Always love a good Panera experience and the customer service at this location was great!
Atmosphere: 5
Food: 5
Service: 5
Loretta Sanchez
I thoroughly enjoyed my sandwich that I chose !!!! First timer , I had a basil tomato BLT , it was SO GOOD !!!!
Atmosphere: 5
Food: 5
Service: 5
Dave Courtney
A very elegant atmosphere
Atmosphere: 5
Service: 5
Millie F
I placed an online order at the Panera on Dupont and waited about 20 minutes, which I understand can happen during busy times. However, when I asked the cashier, Lennox, about my order, their response was abrupt and unhelpful—they simply told me it was “around the wall.” After waiting a bit longer, I approached the counter again and was met with a rude “What do you need?” When I explained I was still waiting for my order, Lennox walked away without further assistance.
Thankfully, Becky, who was managing the drive-thru, overheard and immediately stepped in. She quickly put my order together and made sure I received it right away, even though it wasn’t her area. I really appreciated Becky’s professionalism and willingness to help—she understood the importance of good customer service.
I recommend additional training for Lennox on customer interaction and communication. Becky deserves recognition for going above and beyond.
Atmosphere: 1
Food: 2
Service: 3
John Daly
Rude counter service, very slow (30 minutes for soup and sandwich). Not worth my time. Never coming back. Disappointed.
Atmosphere: 2
Food: 1
Service: 1
Christopher Koble
Good food but I was expecting a little more then what my family and I had received. It was good but the portion wasn't very big.
Robert Garcia
Panera's are usually good, this one was no exception.
Atmosphere: 4
Food: 5
Service: 5
Cody Brothers
No coffee they wouldn’t refill the coffee after I asked them. My bagel came out cold and uncooked then i asked them and it was somehow still cold plus it was old and chewy and they were rude to me for no reason about it. terrible service i spent all that money to not even get a coffee or food that was even edible.
Atmosphere: 1
Food: 1
Service: 1
Jeanne Deangulo
I tried the Strawberry Caprese salad and there was a total of six strawberries cut in half and no pecans. The dressing had very little taste. My daughter had the Fuji Chicken Apple salad and enjoyed it. Service was great but the dining area was not very clean at all. Lots of dirty tables and carpet.
Atmosphere: 4
Food: 4
Service: 5
Artem Lutsenko
Ordered the Italian mozzarella, what a delicious sandwich.
I ordered on the app. My food was fresh, hot & tasty.
Atmosphere: 5
Food: 5
Service: 5
Chance Sisk
Went through drive-Thu, asked questions no response, had to turn around and come back and go in because they didn’t hear me order a bagel (wasn’t charged) time was still wasted. Mentioned it when I came in and no one apologized stood there for 15 minutes after ordering just a bagel with no toppings before the girl working the front told me that pick up was in the other room. Quick panara run took 40 minutes.
Atmosphere: 3
Food: 5
Service: 2
Laura Mccue
Giving our order was easy - the time it took to get a cup of soup and half a sandwich took way to long when we were the only one in the drive thru
Food: 5
Service: 3
April Slick
Food is inconsistent. Very high price for not knowing if it will be a good day for them. Manager was very nice.
Always love a good Panera experience and the customer service at this location was great!
Atmosphere: 5
Food: 5
Service: 5
I thoroughly enjoyed my sandwich that I chose !!!!
First timer , I had a basil tomato BLT , it was SO GOOD !!!!
Atmosphere: 5
Food: 5
Service: 5
A very elegant atmosphere
Atmosphere: 5
Service: 5
I placed an online order at the Panera on Dupont and waited about 20 minutes, which I understand can happen during busy times. However, when I asked the cashier, Lennox, about my order, their response was abrupt and unhelpful—they simply told me it was “around the wall.” After waiting a bit longer, I approached the counter again and was met with a rude “What do you need?” When I explained I was still waiting for my order, Lennox walked away without further assistance.
Thankfully, Becky, who was managing the drive-thru, overheard and immediately stepped in. She quickly put my order together and made sure I received it right away, even though it wasn’t her area. I really appreciated Becky’s professionalism and willingness to help—she understood the importance of good customer service.
I recommend additional training for Lennox on customer interaction and communication. Becky deserves recognition for going above and beyond.
Atmosphere: 1
Food: 2
Service: 3
Rude counter service, very slow (30 minutes for soup and sandwich). Not worth my time. Never coming back. Disappointed.
Atmosphere: 2
Food: 1
Service: 1
Good food but I was expecting a little more then what my family and I had received. It was good but the portion wasn't very big.
Panera's are usually good, this one was no exception.
Atmosphere: 4
Food: 5
Service: 5
No coffee they wouldn’t refill the coffee after I asked them. My bagel came out cold and uncooked then i asked them and it was somehow still cold plus it was old and chewy and they were rude to me for no reason about it. terrible service i spent all that money to not even get a coffee or food that was even edible.
Atmosphere: 1
Food: 1
Service: 1
I tried the Strawberry Caprese salad and there was a total of six strawberries cut in half and no pecans. The dressing had very little taste. My daughter had the Fuji Chicken Apple salad and enjoyed it. Service was great but the dining area was not very clean at all. Lots of dirty tables and carpet.
Atmosphere: 4
Food: 4
Service: 5
Ordered the Italian mozzarella, what a delicious sandwich.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered on the app. My food was fresh, hot & tasty.
Atmosphere: 5
Food: 5
Service: 5
Went through drive-Thu, asked questions no response, had to turn around and come back and go in because they didn’t hear me order a bagel (wasn’t charged) time was still wasted. Mentioned it when I came in and no one apologized stood there for 15 minutes after ordering just a bagel with no toppings before the girl working the front told me that pick up was in the other room. Quick panara run took 40 minutes.
Atmosphere: 3
Food: 5
Service: 2
Giving our order was easy - the time it took to get a cup of soup and half a sandwich took way to long when we were the only one in the drive thru
Food: 5
Service: 3
Food is inconsistent. Very high price for not knowing if it will be a good day for them. Manager was very nice.
Atmosphere: 3
Food: 3
Service: 3
Enjoy the coffee special.
Atmosphere: 5
Service: 5
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