The woman working the cashier was great, but the kid that built my sandwich didn’t know what was going on. I ordered a signature sandwich (#20), and he didn’t know what went on it. I literally read off the ingredients to him, from the menu behind his head. Then, when he cut it in half, he took the just-used knife from the other employee instead of grabbing a clean one. Luckily, I don’t have food allergies.
Atmosphere: 3
Food: 3
Service: 2
Hilary Lessing
If you could put zero stars I would. I made an order online and when I arrived the person cancelled my order. If they couldn't get a hold of me they could have at least waited. I didn't even make the order 10 minutes before I got there.
Service: 1
R
Rude employees obviously didn’t want anyone there, were mopping two hours before closing and staring angrily as we walked in. Assistant manager nick complained about us parking in an unmarked spot saying the entire back(around 12 parking spots) were for employees only despite no sign and having 3 employees.
Atmosphere: 1
Food: 1
Service: 1
Maurita Mussawwir
Sandwich upset my stomach. The staff was professional. I wonder if some if the food had set out too long.
Didn't get any food took longer than I had, staff needs updated
Atmosphere: 1
Service: 1
Carrie Jones
This location use to be great. Absolute worst Subway in Ft. Wayne. Arrived to pick up my online order and was told we had to adjust your order because we were out of white bread so we replaced with wheat. I replied gross because if I wanted wheat bread I would have ordered wheat bread. Then he told me he tried to call me to tell me. Never did I receive a phone call. My number is in my account and I didn't have a missed call. Then he walked away from me when I said nobody tried to call me. Wow what great customer service.... never again, will visit another location. This place is a waste of time and very rude. No future discount or anything, I would of just left had I not already paid on the app.
Dannie71
It's gone down hill since it's remodel.
Atmosphere: 2
Food: 3
Service: 2
Sini Kovas-Baker
The lettuce was brown and wilted. There was no bread done. The meats alone looked like they were rotted. I got the chicken because it looked ok. It wasn't. Got sick 15 minutes after eating it! Never again.
Atmosphere: 1
Food: 1
Service: 1
dustin hughes
I used to stop into this subway every other day for lunch. For about 5 months it was great id order online drive to the store then pick it up and it was ready to go no problems at all. Last time i went on 4/19/24 i ordered two subs. On my way to the store i received a call they were out of flat bread no problem ill take something else. I then arrived at the store which is a 15 minute drive along with waiting 5 minutes as soon as i walk in i am told by the older lady. "Your the online order right". I said yes. The lady then started to make my sandwiches. The man helping her had to constantly tell her to (chop,chop) and still with the order in front of her had to tell her how it was done. 45 minutes for 2 subs. im sorry but you lost my business.
Atmosphere: 3
Food: 5
Service: 1
Lisa Maydwell
The young man who waited on me was friendly and professional.
I was told to wait for a phone call to be made to a manager. After I was told my coupon was expired, the coupon I had was good for another month but not accepted by the register. That was not the problem. I was more than happy to wait while he made the nice patient man's order who had been waiting behind me real quick. The problem came when I had to once again wait. The worker made two other sandwiches for two new customers who came in before he made the phone call needed. The customers who walked in and he served before taking care of me were his family. And I was told they were in a hurry, my food got nice and cold; while Im just waiting to pay for it. My issue was taken care of after his family who walked in after me was served first.
Atmosphere: 1
Food: 1
Service: 1
Camilla Wilson
Stopped on the evening of 12/21/23 during a road trip. Clean store and friendly woman at the counter.
Atmosphere: 5
Food: 5
Service: 5
Donnie Johnson
Clean store fast friendly staff. One of my favorite subways in Fort Wayne. Keep up the good work guys!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
Mark Richard
Subways are good no matter where you go. The difference is in the people who work there.A smile, and courteous service won't kill you.Not everyone there is like that, but there is one.Overall a good meal
Atmosphere: 4
Food: 5
Service: 4
William Depner
Food tasted great and was made like I ordered (2 subs) only thing I could say needs improvement would be a little lighter on the
The woman working the cashier was great, but the kid that built my sandwich didn’t know what was going on. I ordered a signature sandwich (#20), and he didn’t know what went on it. I literally read off the ingredients to him, from the menu behind his head. Then, when he cut it in half, he took the just-used knife from the other employee instead of grabbing a clean one. Luckily, I don’t have food allergies.
