They do not value there mobile order customers. If you place a mobile order, the expected pick up time is not accurate as you will be pushed down to the bottom of their priority list. Placed an order for 1 FL at 11:40. Expected pick up time was 12:00. Arrived at 11:50 and waited in the parking lot until 12:00. Watched multiple people who showed up after me be helped. They didn't even start on my sandwich until they had everyone in the store served. Ended up cancelling as I only have 30 minutes for lunch. My fault for trusting the app and thinking they would treat the orders as first come first serve like literally everywhere else.
Service: 1
Susan Nuss
Wow! Talk about above and beyond! Glen took my order through the drive through and was so kind and patient! I had my kiddos in the back who were not being the most quiet and he did not get frustrated rather interacted with them through the speaker!! I have NEVER had such an amazing drive through experience!! I do not eat subway often but will definitely come back to this one next time!!
Food: 5
Service: 5
Nathan Worrell
Yall dont even know how to answer a phone so I highly doubt you know how to properly make a sandwich....
Atmosphere: 1
Food: 1
Service: 1
Rick Laney
Mobile order, waited then told was out of type, and refused to give refund until district manager was contacted.
Atmosphere: 2
Food: 2
Service: 2
Jon Rearick
Was supposed to have an online order for 5:30pm. Now 5:50 and still not done. Do better Subway!
Atmosphere: 1
Service: 1
Modneska Perry
stopped at subway this afternoon. Only one worker there in entire place. There was a line of people. Trenton, the worker handled it great. He was polite,didn't complain & apologized for the wait. It was messed up that he was there by himself, & yet he handled it well. Shame on management.
Atmosphere: 3
Food: 4
Service: 5
Haley G
Do not do mobile order. Went to pick up and they were 45 minutes behind! And they kept taking the orders of walk ins and drive up people with 4 people sitting and waiting for online orders that were supposed to be ready. They should have worked on the mobile orders to catch up instead of taking new customers. I understand the workers were young, but they were not rushed or anything. Kept stopping to talk and dilly dally.
Atmosphere: 2
Food: 4
Service: 2
Mak Kunsman
Every time I've ordered online, it never comes toasted when I ask for it?
Atmosphere: 5
Food: 5
Service: 4
Kaylin Dellinger
Missing cookies + wait was 30 min more than original time :(
Asked at the drive thru window for packets of vinegar. They weren’t in the bag so I asked again at the window and instead I got packets of olive oil. This is the second time this happened
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
Daniel Melvin
I rarely take the time to write a review unless I had an exemplary or terrible experience. This one is the latter. After waiting over 10 minutes at the drive through, with noone else in the drive through, maybe 2 cars in the lot, which one was probably the employee, finally got to order. The order process took way too long. I had to be put on hold for each item to be added, which was weird. They said their toaster was down, which didn't really matter since I ordered a wrap so I just told them to microwave the meat and cheese together before putting it on the wrap. They did not, so I ended up with cold meat. To be fair, even though it was cold, they put on eveything else I asked for, and the wrap tasted ok. Summary - took way too long to order for the only person in the drivethrough, received cold meat when asked to be heated. Won't be returning here.
Atmosphere: 1
Food: 3
Service: 1
Rhonda Prideaux
Is there a reason you don't acknowledge your walk in customers? I waited 5 minutes then left.....employee was making a sandwich but did not speak to me at all. Sandwich must have been for drive through or delivery because there was no one else waiting
Mad Scientist
I rarely take the time to write a review unless I had an exemplary or terrible experience. This one is the latter. After waiting over 10 minutes at the drive through, with noone else in the drive through, maybe 2 cars in the lot, which one was probably the employee, finally got to order. The order process took way too long. I had to be put on hold for each item to be added, which was weird. They said their toaster was down, which didn't really matter since I ordered a wrap so I just told them to microwave the meat and cheese together before putting it on the wrap. They did not, so I ended up with cold meat. To be fair, even though it was cold, they put on eveything else I asked for, and the wrap tasted ok. Summary - took way too long to order for the only person in the drivethrough, received cold meat when asked to be heated. Won't be returning here.
Atmosphere: 1
Food: 3
Service: 1
Grandma Bower
My daughter and I came after getting our nails done Done at Ravenscroft. We came in about 11:10 and we got served at 1125 There's no reason to take that long period you can't see the meats and cheeses because they have the cover obscuring them.
