They are the best at this location!!! Leanne and Kennedy are the sweetest!!!!
Atmosphere: 5
Food: 5
Service: 5
Drumsbymayo Alex Mayo
I had a horrible experience with the Pizza Hut on St. Joe Rd. On Saturday, I ordered a pizza for my family that was supposed to be delivered between 11:44 PM and 11:56 PM. We didn’t get the pizza until 12:48 AM. By then, the entire house was asleep and no one even got to enjoy the food.
I called the store the same day to report the issue. The manager, Leanne, told me the only thing she could offer was a $25 credit. I explained that a credit would be fine but it needed to cover my entire order, which was around $33. She refused and said she couldn’t do that because it was “handled the same day,” which made absolutely no sense.
On top of that, her tone was rude and dismissive. Mistakes happen—but it’s how a business chooses to make things right that shows their customer service. In this case, it was extremely disappointing.
I do not recommend ordering from the St. Joe Rd location. Take your money elsewhere—your time and business will be better respected.
Atmosphere: 1
Food: 1
Service: 1
Voltron
The tavern Pizza came out extremely burnt. I did not even ask for it. Well done at all. The taco pizza miraculously looks undercooked. I don't know how they made that happen. And then when I received my order magically they also forgot the breadsticks. If the gentleman working wasn't so high and smiley maybe he could have remembered what the order was. That was on the screen that he stood there for 2 minutes staring at it. Next time I'll just go to Walmart and pick up some frozen pizza
Atmosphere: 1
Food: 2
Service: 2
Landon Flory
I do not recommend this location. If you use the mobile ordering system and the drive thru window but your food is not finished yet, they will have you park in their designated, numbered spots and forget about you.
Service: 1
Heather Mama Bear Demland
The crew is great and management is helpful. Great pizza.
Atmosphere: 5
Food: 5
Service: 5
amanda
I’ve ordered food multiple times food for to go and they always seem to mess up my order. Last time i went they wanted to give me a credit instead of remaking it then. Check your food before you leave or you’ll be headed right back.
Atmosphere: 4
Food: 4
Service: 1
B Thompson
Food was amazing, service was impeccable and the manager Lindsey was super friendly and helpful!!! Will definitely come back here again!!!
Atmosphere: 5
Food: 5
Service: 5
Marthammor Duin
I pretty much only go through the drive thru and always late at night. Orders are done quick and correct and the employees have always been friendly even though it's at the end of their day.
Atmosphere: 4
Food: 5
Service: 5
Smokyboy 88
Worst app on earth the app that works 50% of the time
Atmosphere: 4
Food: 5
Service: 5
Skylar Mast
Nothing but helpful when I called on the phone to change my order and nothing but smiles when I walked in the door to pick it up. Everyone working seemed happy to be there and the vibe was great. Give these people a raise!!!
Thanks for helping to feed my best friend in Fort Wayne.
Atmosphere: 5
Food: 5
Service: 5
Josh Tengelitsch
This pizza hut usually makes everything just right. They might be a few minutes behind but the food is fresh and customer service is fairly quick. I do recommend they hold their staff meetings not in the small lobby lol.
Update: I had a credit for a pizza, in an attempt to get the credit added to my order they refunded my money and went to charge the lesser amount. The refund takes time and my card didn't have funds to charge it. The manager was very kind in this regard. When I did not have another payment method he said consider it an early Christmas gift. Having to eat out was an unexpected expense, and his actions will give my family money towards real groceries. I love this pizza hut. Wish I could do more then write a positive review.
Atmosphere: 5
Food: 5
Service: 5
Brandy Parrish
Forever before the pizza was delivered causing me to receive a Luke warm pizza! Service was unsatisfactory and when I called they said they were short help!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
Club Car Limousine and Trolley
As usual, everything was spot on. Thanks for everything
Atmosphere: 5
Food: 5
Service: 5
Lexy Linnemeier
Karen is absolutely amazing, you know you'll get the best service when she is there!
They are the best at this location!!! Leanne and Kennedy are the sweetest!!!!
Atmosphere: 5
Food: 5
Service: 5
I had a horrible experience with the Pizza Hut on St. Joe Rd. On Saturday, I ordered a pizza for my family that was supposed to be delivered between 11:44 PM and 11:56 PM. We didn’t get the pizza until 12:48 AM. By then, the entire house was asleep and no one even got to enjoy the food.
I called the store the same day to report the issue. The manager, Leanne, told me the only thing she could offer was a $25 credit. I explained that a credit would be fine but it needed to cover my entire order, which was around $33. She refused and said she couldn’t do that because it was “handled the same day,” which made absolutely no sense.
On top of that, her tone was rude and dismissive. Mistakes happen—but it’s how a business chooses to make things right that shows their customer service. In this case, it was extremely disappointing.
I do not recommend ordering from the St. Joe Rd location. Take your money elsewhere—your time and business will be better respected.
Atmosphere: 1
Food: 1
Service: 1
The tavern Pizza came out extremely burnt. I did not even ask for it. Well done at all. The taco pizza miraculously looks undercooked. I don't know how they made that happen. And then when I received my order magically they also forgot the breadsticks. If the gentleman working wasn't so high and smiley maybe he could have remembered what the order was. That was on the screen that he stood there for 2 minutes staring at it. Next time I'll just go to Walmart and pick up some frozen pizza
Atmosphere: 1
Food: 2
Service: 2
I do not recommend this location. If you use the mobile ordering system and the drive thru window but your food is not finished yet, they will have you park in their designated, numbered spots and forget about you.
Service: 1
The crew is great and management is helpful. Great pizza.
Atmosphere: 5
Food: 5
Service: 5
I’ve ordered food multiple times food for to go and they always seem to mess up my order. Last time i went they wanted to give me a credit instead of remaking it then. Check your food before you leave or you’ll be headed right back.
Atmosphere: 4
Food: 4
Service: 1
Food was amazing, service was impeccable and the manager Lindsey was super friendly and helpful!!! Will definitely come back here again!!!
Atmosphere: 5
Food: 5
Service: 5
I pretty much only go through the drive thru and always late at night. Orders are done quick and correct and the employees have always been friendly even though it's at the end of their day.
Atmosphere: 4
Food: 5
Service: 5
Worst app on earth the app that works 50% of the time
Atmosphere: 4
Food: 5
Service: 5
Nothing but helpful when I called on the phone to change my order and nothing but smiles when I walked in the door to pick it up. Everyone working seemed happy to be there and the vibe was great. Give these people a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Thanks for helping to feed my best friend in Fort Wayne.
Atmosphere: 5
Food: 5
Service: 5
This pizza hut usually makes everything just right. They might be a few minutes behind but the food is fresh and customer service is fairly quick. I do recommend they hold their staff meetings not in the small lobby lol.
Update: I had a credit for a pizza, in an attempt to get the credit added to my order they refunded my money and went to charge the lesser amount. The refund takes time and my card didn't have funds to charge it. The manager was very kind in this regard. When I did not have another payment method he said consider it an early Christmas gift. Having to eat out was an unexpected expense, and his actions will give my family money towards real groceries. I love this pizza hut. Wish I could do more then write a positive review.
Atmosphere: 5
Food: 5
Service: 5
Forever before the pizza was delivered causing me to receive a Luke warm pizza! Service was unsatisfactory and when I called they said they were short help!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
As usual, everything was spot on. Thanks for everything
Atmosphere: 5
Food: 5
Service: 5
Karen is absolutely amazing, you know you'll get the best service when she is there!
Atmosphere: 5
Food: 5
Service: 5
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