manager on duty was very polite and professional despite my own attitude, they corrected the issue in an appropriate manner. Verified purchase, explained situation, and offered to not only replace it but also offered an extra for my trouble. I did not grab the extra because I only paid for one, but I was very grateful that they made the attempt towards customer satisfaction.
If I go back to this location it will be because that manager did right by me. I would like to note that as a manager they have to watch for cons and scams, so I understood asking for the proof and all.
Robert Rogers
Amazing pizza!
Anonymously Confused Lifeform!
Tried to place a order an was told the item is available only online! Pizza Hut & Domino's will do online orders only in the store itself!
Jason M. Kaspar
Keep the girl with the mask away from the counter. Our culture has moved beyond that, and you can’t understand what she says.
Chadwick Clevidence
Personally I think Marcos has some of the best pizza in Fort Wayne. I guess it depends on the type of pizza but some of them are incredible pies.
We ordered 3 pizzas for pick up. When we got them home, we realized they had forgotten a topping on 2 of the pizzas.
The pizzas were still very tasty but, we called to let them know they had made this mistake.
The manager on duty was very apologetic and very generous in making things right.
We look forward to ordering again.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Build Your Own
Tracey Bailey
Pizza was what I ordered and ready when they said it would be
Atmosphere: 5
Food: 5
Service: 5
Jordan White
Stopped to pick up food on the way home from work, Savannah was 10/10 helpful and quick with two pizzas and a cheesy bread, and everything was delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: White Cheezy, Hawaiian Chicken
Travis King
I really liked it. Never thought to get pizza from here but I kept seeing ads and I'm glad I tried it out
Make sure you double check your order before leaving!
We ordered online tonight for two pizzas, requesting both be well done as well as have the garlic/parm crust like their pizza normally has and ordering some of the cinnamon bread. When we got home, neither pizza was well done, both were missing the garlic/parm crust and we were missing the icing for the cinnamon bread. When we called to complain, we were told that the garlic/parm crust and well done options were free services (guess that means they're optional) and that we could drive all the way back to that location to grab the icing they forgot. We weren't requesting a full refund or anything like that, just a credit or even just a coupon for next time since it was inconvenient to not have our order done how we asked for it but got told that we could contact corporate if we had further issues.
I didn't go this time. I had a last minute change of plans.
One of the best pizza chains!
Marco’s always has excellent pizza!! Definitely one of our go to pizza places. But we have a few we’re looking forward to trying here in Fort Wayne!!!
So, we ordered delivery online. They did not have a driver so it went over to doordash. The dasher neglected to bring our drink. The manager on duty was very polite and professional despite my own attitude, they corrected the issue in an appropriate manner. Verified purchase, explained situation, and offered to not only replace it but also offered an extra for my trouble. I did not grab the extra because I only paid for one, but I was very grateful that they made the attempt towards customer satisfaction.
If I go back to this location it will be because that manager did right by me. I would like to note that as a manager they have to watch for cons and scams, so I understood asking for the proof and all.
Amazing pizza!
Tried to place a order an was told the item is available only online!
Pizza Hut & Domino's will do online orders only in the store itself!
Keep the girl with the mask away from the counter. Our culture has moved beyond that, and you can’t understand what she says.
Personally I think Marcos has some of the best pizza in Fort Wayne. I guess it depends on the type of pizza but some of them are incredible pies.
Just love the atmosphere
Restaurantji Recommends
Absolutely the best pizza money can buy!
We ordered 3 pizzas for pick up. When we got them home, we realized they had forgotten a topping on 2 of the pizzas.
The pizzas were still very tasty but, we called to let them know they had made this mistake.
The manager on duty was very apologetic and very generous in making things right.
We look forward to ordering again.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Build Your Own
Pizza was what I ordered and ready when they said it would be
Atmosphere: 5
Food: 5
Service: 5
Stopped to pick up food on the way home from work, Savannah was 10/10 helpful and quick with two pizzas and a cheesy bread, and everything was delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: White Cheezy, Hawaiian Chicken
I really liked it. Never thought to get pizza from here but I kept seeing ads and I'm glad I tried it out
Atmosphere: 5
Food: 5
Service: 5
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