1021 S Clinton St, Fort Wayne
The employees working there are very friendly and service is relatively quick. They ran out of vanilla frosty so they upgraded mine to a large chocolate instead, free of charge, which was very nice.
It was a quiet, mostly clean, Wendy's. There was some mess around the condiment areas. No line. Friendly staff.
I missed the spicy chicken nuggets. Please don't go! Delicious alternatives to though. Also, dairy free frosty??
Probably one of the best experiences ive had at a wendys. Very polite and quick for being so busy
I left when I found out you had no bake potatoes at noon. Whoever is planning their managing there ought to be updated or replaced. I was informed after I waited a through about four or five orders ahead of maybe going out, it was lunch our people don't have all day. I won't bother you again
I've been here in the past and it used to be fast and clean. I came here today and had to wait 10 minutes while the staff chit chatted behind the counter. The wait for the food was longer than most places but nothing extremely long.
Terrible Service. Went throw the drive throw to order a BBQ Bacon burger and a S’awesome chicken sandwich and only received the BBQ Bacon Burger and a cheese burger. When I went to pay at the window I was told that the receipt would be in the bag, however it wasn’t. My wife and I realized that the order was screwed up at by the time we got home. I immediately call the manger and she was very rude. She stated that we could get the burger WE paid for because we didn’t have the receipt. It never made it to me or my wife. If it was in the bag then it would have still been there because we went from Wendy’s straight home and then back. The manger very rude and aggressive. She would not even reprint our receipt when she just seen us about 15mins ago. I pay with a card and she still wouldn’t give me my receipt. She just kept saying how she couldn’t print my receipt because it’s store policy when she didn’t give me my receipt to began with. Her name is Kristin, red head, white girl. I do not recommend to eat here. Especially after 9pm.
This was a really nice place! The manager was a sweetie! Good meal!
I drive through here a ton for DoorDash but only because I have to. It's the worst customer service and my least favorite wendys to go to. Super slow and incompetent every time. They don't even say anything when you pull up through the drive through. Like hello if you're going to make me wait 5 minutes to order at least let me know.
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Food excellent. Cleanliness is not good, but they were busy as it is Parade day and lunchtime.
Went there today to get a meal replacement and the dinning room was a mess, I was afraid to get a drink because it looks like the machine hasn't been cleaned in forever. Cashier was alright until I heard her arguing with the manager. Employees are loud and don't watch what they say.
Everything you can reasonably ask in fast food. Clean restaurant, efficient and courteous service, and a great burger ,served hot off the grill. Kudos to the management staff and dedicated employees of the downtown location !
I live downtown, and due to the late hours that I often work, this Wendy’s location right next to the YMCA is one of the few if only places that are indeed open. Typically, if I have an unpleasant experience somewhere, I will just allow it to be that—Understanding that things happen that we don’t always have all of the details as to why, and allow it to go without giving any further comment on letting bygones be bygones as life is to short to complain about everything.
Well I came here because they have a special going on with their frosties 50 cents for a small. Me and my good friends daughter came here place was clean. Staff was friendly and service was quick
Have been to this Wendy's a few times when in town on business. Normally it's acceptable. TODAY WAS NOT!! :-(
Had a wonderful dinner at Wendy's this evening. A traditional double burger with extra fixings, chocolate frosty and fries. The food was hot and tasty. Wife had a similar meal. Food was ready very quickly. Good service by associates. The restaurant has had an interior makeover which is very comfortable and attractive. A Great mealtime dinner.
This Wendy's is extremely slow. I go on my lunch break from the post office and it always takes 20 minutes, leaving me 5 minutes to eat. It's almost like none of the employees know how to multi-task. They take one order at a time so you wait at the drive thru menu for at least 10 minutes or longer until the person at the window gets their food, THEN they finally decide to take your order. They either need more help, better training, better employees or all of the above.
I visited here twice. First time I was in the drive through for 20 minutes as orders were taken. Then one car before me the computer went down and they told me they couldn't take any more orders. Second visit, in the lobby the drink machine had almost half its options out. I told them about it, but when I left 20 minutes later, they hadn't come out and refilled anything.
