I'm sad to say that our food today tasted nothing like Sbarro Pizza. The marinara sauce was COMPLETELY different. It was always my favorite and I order extra every time. This tasted like it was from a can. The cheese sauce is also completely different. There were also no salads, pasta salad or cheesecake slices. Sadly, it is obvious that the restaurant is struggling. I'm so sorry for that but you can't pass that off as standard Sbarro quality to paying customers guys. This was sad and disappointing.
Christina Jones
It was about an hour before closing we went in to eat at the mall in the food court. There was only one person working. He didn't talk much or have upbeat customer service. There were only about 3 pizzas to choose from and a bacon hot pocket looking thing. We got two different slices of pizza. A pepperoni and meat. Then the bacon hot pocket looking thing. The pizza was extremely greasy. The bacon hot pocket thing had a lot of breading to it mainly and cheese. I wouldn't recommend going here at least later in the evening. I had Sbarro up by Michigan. It was a gas station with a small like food court of different restaurants in it. It was good customer service and really good pizza. Plenty of foods to choose from. That location I would recommend. I call it gas station pizza and it was so good. That I would recommend.
Amanda Grogg
I'll start this off with we come here A LOT, I have Fridays off, so every other week I bring my kids to the mall when it's relatively empty. For a restaurant in the mall, the atmosphere in this partially closed off area is quiet, and the lighting is warmer and less bright. It's not as overwhelming and aggressive as the rest of the food court. The food is ok? The pizza slices are huge and cheesy, but sometimes I think the workers have the timing wrong and we end up with cold pizza - it's about every other time we go. The spaghetti can be slimy, and it doesn't taste very good. There aren't many other options.
The service is hit & miss, sometimes we have super quick and nice service, other times we wait for a long time before anyone realizes there's a customer, other times the person seems annoyed and is very unhelpful.
Personally, I would give this place 2 stars, but I'll give it 4 just because my kids like it so much and for the atmosphere being slightly separated and less exhausting.
Michael Hoersten
I'm a big fan of this Sbarro over the many years that I have been going to the mall, and I always look forward to getting their baked ziti. Sadly, this visit they were out, so I chose spaghetti as an alternate and wasn't impressed (the sauce was mostly water and flavorless) and should have gotten a pizza.
But the few things that irked me more were the seemingly lack of care by the tenant in the maintenance of the facility. The pop machine was down, their menu was harder to read than it used to be, the trash cans were full, and the staff appeared overworked and were confusing orders. Something definitely needs to change in the overall management of this location.
Jimmy W. Dyer
Not what it used to be. Another decent mall vendor goes south.
Jason Hamilton
My daughter loves the pizza here. Stopped in for a lunch while doing other shopping. Which is exactly what a mall food court is for. Enjoy.
Eric Flapjack Ashley
Surprised at some of the reviews I've read for this place as I had a great experience. I ordered the baked Ziti and the gentleman made sure to give me a very generous portion. It was very good and I didn't feel rushed at all and he also made sure to thank me for my business.
Very pleased with this experience.
Amanda
By far the best pizza I've ever had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slice of Pizza
LESLEY AGNEW
It happened. Smh.
Atmosphere: 1
Food: 1
Service: 1
Aaron Mull
Cold pizza they had to heat up. Dirty tables. Expensive too for cold reheated pizza like 5 dollars plus tax for a single slice
Brought my daughter here because this was a place I loved as a child and it was disappointing. The supreme pizza had an overwhelming taste of parmesan cheese and the gentleman behind the counter was rushing to the 3 customers they had in a very empty establishment
Atmosphere: 3
Food: 1
Service: 1
jenny tester
I had the worst service today . I took my daughter in for lunch. The server was very rude . My daughter, who has special needs , likes to ask everyone’s name, for the first time ever, he seemed very offended and said something under his voice , I made up a name to tell her. Next, we ordered a small spaghetti with a meatball. I didn’t really pay attention when he was making it . We paid and got out to sit down and there was almost no sauce , you actually couldn’t tell there was any at all when we mixed it with the pasta . I went back and asked for more sauce and , again, was very rude , but put sauce in a small cup: He then told me I had to pay for it . I went out again and got her spaghetti, brought it back in and showed him, I asked “ is this how it’s supposed to be served ?” He told me I should have asked for more when he made it and proceeded to charge me for it ! I asked to speak to a manager and was told they were gone . One other thing , I asked if they had a tray and he said no, walked away and didn’t offer to help me carry our food, even though I had 2 meals , a drink and was pushing my daughter in her wheelchair .
Atmosphere: 1
Food: 1
Service: 1
Lonny W
Very good and cheap
Atmosphere: 5
Food: 5
Service: 5
C. Morgan
While visiting Fort Wayne I had to hit up the mall, and there it is...a Pizza place in the food court. Stopped in and got a slice of Pepperoni and Sausage. The pizza is on display behind glass, you pick out what you want and they place it in a pizza oven to heat it up. The good: the pizza undercarriage has a nice crisp. The bad: greasy, very little sauce, dough has little flavor. The tables and floor were dirty. If your shopping and need a pizza fix this may work for you, however don't go out of your way for this.