They do not value there mobile order customers. If you place a mobile order, the expected pick up time is not accurate as you will be pushed down to the bottom of their priority list. Placed an order for 1 FL at 11:40. Expected pick up time was 12:00. Arrived at 11:50 and waited in the parking lot until 12:00. Watched multiple people who showed up after me be helped. They didn't even start on my sandwich until they had everyone in the store served. Ended up cancelling as I only have 30 minutes for lunch. My fault for trusting the app and thinking they would treat the orders as first come first serve like literally everywhere else.
Service: 1
Wow! Talk about above and beyond! Glen took my order through the drive through and was so kind and patient! I had my kiddos in the back who were not being the most quiet and he did not get frustrated rather interacted with them through the speaker!! I have NEVER had such an amazing drive through experience!! I do not eat subway often but will definitely come back to this one next time!!
Food: 5
Service: 5
Yall dont even know how to answer a phone so I highly doubt you know how to properly make a sandwich....
Atmosphere: 1
Food: 1
Service: 1
Mobile order, waited then told was out of type, and refused to give refund until district manager was contacted.
Atmosphere: 2
Food: 2
Service: 2
Was supposed to have an online order for 5:30pm. Now 5:50 and still not done. Do better Subway!
Atmosphere: 1
Service: 1
stopped at subway this afternoon. Only one worker there in entire place. There was a line of people. Trenton, the worker handled it great. He was polite,didn't complain & apologized for the wait. It was messed up that he was there by himself, & yet he handled it well.
Shame on management.
Atmosphere: 3
Food: 4
Service: 5
Do not do mobile order. Went to pick up and they were 45 minutes behind! And they kept taking the orders of walk ins and drive up people with 4 people sitting and waiting for online orders that were supposed to be ready. They should have worked on the mobile orders to catch up instead of taking new customers. I understand the workers were young, but they were not rushed or anything. Kept stopping to talk and dilly dally.
Atmosphere: 2
Food: 4
Service: 2
Every time I've ordered online, it never comes toasted when I ask for it?
Atmosphere: 5
Food: 5
Service: 4
Missing cookies + wait was 30 min more than original time :(
Food: 3
Service: 2
It takes 10 years to get the food and order
Service: 1
Restaurantji Recommends
Asked at the drive thru window for packets of vinegar. They weren’t in the bag so I asked again at the window and instead I got packets of olive oil. This is the second time this happened
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
I rarely take the time to write a review unless I had an exemplary or terrible experience. This one is the latter. After waiting over 10 minutes at the drive through, with noone else in the drive through, maybe 2 cars in the lot, which one was probably the employee, finally got to order. The order process took way too long. I had to be put on hold for each item to be added, which was weird. They said their toaster was down, which didn't really matter since I ordered a wrap so I just told them to microwave the meat and cheese together before putting it on the wrap. They did not, so I ended up with cold meat. To be fair, even though it was cold, they put on eveything else I asked for, and the wrap tasted ok. Summary - took way too long to order for the only person in the drivethrough, received cold meat when asked to be heated. Won't be returning here.
Atmosphere: 1
Food: 3
Service: 1
Is there a reason you don't acknowledge your walk in customers? I waited 5 minutes then left.....employee was making a sandwich but did not speak to me at all. Sandwich must have been for drive through or delivery because there was no one else waiting
I rarely take the time to write a review unless I had an exemplary or terrible experience. This one is the latter. After waiting over 10 minutes at the drive through, with noone else in the drive through, maybe 2 cars in the lot, which one was probably the employee, finally got to order. The order process took way too long. I had to be put on hold for each item to be added, which was weird. They said their toaster was down, which didn't really matter since I ordered a wrap so I just told them to microwave the meat and cheese together before putting it on the wrap. They did not, so I ended up with cold meat. To be fair, even though it was cold, they put on eveything else I asked for, and the wrap tasted ok. Summary - took way too long to order for the only person in the drivethrough, received cold meat when asked to be heated. Won't be returning here.
Atmosphere: 1
Food: 3
Service: 1
My daughter and I came after getting our nails done Done at Ravenscroft. We came in about 11:10 and we got served at 1125 There's no reason to take that long period you can't see the meats and cheeses because they have the cover obscuring them.
Atmosphere: 1
Food: 3
Service: 1
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