Penn Station East Coast Subs

You guys SUCK!!!!!! I ordered a cheesesteak today and it was completely wrong. I do not understand how even on the receipt it tell you what I ordered and you still get it wrong. Did you just feel like making what ever you wanted and disregard what I requested. It makes no sense. I asked for multi grain bread and do not get that they gave me white bread. On top of that I called this exact store and requested that can you double toast my sandwich. The lady on the phone even said sure I got you! (no one wants a soggy ass sandwich. TOAST THE BREAD!!!!!! I get my food and it is all wrong and was given a small fry instead of medium like I ordered. There is no good Penn Station here in this City they all need to be closed down or have better employees. DO BETTER !!!!!!!!!!!!

Always great subs pop in once a week and they drop the fries right when I come in ..the main guy jean something always friendly and says have a nice day

Every time the food is delicious.

Bread was trash this time around.

Atmosphere: 1

Food: 1

Service: 5

Chicken teriyaki sandwich is sooo good and juicy 😋 the staff is nice tables could be cleaner however overall very good food and service

Atmosphere: 4

Food: 4

Service: 5

Terrible customer service.

Atmosphere: 1

Food: 1

Service: 1

Great Subs! Friendly service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

I've eaten here before and have typically enjoyed the food we get. Today was a sad day for subs. I've never had our meat chopped for a sandwich here. Is that a new thing? There was not much meat on it compared to their normal subs, and for $32 it was not worth it. The ketchup dispenser was dirty and not working, and there was no sweet tea. The container that I think is supposed to hold lemons had water and trash in it instead. Overall disappointing.

Atmosphere: 4

Food: 1

Service: 4

I love hot sandwiches and as a treat for myself, i make it a point to visit a Penn station once a month. It keeps my costs down because if i didnt i'd spend all my money on delicious cheesesteaks.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub, Cheesesteak

Order is never correct.... Receipt says one thing and sandwich is never right. Ordered a pizza sub and added green peppers and banana peppers. Receipt shows sauteed onions, mushrooms, green peppers and banana peppers..... Sub only came with banana peppers.... Happens every damn time.

Atmosphere: 5

Food: 3

Service: 2

Most of the visit was good, went to wash my hands and there was an employee standing in front of the sink on his phone. While I was eating I watched several other customers try the door so at least he locked it but he was in there for 30+ minutes. We can't complain about low wages when we do things like this.

Atmosphere: 3

Food: 5

Service: 1

I was greeted when I entered and the service was good. The food, however, left something to be desired. My fries were the bits and pieces that had been left on the tray. (I watched the server try to scrape up the little pieces and he even just tossed them in the bag rather than the fry cup. They were overdone and overly crispy.) I ordered the turkey, bacon, ranch sub and was given a single piece of bacon for a regular sized sub. I've never eaten at a Penn Station before so I don't know if this is the standard (i would hope not), but it was quite disappointing.

Atmosphere: 4

Food: 2

Service: 5

I attempted to use a coupon from the money pages to order 3 qualifying subs. The promocode on the coupon would not work. I paid online and took in the coupon. They would not honor it because i paid with credit card. She recognized the issue as a problem with their website. They also put the wrong topping on the wrong sub and the wrong bread on one sub. Inconvenience to the customer.

Atmosphere: 2

Food: 3

Service: 3

The service at this location is very poor. I’m basing that over a time period of about nine months. They are very slow with service. Previously I walked out without placing an order after a 10 minute wait with only one person waiting to order
in front of me. Tonight I ordered online for a pick up in 30 minutes(one sandwich) I arrived about 8 minutes late and my order still wasn’t ready when I arrived, waited 3-4 minutes. Not another customer was there and no one else came in while I waited.

Atmosphere: 4

Food: 5

Service: 2

The service at this location is very poor. I’m basing that over a time period of about nine months. They are very slow with service. Previously I walked out without placing an order after a 10 minute wait with only one person waiting to order
in front of me. Tonight I ordered online for a pick up in 30 minutes(one sandwich) I arrived about 8 minutes late and my order still wasn’t ready when I arrived, waited 3-4 minutes. Not another customer was there and no one else came in while I waited.

Atmosphere: 4

Food: 5

Service: 2