They delivered our food to a house next door. They just put it on the porch. Our neighbor tried to tell them it was thaw wrong house. Our house has an apartment in the back. Our neighbor told my grandson where it was. I called the store. The person I spoke to was very rude. I tried to explain that to was not delivered to the correct house. Then hung up on me. They deserve no stars.
nicolee childers
I just had a small bacon and tomato pizza with extra sauce and it was amazing. Best pizza I have ever had in my life. It was better than perfect and from the time I ordered it till the time it got here was only 16 minutes. That was crazy fast. Thank you Papa John's!
Atmosphere: 5
Food: 5
Service: 5
Larry Terrell
Very poor quality, not fully cooked , very wet and stuck to the bottom of box, had to throw it away ! Time to switch companies!
Food: 1
Service: 1
Chad And Aly Parrott
Everything manager is lazy and drivers are rude and horrible
Chad Parrott
If anyone knows how to get ahold of the owners I would appreciate the info on the papa John’s here in Franklin please, I spent $109 on dinner and the driver Erica Beers is the worst in customer service and attitude just got a follow up call from supposedly the GM and she was just as rude I spend that much I expect to have good service that whole store needs replaced that’s why I am trying to get in touch with the owners I was refused names and these people don’t know I used to run stores and never had complaints in csc please pass the word on go to dominos Sarah will take care of you and knows how to take care of people
Atmosphere: 1
Food: 5
Service: 1
Matt B
The bowls great value
Atmosphere: 5
Food: 5
Service: 5
Kristyna Brinson
Every time we order delivery, it always arrives hot, fresh and delicious!
Food: 5
Service: 5
Recommended dishes: - Tuscan 6-Cheese Cheesesticks, Create Your Own
Jack Davidson
Best Pizza place in town! Friendly staff and delivery was quick and on point!
Parking: Drive thru
Atmosphere: 5
Food: 5
Service: 5
big t
Delicious like it has always been
Atmosphere: 5
Food: 5
Service: 5
Eric Estermyer
Pretty pricey Got a stuffed crust special supposed to be one topping for $12 Added mushrooms, and it totaled $18!
To Start off with my pizza was Lukewarm at best i ordered the big Papa pizza which is supposed to be an extra large. By the way, it's not an extra large. It's just a large cut into smaller pieces Pizza with bread sticks and 3 cheeses somehow came out to 37 dollars I asked Why did the pizza come out ten dollars more than what I was Originally told she said due to taxes and a five dollar tip She said pizza would be here in 25 to 35 minutes so 45 minutes later My pizza shows up lukewand the Delivery driver hands me the receipt I sign it hand it back and he literally looks at me and says are you Going to tip so i give him 5 more bucks! A BIG WASTE OF 42 DOLLARS AND I WILL NEVER GOING BACK THERE AGAIN Lesson learned
Atmosphere: 1
Food: 2
Service: 1
Roberto Villarreal
I was call to place n order the cashier she is hang up on me twice looks like she didn’t like the Hispanic people to purchase pizza at the Franklin location.
Alex Umberger
Pizza was excellent but the service was terrible. I went to pick up my order and the guy at the counter was looking for a few minutes and seemed kinda worried. He couldn't find the order and said one of the delivery drivers must have taken it by accident. He told me the delivery drivers aren't famous for reading labels. I wish they were famous for that so they wouldn't take the wrong orders.
Anyway he offered me a half hearted apology and said it would be at least 15 minutes for the new order. I was internally upset but didn't show it too much. So I went home because I live close and that was a mistake because my kids were super disappointed that I didn't have the pizza. Lesson learned there but I digress.
So I go to pick up my order and it doesn't have all the sauces I ordered and the same guy from before helped me and he seemed annoyed and when he gave me the pizza he said there you go. I said thanks, but I feel like another apology was in order. I worked restaurants and pizza places for many years so I know mistakes are made but I would have been very apologetic. I wasn't rude at all. Very calm and understanding. Not the biggest deal in the world but there were a few angry customers there who had messed up orders too. Maybe it was just a fluke but won't return for a while.
Atmosphere: 2
Food: 5
Service: 1
Joel Thomas
Always solid service & quality from this location!