I'm sad to say that our food today tasted nothing like Sbarro Pizza. The marinara sauce was COMPLETELY different. It was always my favorite and I order extra every time. This tasted like it was from a can. The cheese sauce is also completely different. There were also no salads, pasta salad or cheesecake slices. Sadly, it is obvious that the restaurant is struggling. I'm so sorry for that but you can't pass that off as standard Sbarro quality to paying customers guys. This was sad and disappointing.
It was about an hour before closing we went in to eat at the mall in the food court. There was only one person working. He didn't talk much or have upbeat customer service.
There were only about 3 pizzas to choose from and a bacon hot pocket looking thing. We got two different slices of pizza. A pepperoni and meat. Then the bacon hot pocket looking thing. The pizza was extremely greasy. The bacon hot pocket thing had a lot of breading to it mainly and cheese.
I wouldn't recommend going here at least later in the evening. I had Sbarro up by Michigan. It was a gas station with a small like food court of different restaurants in it. It was good customer service and really good pizza. Plenty of foods to choose from. That location I would recommend. I call it gas station pizza and it was so good. That I would recommend.
I'll start this off with we come here A LOT, I have Fridays off, so every other week I bring my kids to the mall when it's relatively empty.
For a restaurant in the mall, the atmosphere in this partially closed off area is quiet, and the lighting is warmer and less bright. It's not as overwhelming and aggressive as the rest of the food court.
The food is ok? The pizza slices are huge and cheesy, but sometimes I think the workers have the timing wrong and we end up with cold pizza - it's about every other time we go. The spaghetti can be slimy, and it doesn't taste very good. There aren't many other options.
The service is hit & miss, sometimes we have super quick and nice service, other times we wait for a long time before anyone realizes there's a customer, other times the person seems annoyed and is very unhelpful.
Personally, I would give this place 2 stars, but I'll give it 4 just because my kids like it so much and for the atmosphere being slightly separated and less exhausting.
I'm a big fan of this Sbarro over the many years that I have been going to the mall, and I always look forward to getting their baked ziti. Sadly, this visit they were out, so I chose spaghetti as an alternate and wasn't impressed (the sauce was mostly water and flavorless) and should have gotten a pizza.
But the few things that irked me more were the seemingly lack of care by the tenant in the maintenance of the facility. The pop machine was down, their menu was harder to read than it used to be, the trash cans were full, and the staff appeared overworked and were confusing orders. Something definitely needs to change in the overall management of this location.
Not what it used to be. Another decent mall vendor goes south.
My daughter loves the pizza here. Stopped in for a lunch while doing other shopping. Which is exactly what a mall food court is for. Enjoy.
Surprised at some of the reviews I've read for this place as I had a great experience. I ordered the baked Ziti and the gentleman made sure to give me a very generous portion. It was very good and I didn't feel rushed at all and he also made sure to thank me for my business.
Very pleased with this experience.
By far the best pizza I've ever had
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Slice of Pizza
It happened. Smh.
Atmosphere: 1
Food: 1
Service: 1
Cold pizza they had to heat up. Dirty tables. Expensive too for cold reheated pizza like 5 dollars plus tax for a single slice
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not to bad not the best slow on service but ok ?
Atmosphere: 4
Food: 4
Service: 3
Brought my daughter here because this was a place I loved as a child and it was disappointing. The supreme pizza had an overwhelming taste of parmesan cheese and the gentleman behind the counter was rushing to the 3 customers they had in a very empty establishment
Atmosphere: 3
Food: 1
Service: 1
I had the worst service today . I took my daughter in for lunch. The server was very rude . My daughter, who has special needs , likes to ask everyone’s name, for the first time ever, he seemed very offended and said something under his voice , I made up a name to tell her. Next, we ordered a small spaghetti with a meatball. I didn’t really pay attention when he was making it . We paid and got out to sit down and there was almost no sauce , you actually couldn’t tell there was any at all when we mixed it with the pasta . I went back and asked for more sauce and , again, was very rude , but put sauce in a small cup: He then told me I had to pay for it . I went out again and got her spaghetti, brought it back in and showed him, I asked “ is this how it’s supposed to be served ?” He told me I should have asked for more when he made it and proceeded to charge me for it ! I asked to speak to a manager and was told they were gone . One other thing , I asked if they had a tray and he said no, walked away and didn’t offer to help me carry our food, even though I had 2 meals , a drink and was pushing my daughter in her wheelchair .
Atmosphere: 1
Food: 1
Service: 1
Very good and cheap
Atmosphere: 5
Food: 5
Service: 5
While visiting Fort Wayne I had to hit up the mall, and there it is...a Pizza place in the food court. Stopped in and got a slice of Pepperoni and Sausage. The pizza is on display behind glass, you pick out what you want and they place it in a pizza oven to heat it up. The good: the pizza undercarriage has a nice crisp. The bad: greasy, very little sauce, dough has little flavor. The tables and floor were dirty. If your shopping and need a pizza fix this may work for you, however don't go out of your way for this.
Atmosphere: 2
Food: 2
Service: 4
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