Atmosphere: 3
Food: 3
Service: 2
If you could put zero stars I would. I made an order online and when I arrived the person cancelled my order. If they couldn't get a hold of me they could have at least waited. I didn't even make the order 10 minutes before I got there.
Service: 1
Rude employees obviously didn’t want anyone there, were mopping two hours before closing and staring angrily as we walked in. Assistant manager nick complained about us parking in an unmarked spot saying the entire back(around 12 parking spots) were for employees only despite no sign and having 3 employees.
Atmosphere: 1
Food: 1
Service: 1
Sandwich upset my stomach. The staff was professional. I wonder if some if the food had set out too long.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Cold Cut Combo, Sunchips Harvest Cheddar
Didn't get any food took longer than I had, staff needs updated
Atmosphere: 1
Service: 1
This location use to be great. Absolute worst Subway in Ft. Wayne. Arrived to pick up my online order and was told we had to adjust your order because we were out of white bread so we replaced with wheat. I replied gross because if I wanted wheat bread I would have ordered wheat bread. Then he told me he tried to call me to tell me. Never did I receive a phone call. My number is in my account and I didn't have a missed call. Then he walked away from me when I said nobody tried to call me. Wow what great customer service.... never again, will visit another location. This place is a waste of time and very rude. No future discount or anything, I would of just left had I not already paid on the app.
It's gone down hill since it's remodel.
Atmosphere: 2
Food: 3
Service: 2
The lettuce was brown and wilted. There was no bread done. The meats alone looked like they were rotted. I got the chicken because it looked ok. It wasn't. Got sick 15 minutes after eating it! Never again.
Atmosphere: 1
Food: 1
Service: 1
I used to stop into this subway every other day for lunch. For about 5 months it was great id order online drive to the store then pick it up and it was ready to go no problems at all. Last time i went on 4/19/24 i ordered two subs. On my way to the store i received a call they were out of flat bread no problem ill take something else. I then arrived at the store which is a 15 minute drive along with waiting 5 minutes as soon as i walk in i am told by the older lady. "Your the online order right". I said yes. The lady then started to make my sandwiches. The man helping her had to constantly tell her to (chop,chop) and still with the order in front of her had to tell her how it was done. 45 minutes for 2 subs. im sorry but you lost my business.
Atmosphere: 3
Food: 5
Service: 1
The young man who waited on me was friendly and professional.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was told to wait for a phone call to be made to a manager. After I was told my coupon was expired, the coupon I had was good for another month but not accepted by the register. That was not the problem. I was more than happy to wait while he made the nice patient man's order who had been waiting behind me real quick. The problem came when I had to once again wait. The worker made two other sandwiches for two new customers who came in before he made the phone call needed. The customers who walked in and he served before taking care of me were his family. And I was told they were in a hurry, my food got nice and cold; while Im just waiting to pay for it. My issue was taken care of after his family who walked in after me was served first.
Atmosphere: 1
Food: 1
Service: 1
Stopped on the evening of 12/21/23 during a road trip. Clean store and friendly woman at the counter.
Atmosphere: 5
Food: 5
Service: 5
Clean store fast friendly staff. One of my favorite subways in Fort Wayne. Keep up the good work guys!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich
Subways are good no matter where you go. The difference is in the people who work there.A smile, and courteous service won't kill you.Not everyone there is like that, but there is one.Overall a good meal
Atmosphere: 4
Food: 5
Service: 4
Food tasted great and was made like I ordered (2 subs) only thing I could say needs improvement would be a little lighter on the
Atmosphere: 4
Food: 4
Service: 5
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