They delivered our food to a house next door. They just put it on the porch. Our neighbor tried to tell them it was thaw wrong house. Our house has an apartment in the back. Our neighbor told my grandson where it was. I called the store. The person I spoke to was very rude. I tried to explain that to was not delivered to the correct house. Then hung up on me. They deserve no stars.
I just had a small bacon and tomato pizza with extra sauce and it was amazing. Best pizza I have ever had in my life. It was better than perfect and from the time I ordered it till the time it got here was only 16 minutes. That was crazy fast. Thank you Papa John's!
Atmosphere: 5
Food: 5
Service: 5
Very poor quality, not fully cooked , very wet and stuck to the bottom of box, had to throw it away !
Time to switch companies!
Food: 1
Service: 1
Everything manager is lazy and drivers are rude and horrible
If anyone knows how to get ahold of the owners I would appreciate the info on the papa John’s here in Franklin please, I spent $109 on dinner and the driver Erica Beers is the worst in customer service and attitude just got a follow up call from supposedly the GM and she was just as rude I spend that much I expect to have good service that whole store needs replaced that’s why I am trying to get in touch with the owners I was refused names and these people don’t know I used to run stores and never had complaints in csc please pass the word on go to dominos Sarah will take care of you and knows how to take care of people
Atmosphere: 1
Food: 5
Service: 1
The bowls great value
Atmosphere: 5
Food: 5
Service: 5
Every time we order delivery, it always arrives hot, fresh and delicious!
Food: 5
Service: 5
Recommended dishes: - Tuscan 6-Cheese Cheesesticks, Create Your Own
Best Pizza place in town! Friendly staff and delivery was quick and on point!
Parking: Drive thru
Atmosphere: 5
Food: 5
Service: 5
Delicious like it has always been
Atmosphere: 5
Food: 5
Service: 5
Pretty pricey
Got a stuffed crust special supposed to be one topping for $12
Added mushrooms, and it totaled $18!
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
To Start off with my pizza was Lukewarm at best i ordered the big Papa pizza which is supposed to be an extra large. By the way, it's not an extra large. It's just a large cut into smaller pieces Pizza with bread sticks and 3 cheeses somehow came out to 37 dollars I asked Why did the pizza come out ten dollars more than what I was Originally told she said due to taxes and a five dollar tip She said pizza would be here in 25 to 35 minutes so 45 minutes later My pizza shows up lukewand the Delivery driver hands me the receipt I sign it hand it back and he literally looks at me and says are you Going to tip so i give him 5 more bucks! A BIG WASTE OF 42 DOLLARS AND I WILL NEVER GOING BACK THERE AGAIN Lesson learned
Atmosphere: 1
Food: 2
Service: 1
I was call to place n order the cashier she is hang up on me twice looks like she didn’t like the Hispanic people to purchase pizza at the Franklin location.
Pizza was excellent but the service was terrible. I went to pick up my order and the guy at the counter was looking for a few minutes and seemed kinda worried. He couldn't find the order and said one of the delivery drivers must have taken it by accident. He told me the delivery drivers aren't famous for reading labels. I wish they were famous for that so they wouldn't take the wrong orders.
Anyway he offered me a half hearted apology and said it would be at least 15 minutes for the new order. I was internally upset but didn't show it too much. So I went home because I live close and that was a mistake because my kids were super disappointed that I didn't have the pizza. Lesson learned there but I digress.
So I go to pick up my order and it doesn't have all the sauces I ordered and the same guy from before helped me and he seemed annoyed and when he gave me the pizza he said there you go. I said thanks, but I feel like another apology was in order. I worked restaurants and pizza places for many years so I know mistakes are made but I would have been very apologetic. I wasn't rude at all. Very calm and understanding. Not the biggest deal in the world but there were a few angry customers there who had messed up orders too. Maybe it was just a fluke but won't return for a while.
Atmosphere: 2
Food: 5
Service: 1
Always solid service & quality from this location!
Atmosphere: 5
Food: 5
Service: 5
Delicious pizza, ample toppings, timely preparation.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Boneless Wings
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