Everytime i visit this location the fancy Coke machine is either broke or out of several flavors to choose from. Most are doing minimal work standing around while could be replenishing the machine. Many times lobby is dirty and same scenario.
Nice facility but wait was at least 20 min to get food while dinning in. Forgot to give kids toys in the 5 kids meals we ordered. Later got after going up to ask.
Like the updated dine-in and the employees on Sunday evening were very nice!
Very friendly. Good food. Clean and neat.
Good food, good price. Just make sure they read your order back to you. Otherwise they will probably forget the bacon
30 mins for a few sandwiches fries and nuggets and they still forgot half the food! The sandwiches were made wrong! Manager was back there f this f that! Telling me they wont refund the money for the food i still havent gotten! Drive thru cashier in green winter coat touching all over food with no gloves and never washed her hands! This place is a mess stay far away! No spoons in the restaurant at all! Filthy restaurant! Just miserable experience!
Second visit this month where service was subpar. It saddens me because I love Wendy's. The food took more than 10 minutes and one sandwich was wrong. There was one family ahead of myself and my husband and I watched their tray of fries and chicken nuggets sit for about the same time waiting for their burgers. I'm sure that the food in try was cold. I also witnessed the person on fires run their hand through their hair. No hair net no hat, gross! They also looked like they just came in off the street and they got put on fries to help out! Sad thing is they were most efficient. No one that was working seemed like they cared or were happy about being there. The lid fell off the ice portion of the soda machine and no one seemed interested in fixing. It really is a shame that all this remodeling was done and no one seems to care about quality of food or service.
Food was good but i was not a big fan of the service; went through the drive through with my room mate and she asked for dr pepper; the drive through cashier put in the wrong drink.... My room mate corrected them, and the cashiers attitude changed and she told us our total, went to pay and they still didn't give us the right pop
Good food and near the Convention Center. Just a short couple of blocks of fresh air and you’re there!
All I bought was one of their new cherry berry teas. Chambrai took our order and was a ray of sunshine. She described the s'awesome sauce with a smile to the guy in front of me with a smile even though I'm sure she's done it a Illini times. The store looks like it got a trendy new update. The tea was pretty sweet for my taste. It was served in a Starbucks style plastic clear cup and was half the price. Next time I'll try the tropical green.
The food is okay and the menu item's are reasonable. Great friendly oriented staff that are willing to assist you.
I went last nigh Friday 4/27 they didn’t get my order right. Came back today for the correct order and even more disappointed. Food was temperature COLD and undercooked. So disappointed.
I stopped by this location at 12:30 because Google said it closed at 1. Im waiting at the drive thru window waiting for someone to take my order and finally i get told "sorry we're closed" as im looking at the hours on the speaker stating Open 10 am-1 am. I didn't even want any food! Just a Wendy's lemonade.
Fantastic location. If you need some sun, they have plenty of windows. New employee in training was in good spirits.
Passing by Wendys I thought stopping by sounded good, after all its only 20 degrees this evening. Dexter, the young man that took my order was very kind and professional! His Co worker was making fun of him because he was doing his job she said 'I can't believe you are so nice to your customers.' Talk about peer pressure. I told her one should be nice to their customers. Dexter... You did a fantastic job!!!!Oh and my Chili was awesome!!!Drop by Wendys on the corner of Clinton and Washington and say hi to Dexter!
I don’t usually leave fast food locations 5 star reviews, but today was different. One reason the place was recently renovated and it looks great. But the bigger reason was Barbara, she was the manager running the counter with a new hire. I have never seen someone more patient or friendly towards both the trainee and the patrons. In 40 years of life and 18 years in customer service I have never seen anyone better! She managed the staff and customers with ease and was super friendly and anticipated needs before people even had to ask! We will be back, hopefully when Barbara is working!
We had a late lunch at the Wendy's in downtown Fort Wayne, IN. The food was average. The sweet tea was weak. The restaurant was busy because of events occurring in historic area. There is a homeless man that is harmless but occupies a seat inside for hours.
went to Wendy's Wednesday this week was fast personality was friendly and I paid just what I thought thanks!
There cups are sooooo squishy. Makes it hard to handle 'em.
1021 S Clinton St, Fort Wayne, IN 46802