Papa John's is always my favorite pizza love the sauce the staff was very friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Tom Zoltek
Pizza I picked up last night was horrible order extra sauce didn’t happen almost nothing. Toppings had to look to see anything on it. Ordered New York style it thick dough under cooked. It was a waste.
Atmosphere: 3
Food: 1
Service: 3
Michelle Maxwell
Pizza and garlic bread knots were good. Hot and fresh. Will be buying pizza from this soon again
Atmosphere: 5
Food: 5
Service: 5
Jake Lee
Didn't get my pizza.explaid it was ordered at wrong store was supposed to go to New heaven ppl at Maple Crest store by state would transfer it over for me and while in New heaven parking lot trying to get it straightened out because I was charged for it out my account.well wouldn't u know new heaven called the law one for sitting out side there store at papa johns and they new because they was told what happen but yet called the law and 9 cops home and as I'm leaving the cops put there flash lights in my face as I'm pulling away so that I'm blind driving at night because of there bright vehicle lights and them aiming there flash lights at my face while standing by there cop cars.so I not only got ripped off by papa johns and jerked around by them I was harassed by law at the same time so to worst help ever by papa johns both new heaven and Maplecrest are very very not employee handling well.i give a zero and thumbs down on customer service and having the law harassment happen and the law making my seeing at night blinding me with flash lights
Levi Portee
Poor customer service hate that they use DoorDash
Kaitlyn Mendoza
This location has gone downhill tremendously I’m honestly surprised at all the positive reviews because that’s quite frankly the opposite of my experience. I had a delivery order which took almost double the timeframe I was told and part of my order was missing.
Atmosphere: 1
Food: 1
Service: 1
Breanna Mendoza
So frustrated . They outsource to DoorDash , delivery came half an hour late . I ordered from a location 6 min away .
Food Cold , I have dash pass I would’ve just gotten a free delivery if I knew it was a door dasher . Missing item , dasher blames them , they blame the dasher . After reading all the other reviews I see it’s a common occurrence .
If you’re doing pickup maybe keep going there , but just get the delivery from another location you’ll Thank yourself .
Atmosphere: 1
Food: 1
Service: 1
Life Of Candace
Alivia Trenton and Bryce were nothing absolutely. nothing but so kind and polite and they are so darn sweet and non judgemental..The pizza that they cooked was so delicious as well. This is my favorite papa John's in fort wayne to go too!! Order from maple crest yall! Trust me you won't be disappointed 💯
Atmosphere: 5
Food: 5
Service: 5
michael stott
Quick clean friendly
Atmosphere: 5
Food: 5
Service: 5
Caleb Cartmel
Ummmm not sure what we did to deserve this after ordering from them for 5 months we lived here but uh yeah - hope this makes it to the owner - not cool and unacceptable
The kid who answered the phone was rude quickly answered and said we’re busy and hung up. They delivered my food with out the food. And made it like it was my fault that their busy and short staffed I need a real manager to call me and fixed this asap
Service: 1
Maureen Maple
Ordering by phone was very difficult. It's outsourced.
Meagan Simpson
My kids absolutely love Papa John’s. We always receive fantastic customer service. Today though Daniel left a great impression, very personable and very friendly. Definitely will be recommending not only Papa John’s but this location!
Atmosphere: 5
Food: 5
Service: 5
Jillann B
JACOB THE DELIVERY DRIVER WAS SUPER AWESOME 👌!!!!! BEST EVER!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Richard Osborn
I've ordered delivery on three separate occasions all at least four hours before the delivery time and each order has been late between 30 and 45 minutes, without fail. Atrocious delivery service.
Papa John's is always my favorite pizza love the sauce the staff was very friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
Pizza I picked up last night was horrible order extra sauce didn’t happen almost nothing. Toppings had to look to see anything on it. Ordered New York style it thick dough under cooked. It was a waste.
Atmosphere: 3
Food: 1
Service: 3
Pizza and garlic bread knots were good. Hot and fresh. Will be buying pizza from this soon again
Atmosphere: 5
Food: 5
Service: 5
Didn't get my pizza.explaid it was ordered at wrong store was supposed to go to New heaven ppl at Maple Crest store by state would transfer it over for me and while in New heaven parking lot trying to get it straightened out because I was charged for it out my account.well wouldn't u know new heaven called the law one for sitting out side there store at papa johns and they new because they was told what happen but yet called the law and 9 cops home and as I'm leaving the cops put there flash lights in my face as I'm pulling away so that I'm blind driving at night because of there bright vehicle lights and them aiming there flash lights at my face while standing by there cop cars.so I not only got ripped off by papa johns and jerked around by them I was harassed by law at the same time so to worst help ever by papa johns both new heaven and Maplecrest are very very not employee handling well.i give a zero and thumbs down on customer service and having the law harassment happen and the law making my seeing at night blinding me with flash lights
Poor customer service hate that they use DoorDash
This location has gone downhill tremendously I’m honestly surprised at all the positive reviews because that’s quite frankly the opposite of my experience. I had a delivery order which took almost double the timeframe I was told and part of my order was missing.
Atmosphere: 1
Food: 1
Service: 1
So frustrated . They outsource to DoorDash , delivery came half an hour late . I ordered from a location 6 min away .
Food Cold , I have dash pass I would’ve just gotten a free delivery if I knew it was a door dasher . Missing item , dasher blames them , they blame the dasher . After reading all the other reviews I see it’s a common occurrence .
If you’re doing pickup maybe keep going there , but just get the delivery from another location you’ll Thank yourself .
Atmosphere: 1
Food: 1
Service: 1
Alivia Trenton and Bryce were nothing absolutely. nothing but so kind and polite and they are so darn sweet and non judgemental..The pizza that they cooked was so delicious as well. This is my favorite papa John's in fort wayne to go too!! Order from maple crest yall! Trust me you won't be disappointed 💯
Atmosphere: 5
Food: 5
Service: 5
Quick clean friendly
Atmosphere: 5
Food: 5
Service: 5
Ummmm not sure what we did to deserve this after ordering from them for 5 months we lived here but uh yeah - hope this makes it to the owner - not cool and unacceptable
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The kid who answered the phone was rude quickly answered and said we’re busy and hung up. They delivered my food with out the food. And made it like it was my fault that their busy and short staffed I need a real manager to call me and fixed this asap
Service: 1
Ordering by phone was very difficult. It's outsourced.
My kids absolutely love Papa John’s. We always receive fantastic customer service. Today though Daniel left a great impression, very personable and very friendly. Definitely will be recommending not only Papa John’s but this location!
Atmosphere: 5
Food: 5
Service: 5
JACOB THE DELIVERY DRIVER WAS SUPER AWESOME 👌!!!!! BEST EVER!!!!!!
Atmosphere: 5
Food: 5
Service: 5
I've ordered delivery on three separate occasions all at least four hours before the delivery time and each order has been late between 30 and 45 minutes, without fail. Atrocious delivery service.
Atmosphere: 3
Food: 4
Service: 1
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