Recommended dishes: Hamburger, Onion Rings, French Fries, Sandwich
Eric Albany
Steak & Shake is what people think In-N-Out is. The service is a little slow and sometimes they forget things (they're humans, too), but ultimately the food is great. It's nice to be able to sit back with a strawberry shake and a bacon cheese burger while the rest of the world passes me by.
I love the most the hamburgers are made with fresh meat...not frozen not preshipped not already packaged. I watched them make them fresh.
Vegetarian options: Order anything without meat.
Atmosphere: 5
Food: 5
Service: 5
Tim Robinson
Woulda been nice to get the cheese sauce you had no problem charging me for but never gave me. I get 30 min for lunch I ain't got time to go back in for the rest of my food. I'm pretty sure that's the whole reason I paid was to make sure my food was all there. As I am eating my fries without my cheese I bite into a stone or rock or whatever the heck it was and figure that must have been what I get instead of my $1.19 cheese sauce a rock
Food: 1
Service: 5
Beth Hoffer
Clean and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frisco Burger Melt
Travis Woenker
Okay first off you got rid of the vinegar at the tables... you made it so you have to order through a screen... you have to scan a damn QR code to get a drink I don't know who the hell in cost savings decided that these were a good options
Atmosphere: 1
Food: 4
Service: 1
Amanda Peachy
Way better than last time we visited that's for sure. The young lady managing today was exceptional in every way.... Food was hot, fast service, clean bathrooms non sticky floors and they even had the steak n shake seasoning packets. Thank you to all who were working today. You did a great job. This is one of our favorite locations... Or used to be until the management and crew seemed to be slacking on quality. This visit has given us new hope that this location is back on top and can once again be our favorite location.
Atmosphere: 5
Food: 5
Service: 5
Erik A
Just left Arby's drive-thru because of the poor customer service.... Came over to steak 'n shake here on Illinois road and was greeted so kindly by the lady in the Drive-Thru..... Can't say enough how nice it is to be greeted with kindness and a smile in the Drive-Thru....
Food: 5
Service: 5
Nneka Nneka
Mixed up our order but still yummy
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Hamburger, Onion Rings, French Fries, Frisco
Brian Del Real
Mel was amazing and great, happy holidays
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Shake, Hamburger, Sauce, Onion Rings, And Fries, French Fries, Sandwich
Better and cleaner than the average fast food stop. Personally I don't like ordering from a kiosk, but otherwise I'd fornsure stop there again.
Atmosphere: 4
Food: 4
Service: 5
Greg
Food is ok, but the restaurant smells terrible from the bathrooms. I don't like the kiosks and the drink machine ticket system is stupid. You have to keep a little paper ticket to get your drinks and have to fill it quickly or it shuts off. The worst part by far is the bathroom smell in the whole place. I've given them a second chance at least 3 times in hopes that it was a temporary issue but it's apparently permanent. I can't go back because of the sewer smell.
Atmosphere: 1
Food: 4
Service: 3
Josh Gillam
I remember why i stopped going to steak and shake. It's not even a diner anymore, it's just another crappy fast food place that makes you use a kiosk. They have a self servicr drink station that doesnt even work. Not one of the drinks had anything in them.
Atmosphere: 1
Food: 1
Service: 1
William Letts
Always a good place to eat
Atmosphere: 5
Food: 5
Service: 5
Rebekah Loudenbeck
Restrooms reek of raw sewage. You can smell it before even opening the door! Smell alone makes you question the sanitary conditions of the kitchen.
Food is okay. Not a full service Steak n Shake. They don't have wait staff or actual menus. Self-service kiosks with an extremely limited selection and no real way to customize. Couldn't add onions to my patty melt. Will not be visiting again.
Great burgers. I love the shoestring fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Onion Rings, French Fries, Sandwich
Steak & Shake is what people think In-N-Out is. The service is a little slow and sometimes they forget things (they're humans, too), but ultimately the food is great. It's nice to be able to sit back with a strawberry shake and a bacon cheese burger while the rest of the world passes me by.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon Burger, Cheeseburger, Onion Rings
I love the most the hamburgers are made with fresh meat...not frozen not preshipped not already packaged. I watched them make them fresh.
Vegetarian options: Order anything without meat.
Atmosphere: 5
Food: 5
Service: 5
Woulda been nice to get the cheese sauce you had no problem charging me for but never gave me. I get 30 min for lunch I ain't got time to go back in for the rest of my food. I'm pretty sure that's the whole reason I paid was to make sure my food was all there. As I am eating my fries without my cheese I bite into a stone or rock or whatever the heck it was and figure that must have been what I get instead of my $1.19 cheese sauce a rock
Food: 1
Service: 5
Clean and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frisco Burger Melt
Okay first off you got rid of the vinegar at the tables... you made it so you have to order through a screen... you have to scan a damn QR code to get a drink I don't know who the hell in cost savings decided that these were a good options
Atmosphere: 1
Food: 4
Service: 1
Way better than last time we visited that's for sure. The young lady managing today was exceptional in every way.... Food was hot, fast service, clean bathrooms non sticky floors and they even had the steak n shake seasoning packets. Thank you to all who were working today. You did a great job. This is one of our favorite locations... Or used to be until the management and crew seemed to be slacking on quality. This visit has given us new hope that this location is back on top and can once again be our favorite location.
Atmosphere: 5
Food: 5
Service: 5
Just left Arby's drive-thru because of the poor customer service.... Came over to steak 'n shake here on Illinois road and was greeted so kindly by the lady in the Drive-Thru..... Can't say enough how nice it is to be greeted with kindness and a smile in the Drive-Thru....
Food: 5
Service: 5
Mixed up our order but still yummy
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Hamburger, Onion Rings, French Fries, Frisco
Mel was amazing and great, happy holidays
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Shake, Hamburger, Sauce, Onion Rings, And Fries, French Fries, Sandwich
Restaurantji Recommends
Better and cleaner than the average fast food stop. Personally I don't like ordering from a kiosk, but otherwise I'd fornsure stop there again.
Atmosphere: 4
Food: 4
Service: 5
Food is ok, but the restaurant smells terrible from the bathrooms. I don't like the kiosks and the drink machine ticket system is stupid. You have to keep a little paper ticket to get your drinks and have to fill it quickly or it shuts off. The worst part by far is the bathroom smell in the whole place. I've given them a second chance at least 3 times in hopes that it was a temporary issue but it's apparently permanent. I can't go back because of the sewer smell.
Atmosphere: 1
Food: 4
Service: 3
I remember why i stopped going to steak and shake. It's not even a diner anymore, it's just another crappy fast food place that makes you use a kiosk. They have a self servicr drink station that doesnt even work. Not one of the drinks had anything in them.
Atmosphere: 1
Food: 1
Service: 1
Always a good place to eat
Atmosphere: 5
Food: 5
Service: 5
Restrooms reek of raw sewage. You can smell it before even opening the door! Smell alone makes you question the sanitary conditions of the kitchen.
Food is okay. Not a full service Steak n Shake. They don't have wait staff or actual menus. Self-service kiosks with an extremely limited selection and no real way to customize. Couldn't add onions to my patty melt. Will not be visiting again.
Atmosphere: 1
Food: 2
Service: 2
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